Thompson Madrid

This hotel is in an excellent location, especially if you intend to do the touristy things such as The Palace and major museums. A modern hotel. Our room had a huge bed in it, much larger than a king size bed. We enjoyed drinks downstairs where 10 euros bought us a large glass of reasonable white wine. However, the restaurant upstairs was disappointing. We found the food salty, greasy and expensive. Fortunately, breakfast was a delight with innovative and interesting choices. We found the Turkish eggs dish especially good. Having said that, there is, as in many places, very close seating. We hit our heads on overhead lamps. Tables had been squashed in and they no longer fitted under lamps that were designed to sit over fewer tables.

The rooms are modern with great looking fixtures. A bit on smaller size. The staff is awesome. There was art everywhere in the hotel and they even offered a free Art Tour around the hotel. The rooftop restaurant is great ambiance, and food was delicious and presented well. You cannot beat the central location. Highly recommend.

We loved the look and feel of the hotel. The bar was super classy and we were offered a delicious welcome drink. We loved the pool area as there was a lot of lush greenery and it had a rooftop view of the city. Rooms were well accommodating and very nice. The hotel is central to everything around.

Very nice hotel in a great location. We upgraded to a suite with a terrace and it was exceptional. A VERY large terrace with a table where we ate breakfast, seating area, lounge chairs, etc.. The hotel is beautiful- with a great rooftop pool and bar. It is also in a perfect location, walking distance to many places we enjoyed. And, the staff was always available and helpful. This is a wonderful, modern hotel and we will stay here again on our next visit.

I recently stayed at the Thomson hotel and was very disappointed by several issues during my visit. Despite specifically requesting that housekeeping not enter my room, and leaving the do not disturb sign, housekeeping staff entered the room anyway. Upon returning, I discovered that approximately €20 in cash, which had been left in the room, was missing, which fine wasn’t a big deal so I left it alone initially - I should have known better..:.’ In addition, after checking out, I realized that I had left behind an item with a tracking device attached. When I contacted the hotel, I was informed that nothing had been found in the room. I did in fact leave some clothes that my son outgrew behind In a shopping bag to discard. The hotel responded that “housekeeping found nothing in the room except 1 shirt” which is a Complete lie! In fact, there were many things left behind which we told the hotel. At this point, for the main thing that accidentally got left behind, we were told it wasn’t there despite confirmed info that it was. I will never stay at this hotel again. The Hyatt brand is a disappointment all together and doesn’t meet the 5 star expectations that we expect for the price we way. The staff is not adequately trained and does not know how to address problems. Save your money. Stay in a better boutique 5 star hotel in Salamanca. The area surrounding is, is not the best also. There are many homeless people around the area. You’ve lost a loyal member, Hyatt!