Thompson Madrid

Great position huge room which was strangely lacking seating = only one chair! The marvellous balcony waa wihout an umbrella so. Usless during the day and very noisy at night. Soundproofing good though. Breakfast very average.

A few weeks ago, we spent our wedding weekend at Thompson Madrid, and we could not have hoped for a better stay. From the moment we arrived, the entire team made us feel so welcome and cared for. The experience was amazing from start to finish. During our stay, we enjoyed several parts of the hotel, including the restaurant, breakfast, the guest areas, and the beautiful rooftop pool. Everything felt thoughtful, warm, and perfectly delivered. I would like to give a very special shout out to Inmaculada from the breakfast team, who made every breakfast memorable. Her kindness and attention made such a difference to our mornings. A heartfelt thank you also to Mario from the front office team, who was there for us with every request and made sure we felt looked after throughout the weekend. Finally, a special mention to Ventura from the concierge team, who made sure that no small detail was missing. His care and attention helped make the weekend even more special. Thank you to the entire hotel team and the Thompson family for such an amazing and incredible weekend. We will definitely come back, hopefully for our anniversary. A big hug to the whole team, Fernando

Excellent location. Unbelievably attentive staff. Beautiful hotel in a safe and comfortable environment with everything within walking distance.

Wow. Thompson Madrid may very well be the best hotel experience I have ever had anywhere in the world. The property itself is beautiful, modern, stylish, and perfectly located. But what separates Thompson Madrid from other luxury hotels is the extraordinary level of hospitality. I've stayed in many high-end hotels, and I honestly cannot think of another property that has made me feel as valued and genuinely cared for as this one. Lenny and Sergio, the front-of-house managers, were absolutely outstanding. They consistently went above and beyond and somehow managed to make every interaction feel personal. They made me feel less like a hotel guest and more like a VIP. Their professionalism, warmth, and attention to detail were truly remarkable. Mario at the front desk was equally exceptional. He helped coordinate food and beverage requests throughout my stay and even advocated on my behalf when there were challenges with a restaurant accommodation. It's rare to see someone take that level of ownership over a guest's experience, and I greatly appreciated it. I also want to recognize David, the bar manager at the rooftop pool. Unfortunately, the pool was closed during part of my stay, but David handled the situation with genuine hospitality and professionalism. He offered me a complimentary cocktail and, more importantly, made me feel valued and appreciated as a guest. That kind of service leaves a lasting impression. What stands out most about Thompson Madrid is that every member of the team seems empowered to create memorable experiences. They don't simply provide service—they create genuine hospitality. Every interaction felt sincere, thoughtful, and personal. I've stayed at wonderful hotels all over the world, but Thompson Madrid set a new standard for me. The level of care shown by the staff was unlike anything I've experienced before. In fact, I can honestly say that this hotel alone is a reason for me to return to Madrid. That's perhaps the highest compliment I can give. If you're looking for a luxury hotel where the service is every bit as impressive as the property itself, Thompson Madrid is in a class of its own.

Everything about the Thompson was perfect. Friendly and helpful staff (from check-in, restaurant, concierge). Our concierge Nickah especially went above and beyond helping us - we really appreciated it!!! Lenny in lobby very fun to chat with. Highly recommend!