Kimpton Aysla Mallorca

My wife and I visited the Kimpton for 5 nights in August 2025 with our 4 children and had an amazing time. From the moment we arrived we were greeted with amazing customer services, real friendliness and with all our bespoke needs catered for. We will definitely be back!

Our family of five (kids ages 7, 13, and 18) had a wonderful stay at Kimpton Mallorca. The staff were warm, welcoming, and genuinely attentive. The atmosphere is relaxed yet refined, and the spa was a true highlight—luxurious and calming. It’s rare to find a luxury property that works so well for both adults and kids, but Kimpton Mallorca exceeded our expectations. Highly recommend.

I spent last week at Kimpton Aysla Mallorca with my wife and my daughter. The hotel is very beautiful both indoors and outdoors. The food in the restaurants was of high quality. Besides breakfast we were also for dinner at their restaurants and preferred the Asian one over the Mediterranean. When it comes to service the level was high on average, some employees stood out for us: Alvaro (he served us well every morning at breakfast) and Jules (one of the first persons we met when he showed us our room) did an outstanding job and made our stay special. Room for improvement: 1. Birthday: We stayed at this hotel during my birthday, but no one noted this. In a 5*-hotel, I expect that the staff at the check-in at least recognizes this and shows a small gesture at the birthday of the guest. 2. Parking Fees: A hotel that charges 500+€/night shouldn’t charge parking fees (12€ per night) additionally. 3. Dog dirt: We have no problem with dog-friendly hotels, since we like dogs. But what we expect is that the dog dirt on the meadow is taken away very quickly. Of course the dog owners should remove this in the first place. But when this is not the case, it cannot be overseen for several hours when it is on a central place of the hotel that is crossed by guests very often.

Had reasonably high expectations for this hotel but sadly its not up to 5 star level and disappoints in a number of areas. Firstly the restaurants are dreadful value. When you are staying at a 5 star rated hotel you expect them to get the basics when it comes to food right. Breakfast was just ok, if not a bit chaotic at times. However the poolside restaurant want to charge you 22 euro for a very basic Ceasar salad and more than that for a basic burger and they regularly couldn't even getting the cooking of chips right. When you add in 18 euro for an Aperol Spritz and 5.50 for a 330ml soft drink, it begins to look poor value. The hotel also has a policy of allowing people (supposedly members of the gym) to wander in on a daily basis and use the pool. Fine as a principle I suppose and when its not peak season I'm sure its not an issue, but there were times when guests could not get sunbeds by the pool with these people pitching up and bringing their own food at times so they are clearly not impressed with the food offer either it seems. Paying hotel guest have to have priority I'm afraid. House-keeping was very hit and miss. We had some childs teddies go missing having been bundled up in bed sheets by the cleaner. When informed the hotel didn't appear too bothered and after being pressed agreed to speak to laundry but to no avail. Loo rolls weren't topped up on two ocassions and cleaning standards were a little lacking generally. The main pool seems to have an issue with the base flooring beginning to peel away after only a year, albeit the SPA area indoor pool is very pleasant. Added to that the guys who assist with the luggage in particular the chap who is originally from France were exceptional and clearly know the art of good service. Unfortunately the rest of it failed to hit the mark given its pricing point and we won't be returning.

Phenomenal stay. Gorgeous property, amazing food and comfortable beds. Spa was incredible with salt and steam rooms. Rooms are so nicely laid out. Parking is so nice and the staff was incredibly helpful. Gardens are idyllic.