Cap Vermell Grand Hotel

Hotel room 5 star. Roka restaurant was amazing. But overall not great customer experience. Very under staffed. No light music or atmosphere at pool area. Very Slow wait pool service. Pool service stopped 30mins early 5:30pm! No explanation just short of staff at peak season. More interested in bloggers visiting. Very disappointing customer experience overall.

Not suitable for family of 4 and more. All room type comes with a good size king bed. Of course adding a bed is not a problem. But junior suit is tiny and couldn't allow an extra bed and they put the extra bed in the living room of grand suite. Hotel facility is good. But need more maintenance work. Internet of room 83 was down therefore TV doesn't work too. Shorted staff to do a valet parking and driving the golf car to the room. Btw, pool staff didn't hand in glasses left in the pool. Couldn't retrieve from the lost and found counter. Overall, not a good experience. Family of 5. Grand suite x1 Junior suite x1

We went to relax by the pool, and it felt more like a children daycare than a club. The pool is only for children to jump and play, and the grass is for children to play soccer. The area with the children's swings seems abandoned. I don't think I'll go back because of the bad experience.

This is an absolutely beautiful hotel/property. You truly feel as though you are in the middle of Tuscany when you are staying at this hotel. The only negative I would give it is that it is a good 30 to 40 minute drive to Palma which is basically where most of the activity on the island occurs. If you are looking to escape and not do much touring, this is the place for you, but if you want to be in a central location for touring, I would pass on this property. However, everything else about this hotel is amazing.

I found the staff to be fairly average—friendly enough but lacking that extra touch of attentiveness. The food, however, was quite good, offering a variety of tasty options that satisfied my palate. The services were also commendable, providing all the essentials for a comfortable stay, though nothing particularly outstanding. Overall, it’s a decent choice for people seeking reliable service, good dining, and solid amenities without expecting anything extraordinary. All in all I would rate it a 4*, as many 5* resorts we have visited have little touches that make it special, & something about this hotel was missing.