Urso Hotel & Spa, Madrid

My friend and I recently stayed at Hillstone Hotel and Spa, Bodrum and had a lovely holiday in this lovely hotel in a beautiful setting. As the name suggests it sits on a hill and this may prove difficult for those who are not mobile or have any health issues. We managed to walk into town though decided returning by taxi was best. We were full board and the food was good though if staying for longer would perhaps tire of the same menu. Cats did roam around whilst eating which was off-putting. Our main grievance was that arriving late we found our room was located on the lower ground, having to climb down stairs to get to it and the shower was over the bath which was not ideal. We stayed in this room for the first night and we were given another room though didn’t have a great view. When it was time to vacate we realised that we had left our jackets we wore on arrival had been hung up in the wardrobe in the first room. We obviously informed reception who said they would ask housekeeping. Unfortunately they said they were not found. We presumed that the items would have been found when the room was checked for the new occupants. It was the lack of concern that was very disappointing.

This is a very nice hotel. The room was clean and comfortable. We had a good dinner, though the turbot was a little bland for our taste. The staff were excellent and very helpful. Many shops were within walking distance but there is also excellent public transit in Madrid.

From the FIRST step into this lovely Hotel, I felt like I was Home. The Staff was so attentive with great eye contact....willing to do anything for me. Yes, is truly a 5 STAR Hotel. Food and Beverage OUTSTANDING. A wonderful dinner experience at Casa Felisa. AND, the best eggs benedict I have ever had at Breakfast. Thank you Chef. A BIG Thank you to Luciano, Concierge. He was always greeting me and offering his assistance. Suggested a great restaurant to me. I hope to be back. I loved the OLD elevator.

Beautiful hotel in a great location! We enjoyed our stay there very much!

We adored this hotel. The room was so inviting and comfortable and the beds engulfed you like a blanket of clouds. The staff were beyond caring and kind. Sarah at breakfast was an absolute stand out with such friendliness and exceptional service. The buffet selection was excellent and they offered freshly squeezed juices and a menu on top of an extensive buffet offering. The position was excellent. A 10 minute walk to Salamanca the coolest area of Madrid. The bar was also cool and the barman mixed a great cocktail. This was a beautiful hotel in every way and we would highly recommend to anyone visiting Madrid anytime soon.