Kempinski Seychelles Resort Baie Lazare

Went for breakfast with my family to celebrate a birthday.. We had a lively experience.. Chapeau to the breakfast service team Angelique,Isabelle,Rona ,Amelie, karthik,erwin and sandeep.. They were very attentive and were super polite. Great customer service from the team..

Wonderful hotel, with a beautiful white sandy beach with clear water. The choice of food at breakfast and dinner is impressive. The room is large, comfortable, the shower is unique, the cleanliness is impeccable. It is very pleasant that they constantly offer iced, lemon drinking water on the beach, and they always provide fresh drinking water in the room. There is always a free bed on the beach, you can relax in a quiet place.

Definitely not a 5* hotel. The hotel is nice, the rooms have a nice design but the service is very poor and the food is not great at all. There are not enough at the pool or on the beach and you have to get up early in the morning to catch them and you are provided with cards in order to pick up the towels. Also, there are no towels for the sunbeds on the room terrace. A real 5* hotel has enough sunbeds and leaves towels for each one. I recommend checking the bills and checks and the amount entered on the POS.

I would never return to this hotel, nor would I recommend it to anyone. First of all, the staff communication is completely disorganized. They kept asking and replying to the same questions over and over again—at least ten emails regarding a payment they had already confirmed. It was exhausting. We had arranged an airport transfer in advance, but no one showed up to pick us up. We had to take a local taxi, which was much more expensive. When we arrived, we had to wait over three hours in the lobby under 35°C heat before our room was finally ready. The problems didn’t end there. Our luggage took several hours to be delivered to the room. After multiple calls to reception, they claimed the bags had already been sent—but they hadn’t arrived. In the room, the dehumidifier kept overflowing with water, soaking the floor. No one came to clean it despite repeated complaints. The breakfast is just okay, but don’t expect anything of high quality. Some of the receptionists (particularly the Russian-speaking ones) seem to try their best, but unfortunately, nothing ever gets followed up or resolved. Overall, this was a very disappointing experience. I definitely would not come back.

This hotel exceeds all your expectations. A beautiful room, a good bed, a large shower, a maintained garden, Olympic-sized swimming pool, the beach nearby and every evening they come to your room to ask if you need anything. Then you get a 'bedtime story card' with a short story about the Seychelles on the back. So thoughtful, so special. The staff is friendly and attentive. Highly recommended! A hotel that we will definitely return to. We can hardly wait!