Belmond La Residencia

This hotel was like a place from movie. It was one of my best experiences. It's a place were you find calm along with the excellent service . this is of the most client oriented hotels I have ever been. The rooms, restaurants , service , staff ... everything is 10/10. I would express my sincere thank especially to Kate- at the Reception, who organizes a present introduction tour for me and Anna- one of the concierges, wonderful and approachable girl who solved all my requests and made my stay even more better . Hope to repeat my visit soon.

Our stay at La Residencia almost didn't happen. A rough experience at another hotel sent us scrambling for a last-minute change to La Residencia, and looking back, it was the best thing that happened on our trip to Mallorca. It turned into one of those stays you find yourself talking about long after you’ve come home. We arrived at La Residencia at 10 p.m. hoping they had a room and ended up getting the last junior suite available. By the next morning, it somehow felt like the entire hotel staff knew us like family. Staff didn't just greet us by name, they remembered the things we liked to eat and planned around it without us having to ask. Housekeeping noticed how we were utilizing the room and made changes to accommodate that. The tailored approach shows how seriously they take hospitality. The property itself is gorgeous and sits beautifully in keeping with the character of Deià. It's peaceful, it's romantic, and captures the spirit of Mallorca. The world slows down around you and you enjoy every moment. It’s a wonderful feeling and the epitome of ‘slow travel’. Breakfast is amazing and dinner at El Olivo was the best meal of our 7-day trip to Mallorca. Between the sunset landscape from the roof terrace, the food, and the wine pairing, El Olivo is possibly the most romantic dinner setting we have ever experienced. Complimentary experiences at La Residencia don’t feel like a filler; they are things you actually want to do (e.g. cooking class, cava tasting, olive oil tasting) Mark and Ruben, the concierges were incredibly helpful. Ava made breakfast something we looked forward to each morning. Antonio and Alberto at the front desk were a pleasure every time we crossed paths, and Juan, who drove us around, made every trip feel easy. Credit must go to Thomas Moon, the general manager, for building a team this warm and consistent. We arrived at La Residencia by accident. Now, it is the reason we will return to Mallorca.

Beautiful location, in a northern island village set aside from the maddening crowd. Very relaxing, room with a courtyard, very courteous staff

The hotel is absolutely beautiful. Food is great. The service overall was a bit inconsistent — sometimes very good, sometimes just okay The biggest disappointment for us was the concierge service. The concierge suggested that we go for a walk around the port, but never mentioned that it would be almost impossible to get a taxi back. When we were ready to leave, we realized that Uber doesn’t work there, the local taxi app wasn’t working either, and we simply couldn’t get a taxi. We messaged the hotel on WhatsApp several times asking for help and got no response. We spent a long time walking around trying to figure out how to get back to the hotel. Eventually, we walked into another hotel at the port and asked them to help us call a taxi, which thankfully worked. This was extremely frustrating and honestly very surprising for a hotel at this level. If the concierge recommends that guests go somewhere, they should at least let them know that getting transportation back can be very difficult. And if guests are stuck somewhere and contacting the hotel for help, I would expect someone to respond. I really did not expect this kind of concierge service from a Belmond hotel. One smaller downside was the bed. Our room had a queen-size bed, which felt quite small for two adults. A king-size option would have made the stay much more comfortable. Overall, it’s a beautiful property with great food and a lot to love, but the service could definitely be more consistent, especially for a hotel at this level. The concierge experience in particular was a major disappointment.

We have stayed as a family a number of times and always return, as the service and quality of this hotel make it a very special place.