Gran Hotel Son Net

Grand Hotel Son Net is a stunning property and we wanted to love it. Gardens are beautiful and their breakfast was genuinely exceptional. However, our one night stay was completely and utterly ruined. This was the first night of our babymoon. I am pregnant, travelling with a toddler & expected a relaxing stay. We chose Grand Hotel Son Net specifically for a special, peaceful and luxurious experience to celebrate before our new baby arrives. From 10:30pm until the early hours of the morning we were subjected to loud relentless industrial mechanical banging directly adjacent to room 24. It was almost every hour until sunrise… When I raised the issue, staff claimed to have no idea what was causing it. In a boutique hotel of just 31 rooms that response is simply not credible. Furthermore, the room had a welcome card with two other guests names on it- suggesting our room allocation was a last minute decision made with little care or attention. The hotel comped our small food bill as a gesture. It was less than a quarter of the cost of the room. For a ruined babymoon, it doesn't come close.

Beautiful hotel with an amazing pool, restaurant, and views. Excellent service and the entire hotel feels perfectly curated. We really enjoyed our stay, and I'd highly recommend Son Net! We stayed in the Palace Room Terrace, which was private, had great decor, and a stylish large bathroom.

We took a taxi from Palma to Son Net (20 mins) to dine at the Gazebo restaurant for lunch. We had wanted to book Mar & Diux for dinner, but it was closed for an event. The hotel itself is absolutely beautiful and our first thought was to come back next summer and stay at the hotel. The restaurant Gazebo is pleasant with beautiful views of the valley. The food was very lovely, but not fine dining, perfect for a light simple lunch. As soon as we arrived at 2.30pm, we had ordered a taxi with the hotel concierge to take us back to Palma at 4.30pm. At 4.30pm we finished lunch but our taxi had not arrived. It took over one hour to arrive. We noticed that other guests were also waiting for taxis that they had ordered at 11am the same morning. Apparently it is normal to wait so long for taxis in this area....But unfortunately this experience was enough to change our mind about staying in the hotel next summer, when there would be three times the amount of people all trying to get taxis....

We had heard a lot about the beautiful interiors of this hotel and decided to book into El Gazibo for lunch as it’s literally a 20 minute drive from Palma. We were greeted to valet parking and a tour of the fabulous public rooms of this gorgeous hotel, rich in patterned fabrics, restored old features and a warm ambience with fabulous mountainous views. Our lunch was delicious although I must say rather average for the price. However the staff were attentive and very friendly so I guess you’re paying for the location. Overall, well worth the trip.

A beautiful place and I can see why they need to charge £1,300 a night for a suite. However with that price ticket comes the expectation of good service and a full package. The service was a bit lacking, room 55 had a dreadful view for the money, a weedy lawn and they could have moved us. The hotel was half full at best I would say and two equivalent rooms were available. They should have taken it out of service. The food was excellent though. Disappointing but I hope they get it right soon as the setting is sublime.