Hyatt Regency Mainz

- tried to check in: first person walks away without saying anything. Second person tells us: “he’s already off for an hour so prefers to not help us”, this person finally helps us properly - tried to order drinks downstairs on the terrace, took ages to arrive - the whole place stinks like sewage, including the room

Great location, surrounded by cafes, restaurants and social activities, staff very friendly and helpful, room was clean.

We recently returned to this hotel for a 3 night stay before a Rhine river cruise. The hotel is about a half hour drive from Frankfurt and is located at the convergence of the Rhine and Main rivers. We went out of our way to stay here even though our cruise departed from Frankfurt. Sitting on the banks of the Rhine, the views from the hotel are wonderful and you can watch the barge traffic going up and down the 2 rivers at all hours. We always stay in a club level room (this time was #639) as these have floor to ceiling opening windows - the premium club rooms are the best as they are at the end of the hotel and offer larger rooms with the best views and opening doors. Included with the club rooms is breakfast in the Bellpepper restaurant which offer a very nice variety of items as well as letting you order off of a menu (we tried omelets one morning). Also, there is an evening happy hour at the club lounge with a nice selection of wines and snacks. Close by there is a sushi restaurant at the end of the block and the central square with the cathedral and shops is about a 15 minute walk. It is also a 15 minute walk to the Mainz central train station where we departed for a day trip to Koblenz. As we were not in town for business, we did not care to be in central Frankfurt, but did rent a car in Mainz for a drive to Heidelberg Castle and Auerbach Fortress. The rooms are well appointed and spacious and the staff are always willing to assist- our windows did not open and the desk staff was quick to arrive with a special key to solve the problem. There is a very nice full length heated lap pool as well as a full service spa. While we did not visit the spa, the pool was a welcome site after a long international flight. We cannot recommend this hotel enough and will always return when we visit Germany!

I stayed here for 7 days and from the moment I arrived at the Hyatt Regency Mainz, I was greeted with a level of professionalism and warmth that set the tone for an unforgettable stay. The check-in process was seamless, and the staff went out of their way to make me feel welcome. Aida from the housekeeping staff was so attentive and caring and Stella and the other ladies and gentlemen from the breakfast area also made my stay amazing. The front desk staff are extremely helpful and friendly. The hotel itself is modern and very comfortable. It is located by the Rhine river and it is easy to walk into the old town on foot. There is also a grocery store around the corner if you need to stock up on food items. They offer a couple of water bottles every day as part of the stay. The temperature controls worked beautifully and the water pressure in the shower was excellent. The room was of average size but had slippers and bathrobes. I highly recommend this hotel to everyone and would welcome the opportunity to stay there again.

I should be able to give this hotel a 5, but I dropped it to a 3 so that Hyatt management will take notice and invest in updating the rooms and making repairs. We had two river view executive level rooms. The beds were comfortable but the pillows too hard. They brought others but they were foam and of lower quality. My biggest complaint is the terrible design of the bathroom and the musty mildew smell in the bathroom. You basically shower on the floor into a drain. The grout is old. The chair in the room looked old and in need of steam cleaning or a replacement. The rug also looks old. There was a leak into the lobby from the ceiling above with buckets collecting water. The lounge was very nice with good food and service. The rest was just not up to what one would expect at this gorgeous location and from the Hyatt name.