Belmond La Residencia

We have been visiting the residencia since it was owned by richard Branson , it was then let’s say rather a relaxed hotel but since it’s been owned by the big group l lvmh It has improved in all respects , so much so we visit it automatically every year . This year we decided to start by a few nights at the Matthew Williamson suite . It has its own decent sized pool , completely private with a lover Italianate walkway Covered in wisteria , you open the door to the suite and there us the walkway There is a sitting area just as you go in covered in if course colourful cushions and then this splendid walkway , a walkway in your own suite ! The rooms itself are full of colour as you might expect , very comfortable bedroom , bathroom and lounge and then it’s very private pool . A delight After this a stay in the tower suite , with great views. We enjoyed enormously the food in the Tramuntana dining area near the latge pool And of course the excellent breakfasts where everything you would want is on offer The staff in the hotel to a man or woman cannot do enough for you they are genuine warm and efficient , they made our holiday . As I have said before to sit on the terrace overloooking their beautiful gardens sipping a rose champagne is one of life’s pleasures . So it’s must return to spot .

We stayed for 4 nights at the beginning of July, and the experience was great. We have not been in a hotel where the personnel was that friendly and guest oriented as this one. In addition, all restaurants provide great food, and the pool areas are with nice view, well maintained.

The most beautiful setting I’ve ever visited. We popped in for a cocktail in the afternoon, and it was just fabulous. The surroundings were stunning, creating such a relaxing and memorable atmosphere. The staff were so warm, welcoming, and attentive, making the experience even more special. A truly beautiful place that I’d highly recommend, and one I’ll definitely visit again.

As someone with a background in hospitality who has had the opportunity to stay at many luxury properties, I expected a higher level of service and personalization given the exclusivity and price point of this resort. While the property itself is beautiful, several aspects of the experience fell short. We encountered a few less-than-welcoming interactions at both Miro and Tramuntana, there was no service available at the adults-only pool, and beverage pricing felt very excessive ($30 for NA pool drink) —particularly for non-alcoholic drinks and cocktails. I was also surprised that no one from the concierge team reached out prior to arrival. Simple pre-arrival touches such as assistance with dining reservations, local recommendations, or room preferences would have helped create a more thoughtful and personalized experience. I've provided the resort with a detailed survey outlining my feedback in the hope that these observations can help improve the experience for future guests. Overall, the resort did not deliver the level of hospitality and attention to detail I would expect from a luxury property. Sadly I don't think we would consider ever returning.

Deia is stunning and the hotel has a unique artistic charm. The buildings are authentic, and the gardens and views very beautiful. Staff are helpful and add to the happy vibe. A minor grumble is a shower over a bath at this price is a throwback to then1980s, but obviously a first world problem. This is a very special place and we will be back.