Urso Hotel & Spa, Madrid

Our stay at the hotel was perfect. The room was very comfortable and well kept as you would from a 5 star hotel. The staff were incredible. The front desk staff cheerfully helped us with every request Pedro who is with food and beverage was outstanding and a real delight. After this experience I would not stay anywhere else in Madrid.

Really nice four night stay with kids and husband. Excellent service. The teddy bears on our children’s beds was a nice touch. Great location…a quieter area but super close to everything, both walking and via two very close metro stops. The hotel itself is beautiful. Old charm but updated. The vintage elevator was a particular delight for our children. We had a two bedroom suite, which was great for our family of four. Breakfast was excellent and the food in the lobby bar was great too. The food in Casa Felisa was not as impressive but the service was great.

We really are disappointed here. Reception staff don't have a friendly attitude (doormen are lovely though). For the 5* price which is ALOT, I was expecting alot more but my 4* hotel near the airport was FAR better. You're paying for a very affluent location here as opposed to the room. Breakfast is extra and beware there's no kettle in the room either. You only get 2 nesspresso pods per day included in your price and everything else is chargeable. Nothing special at all.

Incredible hotel. We had the deluxe room. So spacious. Staff was amazing and helpful. Breakfast amazing! We were on the street so it could get noisy but added to ambiance and experience. Just fantastic experience and would stay here again.

We stayed here for 3 nights. Our room was facing the Mercado which has a gym with loud base pumping from very early to very late which was not appreciated. The hotel reception area is lovely as is the bar area. Welcome drink token is a nice touch. Sadly the spa was a huge let down and this was the main reason we chose the hotel. We paid €70 for 2 adults to access what can only be described as a cold plunge pool. We couldn’t stay in the pool for more than 5 minutes as it was really cold. Having complained the spa team said the temperature is their choice. Disappointing. Rooms were nice and comfortable. Pillows were very flat though. Location is great - walking distance to lovely cafes and shops. Overall 4 out of 5. Not sure we’d return.