Westin Palace Madrid

My wife and I just finished a two night stay at The Palace, using Marriott Bonvoy Points. From start to finish, our stay was simply excellent. The hotel is in a perfect location, very close to the museums and good restaurants. The rooms are elegant and recently renovated, and the room amenities were top quality. The staff were, to a person, friendly and competent -- and made us feel like valued guests. The breakfast was outstanding, and the restaurant setting is truly spectacular under a dome of colored glass. I am a Bonvoy Lifetime Titanium Member and I have stayed in hundreds of hotels over the years, and I can safely say The Palace ranks with the very best. This was our first trip as a couple to Madrid and we are already planning to go back, and will stay again at The Palace when we do.

Even though the hotel has been renovated and the location is great, I would not recommend this hotel. There are some elements that I loved, but the overall experience was not as expected.

Wow - beautiful hotel. I was in a beautiful highest - Elena the supervisor could not have been more nice and helpful. Everyone do nice and perfectly trained. This hotel is grand - beautiful - historic - amazing - and in the best part of town. A++++ 5-STARS!!!

We happened to come back to the Palace, after its total renovation had finally concluded – and it was a most pleasant experience. Service was impeccable, from the front desk to the bar (which could improve on its burgers’ quality, but one should order tapas anyway when in Madrid, I guess) and the restaurant, that serves a very nice breakfast indeed. The room was very comfortable, had a very nice bathroom, and with a location on a high floor over the inner courtyard it was quiet, despite the most central Madrid location. Everything brand new and perfectly clean – this will again be our go-to hotel when coming to Madrid.

We have stayed at the Palace four times and our experience at this wonderful hotel gets better every time we visit. The hotel is a beautiful grand hotel, fully renovated and impeccably maintained. The rooms are comfortable and modern, but have character and charm, with all amenities. And the Palace is in a great location -- five-minute walk from the Prado, even closer to Retiro Park, and a ten-minute walk to the Plaza Mayor. The best thing about the Palace, however, is the staff, all of whom are friendly, really helpful, and trained well, and most of whom speak multiple languages. This is our go-to hotel in Madrid for sure.