Westin Palace Madrid

One of the most memorable stay at this iconic hotel. Every detail of the hotel is aristocratic, rich and class. The hospitality was awesome. Great breakfast below the glass dome and the super service was so classic. Have to mention our special appreciation for Ms Gabriella, Front Office Agent, who made of stay even more memorable by helping us to this super suite upgrade. She was so courteous and hospitable.

Beautiful hotel in the heart of Madrid. Kind and attentive staff. Close to many attractions and restaurants. Loved the stunning lobby bar and restaurant for breakfast buffet and afternoon drinks. Room was comfortable and clean. A little narrow in the bathroom but connecting room’s bathroom for kids was larger. Would definitely stay again!

The Palace, a Luxury Collection Hotel, Madrid, provided a much-needed escape from the July heat in the center of the city. Recently renovated and rebranded, the hotel shows its appreciation for elite members with thoughtful touches like a full breakfast buffet, a welcome amenity, and upgrades pending capacity and availability. I was lucky to have NUAs approved pre-arrival to a Cortes Suite. The suite was bright, comfortable, and well-appointed. Service throughout the hotel was attentive and exceptional. While a few areas appear to have received more cosmetic refreshes than full renovations, the overall experience was refined and elegant—making it an ideal base for exploring Madrid. Given the usual limitations of A/C when traveling in the EU, I was pleasantly surprised to cool the bedroom down to a crisp 17°C. While the living room stayed a bit warmer, the bedroom—the space that mattered most—reached the perfect temperature for those of us who love strong air conditioning. #ACStrong For the price, service, and overall value, I’d happily return to The Palace Madrid again and again.

My wife and I just finished a two night stay at The Palace, using Marriott Bonvoy Points. From start to finish, our stay was simply excellent. The hotel is in a perfect location, very close to the museums and good restaurants. The rooms are elegant and recently renovated, and the room amenities were top quality. The staff were, to a person, friendly and competent -- and made us feel like valued guests. The breakfast was outstanding, and the restaurant setting is truly spectacular under a dome of colored glass. I am a Bonvoy Lifetime Titanium Member and I have stayed in hundreds of hotels over the years, and I can safely say The Palace ranks with the very best. This was our first trip as a couple to Madrid and we are already planning to go back, and will stay again at The Palace when we do.

Even though the hotel has been renovated and the location is great, I would not recommend this hotel. There are some elements that I loved, but the overall experience was not as expected.