Savoy Resort & Spa

This was one of the worst hotel experiences we’ve ever had, largely due to poor management, shockingly inattentive staff, and an environment that made rest impossible. Our room was seemingly located directly next to an extremely loud street party that took place every single night, often lasting late into the evening. The noise was relentless and seemed to get louder as the evening progressed. The hotel was already aware of this when this was raised, but no warning was given at booking, check-in or at any point during our stay. No effort was made to relocate us or compensate for the experience that was keeping my baby awake well into the night. Service throughout the hotel was consistently slow and disorganized. We waited over an hour just to get a drink on more than one occasion, and even the most basic requests required repeated follow-ups, excessive patience on our part, and sheer incompetence on theirs. Staff regularly provided incorrect information, only for it to be contradicted by the very next person we spoke to. Room service menus were out of date with every other meal not available. On the 5th night we were informed they couldn’t clean baby bottles due to lack of proper equipment, not realising they had already been cleaning them without issue or “equipment” for 4 nights prior. There was no consistency, no accountability, and absolutely no attention to detail. On multiple occasions, staff members were literally asleep or completely disengaged while on duty (the porters). The experience was particularly bad for families and babies. Simple, essential needs, such as getting milk or having milk bottles cleaned took an unreasonable amount of time or were completely forgotten. Requests from housekeeping such as an extra towel or toilet paper were ignored or forgotten. Combined with the nightly noise, this made traveling with an infant stressful and exhausting - definitely anything but relaxing. The lack of urgency or care made it abundantly clear that families are not a priority here and barely even an afterthought. Napkins are polyester, the food is subpar, the breakfast selection is small. Oh, and the WiFi is slow and laggy to boot. Worse still, we had an outright ableist interaction with two particular staff members (Ibrahim and Abdul) being rude, combative, and displaying a complete lack of decency, awareness or accommodation. When feedback was raised, staff were dismissive, uninterested in listening, and literally shrugged. It was galling to see such blatant ableism and cavalier unprofessionalism. Overall, this hotel is badly managed, poorly staffed, and not worth the stress. Facilities and the overall vibe aren’t in keeping with its 5 star counterparts. It doesn’t even have a private beach, as most of its counterparts do, with a road in between the hotel and the public beach. I have no idea how the hotel had racked up good reviews before, we would strongly advise families, parents with babies, or anyone expecting basic professionalism and care to stay elsewhere. What good can I say? I have to admit their margaritas were very tasty - kudos to Kevin and the gecko bar staff. Davis was a shining example and was always kind and competent and professional. Linyondra and Andrew were professional and friendly throughout. This hotel is NOT five stars.

Exceptional service, room was very spacious, great views. Location was fantastic. Restaurants were decent but also had close proximity outside restaurants

The hotel is located next to a car park that the local young crowd frequently uses to party to music blasting from "boom cars." The atmosphere of the hotel is family friendly, interrupted only when noisy and inconsiderate Russian guests take possession of the pool area. The rooms have seen better days. Mouldy showers and drapes and furniture that need cleaning are not worthy of a 5-star hotel. Cleanliness is superficial (there are lounge chairs in the lobby whose cushions one never should look under). Pathways are cracked and it goes without saying that screens to keep bugs out are necessary in the tropics. Yuri Gushchin, the Russian owner, intends to renovate the resort in 2017. Whether his plan can be realized despite his company's legal troubles in Seychelles remains to be seen.

We came 24/12 again, the room was musty. There were tough negotiations to change the room. They gave us another one, but with air conditioning system that did not work - 26 degrees above zero. We were asked to pay for Christmas dinner 170 euros per person. It was a must for HB guests. It was a disaster to get dressed being sweaty, but it wasn't the worst thing in the world. When we came to the Christmas dinner the hotel personnel directed us to sit in the street, in the temperature 27 degrees above zero. There were tables indoor, but the Top Manager, Sergey, did nothing to solve the problem. He ruined our Christmas, he took away our dinner. We decided to leave, and Sergey did nothing to improve, he let us go and said "I will give you your money back". We got to know that everybody in the hotel knew that the room we got relocated had problems with air conditioning, and Top manager Sergey said "It seems that you are in room number 3201". I think he know the problem, but do nothing to manage, to solve and to improve. We were travelling the whole day, and we received such disgusting attention and servicing in the hotel which has 5 stars. I suppose that Savoy doesn't deserve even one star. Management of the hotel has no empowerment to handle problems. If you're planning a trip to Seychelles, do not — I repeat, do not — consider staying at the Savoy.

All was fun and excellent. Food & stuff & location and services . The hotel beach is like a postcard . The best place for vacation .