Urso Hotel & Spa, Madrid

Madrid, Spain

9.6 Superior Luxury
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About the Hotel

Urso Hotel & Spa, Madrid is a brand new venture by designer and architect Antonio Obrador, and it’s Madrid’s pioneering five-star boutique. It’s also the city’s first purveyor of a branded luxury hotel spa, helmed by prestigious Spanish skincare specialist Natura Bissé. Descend to a sultry ground floor hideaway for facials enhanced by Balearic citrus extract and diamond dust, or venture outdoors to peruse the independent boutiques and eateries along Calle Fuencarral. The look of the hotel is indelibly unique – marble and honey-toned woods mix with neo-classical elements of the building’s past and black-and-white photos that document Madrid’s evolution.

Location

Urso Hotel & Spa, Madrid
Calle de Mejía Lequerica, 8
Madrid, Spain 28004

Nearest Airport: MAD

Features and Amenities

  • General Information
  • Non-Smoking Property
  • Handicap Accessible Rooms
  • Dining
  • Restaurant
  • Bar & Lounge
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Spa Services
  • Complimentary Newspaper
  • Housekeeping Service
  • Laundry Service
  • Library
  • Fitness Center
  • Multilingual Staff
  • Hamam
  • 24-Hour Front Desk
  • Limousine Service
  • Complimentary High-Speed Internet Access
  • Steam Room
  • Complimentary WiFi
  • Wedding Planning Services
  • Elevators
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Flat-Screen Televisions
  • Soundproofed Rooms
  • Espresso Machine
  • Bathrobes & Slippers
  • Complimentary High-Speed Internet Access
  • WiFi
  • Complimentary WiFi
  • Deep Soaking Tubs
  • Business
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Rollaway Beds
  • Nearby
  • Golf
  • Interests
  • City

Reviews for Urso Hotel & Spa, Madrid

A Great Option for Madrid

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Comfortable rooms. A double with a roll-away worked well for 3 adults. Well-located. Service was great all around. High-quality dining, including a great breakfast. Only drawback was the fitness center, which was too small.

Douglas C


Madrid 10/10. Hotel Urso not so much.

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

Beautiful hotel set in a great location. We had the most basic room which was well appointed and a good size for our 2 night stay, although the shower leaked all over the floor. Wasn't an issue for us but may be for other people. The staff were very helpful and polite, especially the concierge. The public areas of the hotel are well appointed and decorated. Although we generally enjoyed our stay one little niggle we had was that after a long day walking about in the hot sun we thought we'd take advantage of the pool to cool off. The pool is in the basement behind locked glass doors. We got changed and ready to swim and then were told the room we were in (nearly £500 per night) did not qualify to allow us to swim! Not sufficiently expensive. We challenged this and were told it was in the Terms and Conditions. We have stayed in some of the world's best hotels and have never come across this before. Why then, would we even think for one second that using the hotel pool would come at a price? It never even occurred to us. Certainly we would never have checked the T&C's as we never knew charging for an upscale hotel's pool was a 'thing'. Anyway, despite this we had a lovely time. Madrid is beautiful. Just thought people should know and be aware.

Lem214396 - Greater London, United Kingdom


Like staying with friends ... that wait on you!

TripAdvisor Traveler Review Rating Reviewed 4 weeks ago

We can not rave about this hotel enough! Everyone from the front door to the turndown service was professional and determined to do whatever was needed to make us happy. Our 1st time visit to Madrid was enhanced daily knowing that we would unwind with cocktails and a light bite, served by Pedro, while enjoying live piano music. Any food we tried was delicious. Pedro had tips on things to see, places to eat, and always was curious about our day. It was like staying with friends. When we return to Madrid we will definitely stay at the Urso.

Debra G - Vincentown, New Jersey


A Beautifully Located Hotel with Room for Service Improvements

TripAdvisor Traveler Review Rating Reviewed 1 month ago

I stayed at Hotel Urso for a few days while visiting Madrid, and overall, it’s a solid option especially thanks to its excellent location, ideal for a three-day stay or longer in the city. The rooms are tastefully designed, functional, and fairly spacious. However, I strongly recommend requesting a room on a higher floor and away from the breakfast area. The rooms on the first floor open directly onto the breakfast restaurant, which compromises privacy and tranquility. While the front desk staff were very friendly, I was disappointed by their lack of attention to the details of my SLH reservation. There was no mention of my booking status, nor any acknowledgment of my SLH member tier, something I’ve always experienced at other SLH properties. Initially, I was assigned a first-floor room sold as a "palace view," but in reality, the view was of a wall and a garage entrance. After raising the issue, they moved me to the third floor, where I finally got the proper palace view. Breakfast was good in terms of quality, but service felt disorganized and lacked the precision expected at this level. Additionally, the welcome drinks offered on Saturday evening were a letdown, the staff was clearly overwhelmed, and waiting a long time just to be served a glass of wine and a tapa hardly felt welcoming. In summary, Hotel Urso is a stylish and well-positioned hotel with potential for a great stay—provided you are proactive about your room and don't expect flawless service. With more attention to detail, especially for loyal SLH guests, the experience could be significantly improved.

Stefano P - Vercelli, Italy


A Superb Property with Warmth

TripAdvisor Traveler Review Rating Reviewed 1 month ago

We thoroughly enjoyed our stay! Perfect location, a sumptuous room, beautiful lobby area ( with nightly piano music), wonderful staff and the delicious Casa Felisa. We’ll be back! Madrid is a special city. A highlight was a visit to the Prado Museum.

SandstoneSprings - Rio Verde, Arizona


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