Fairmont Makati

We recently stayed at Fairmont Makati to celebrate our wedding anniversary and babymoon. We booked through Accor, which was seamless and upon arrival, we were delighted to be upgraded to a deluxe corner suite— the room was very spacious, clean, and perfect for our little celebration. Aparrt from the fruit platter, we were surprised with gifts curated by Sam, Kath, and the entire Fairmont Makati concierge team. They went above and beyond to make our stay deeply personal and memorable. They have arranged a handcrafted bouquet of flowers and tiny baby booties, a decadent congratulatory chocolate cake, a printed copy of our very first family photo (our ultrasound!), and a framed Spotify song featuring a cartoon version of our picture. Every staff member we encountered was warm, welcoming, and accommodating. From our butler service, check-in, to dining (in-room and buffet), and to our late checkout request. The overall experience was wonderful and we can't wait to return. Thank you again, Fairmont Makati.

It is our friend's birth month, we wanted to surprise her with a little celebration but the problem—she was the one who booked the hotel. We weren’t sure how we’d set everything up without her finding out. Luckily, the concierge team came to the rescue. They offered to help us with the setup and made everything so much easier. Big thanks to Sir. Jaime, Ms. Jai, and Sir. Rency for all the help. You guys were awesome- 'til next time!🎉

The concierge team was very accommodating of my friends’ request to set up decors in our room for their surprise advance birthday greeting/celebration for me. They even gave me a birthday cake and card. Thank you, Jaime, Jai, Rency and the rest of the Fairmont Makati concierge team!

Returning to this location is a pleasure. Throughout our travels, my family and I have consistently encountered welcoming and accommodating staff, who provide exceptional service. The atmosphere, from the lobby to the guest rooms, exudes comfort and relaxation. For those visiting the Philippines and seeking accommodations in the Makati area, this establishment is highly recommended.

The room was dirty (there was even hair in the bathtub), relatively small, and lacked design appeal. The changing room at the swimming pool was poorly maintained, with dirty floors and a broken shower gel bottle. The restroom in the lobby was also very dirty, and at one point, the elevator even malfunctioned. Overall, I had an extremely poor experience.