Wellington Hotel

I have used the spa at the Wellington Hotel and years past and have always had a satisfactory experience. I try to go out of my way to take other people's position into consideration and not write a review out of being upset. Today I called the Wellington Spa and spoke to someone named Iker who was very kind and accommodating. He offered to book me in for a 30 minute massage at a set rate. When I arrived today and was looking forward to a quick massage before going out for dinner, the woman working at reception (blonde woman with many tattoos,) was incredibly nasty to me. She said that 30 minute massages don't exist and told me that she had to charge me for the hour massage even if I have a shorter massage. I mentioned that Iker had confirmed with me the 30 minute massage, and she said that she didn't care what he said, she was going to charge me for the higher price and it wasn't her problem. I have rarely seen this level of nastiness in any hospitality establishment, and I told her so and I walked out. This type of person is the difference between successful hospitality businesses and those that remain at a B or C level. Won't be going back there ever.

Great location, and beautiful hotel. Have been twice, once in the summer with all the kids and once in the fall. In the summer it's great to be able to walk the city and return to the hotel midafternoon to swim in the pool with the kids. We had to get 2 rooms which were a bit small that overlooked the swimming pool, but they had a nice terrace to be able to sit and relax.

Love to come back here as always, this time for a family trip. The rooms have strongly improved in many areas, like the heating/cooling system and changing the thermostats with touch screen devices that allow a better regulation. We were in a recently refurbished room and also all my family. Impeccable service and kindness, porters, check in, lobby restaurant, rooms. All fantastic. The lobby now offer a full menu, it can be a bit more noisy and crowded but in quiet time it’s still possible to enjoy a tea in calm and quietness. A bit more of attention to cleaning would be needed since the lobby now is more under pressure due to meals service, but just small details to keep its perfection. See you next time

My stay at the Wellington Hotel was a very pleasant experience overall. The staff werewelcoming, polite, and always ready to help with anything I needed.. The hotel itself has a classic feel. Although it is an older property and you can notice some outdated elements in certain areas . One of the biggest highlights is the location, which is truly phenomenal. It is perfectly situated, making it very convenient to explore the surrounding area, enjoy nearby restaurants, and get around the city easily. What impressed me the most was the quality of service and the pleasant attitude of the staff. They consistently made sure guests felt welcome and taken care of. emails with requests were answered promptly. Overall, I had a great stay and would definitely recommend the Wellington Hotel to anyone looking for a comfortable hotel an unbeatable location.

My wife and I, and my brother-in-law, stayed at the hotel for the Christmas Holidays in late December 2025-early January 2026, following a similar but shorter stay 2 years ago. I have been a repeat customer for 40 years now, and this visit was once again an extremely pleasant one. The Christmas lunch buffet was a wonderful experience to remember! When my wife contracted a bad flu, the staff did everything possible to help, from arranging for a timely visit by a doctor to bringing hot tea with lemon and ginger to the room. Particularly noteworthy (among many) in their attentiveness and empathy were staff members Peter (doorman), Pablo Sanchez (concierge) and Penny Lane (waitress). There are many positive features of this hotel, and in my view the most important one is providing the comfort feeling of a “home-away-from-home”, to which one wishes to return.