Jumeirah Mallorca

We booked a table a week in advance at 10pm before our one holiday a year together where we both celebrate our birthdays! We mentioned in the reservation TWICE that it was a birthday but at no point did they acknowledge it. Even worse when you have people sitting around you getting happy birthday sung to them and candles in their desserts. Drinks are very expensive but I get it because of the view! We even ordered a dessert in the hopes of a candle! We asked to sit on the front row but were told that it was reserved for in-house guests but if someone cancelled a reservation or a no show then we could go and sit there, we left at 11:30pm and every single table by the balcony was free. We’d rather have not been lied to. They only care about the people staying in the hotel and no one else! At the end of the night we mentioned that it was my birthday, still no care at all. Hopefully someone else gets a better experience!!! Avoid if your wanting to have a good evening 😅 Go to the port for a good night instead, and for half the price!!

Our family of five stayed at Jumeirah Mallorca for five days in early July as the final stop on our 10-day vacation through Spain, and it was a wonderful way to end our trip. We arrived early in the day before our suite was ready, so we headed to breakfast. Although it was almost 11:00 a.m. and breakfast service was ending, Sara, the hostess, warmly welcomed us and happily accommodated us. She seated us inside as we requested, took our backpacks, and thoughtfully placed them at the table next to us while we ate. Every morning afterward, she greeted us with the same cheerful smile and welcoming personality. It was such a wonderful way to start each day. Our suite was gorgeous with an incredible mountain view. The property itself is beautiful, but what truly made our stay memorable was the exceptional staff. A few standout experiences: The Sunset Lounge serves some of the best sushi we've ever had. It is an absolute must if you're staying at the resort. Be sure to make a reservation well in advance so you can enjoy the spectacular sunset views. Eziekiel, our server at the family pool, was exceptional. As soon as we settled in, he brought us ice water and even surprised the kids with a tray of candy. He consistently checked in throughout the day to make sure we had everything we needed. Benny, the lifeguard, also immediately set up our towels, which was a thoughtful touch. We took the hotel shuttle to Port de Sóller, and Kevin, our driver, was incredibly friendly. He spent time talking with our son about the World Cup and gave us very clear instructions on exactly where he would pick us up for the return trip to the resort. Chiara at the concierge desk was fantastic. She helped arrange our car service to and from Palma, confirmed all of our transportation for departure, and even organized a packed breakfast since we were leaving very early in the morning. She was genuinely kind and incredibly helpful. We also enjoyed a delicious dinner at Cap Roig, where Naila provided outstanding service. She gave our children a mini Spanish lesson, explaining that it's always nice to learn a few words of the language in the country you're visiting. It was something we'd been encouraging them to do all trip, and somehow hearing it from her finally got through to them! The only disappointment during our stay was the check-in experience. When our suite was ready, the staff member who escorted us to our room was not very engaging and didn't provide any introduction to the resort or its amenities. We were left to figure out the layout on our own and didn't even know the complimentary shuttle to Port de Sóller existed until we spoke with Chiara while arranging our transportation. A brief orientation about the property and available services would have made a much better first impression. That minor issue aside, our overall experience was excellent. The hospitality from nearly every staff member we encountered was warm, attentive, and genuine. We absolutely fell in love with Mallorca, and when we return, we would happily stay at Jumeirah Mallorca again.

There are beautiful hotels everywhere. What makes this one special is how it made us feel. Relaxed, cared for and completely disconnected from everyday life. That feeling is difficult to create but the team does it exceptionally well

It was amazing! We had dinner with the best sunset view I have ever had. What made the experience so special is THE MAGICIAN. He really made it magical. He came after dinner to do some card tricks and we were both soo amazed. I think his name was David. Thank you! You are amazing! Recommend!

We just returned from an amazing stay at this hotel where we celebrated my father-in-law's 80th birthday with a family group of 10. The hotel is beautiful but what made the trip incredible was the staff and their hospitality. The manager Cristina and her team made what could have been a complicated trip feel completely effortless. From the moment we arrived, every member of the team was warm, welcoming and genuinely cared about making our stay special. The thoughtful touches from keeping our rooms close together and upgrading my in-laws to. Sea view, to reserving our breakfast table each morning. Nothing ever felt like too much trouble, and the team went above and beyond to ensure our whole family could simply relax and enjoy the celebration. The concierge is also super helpful and the shuttle is so convenient. We used the pools, spa, gym and restaurants which were all as per 5 star standards. I would highly recommend a stay here. Thank you Jumeirah Mallorca.