Kimpton Aysla Mallorca

Had reasonably high expectations for this hotel but sadly its not up to 5 star level and disappoints in a number of areas. Firstly the restaurants are dreadful value. When you are staying at a 5 star rated hotel you expect them to get the basics when it comes to food right. Breakfast was just ok, if not a bit chaotic at times. However the poolside restaurant want to charge you 22 euro for a very basic Ceasar salad and more than that for a basic burger and they regularly couldn't even getting the cooking of chips right. When you add in 18 euro for an Aperol Spritz and 5.50 for a 330ml soft drink, it begins to look poor value. The hotel also has a policy of allowing people (supposedly members of the gym) to wander in on a daily basis and use the pool. Fine as a principle I suppose and when its not peak season I'm sure its not an issue, but there were times when guests could not get sunbeds by the pool with these people pitching up and bringing their own food at times so they are clearly not impressed with the food offer either it seems. Paying hotel guest have to have priority I'm afraid. House-keeping was very hit and miss. We had some childs teddies go missing having been bundled up in bed sheets by the cleaner. When informed the hotel didn't appear too bothered and after being pressed agreed to speak to laundry but to no avail. Loo rolls weren't topped up on two ocassions and cleaning standards were a little lacking generally. The main pool seems to have an issue with the base flooring beginning to peel away after only a year, albeit the SPA area indoor pool is very pleasant. Added to that the guys who assist with the luggage in particular the chap who is originally from France were exceptional and clearly know the art of good service. Unfortunately the rest of it failed to hit the mark given its pricing point and we won't be returning.

Phenomenal stay. Gorgeous property, amazing food and comfortable beds. Spa was incredible with salt and steam rooms. Rooms are so nicely laid out. Parking is so nice and the staff was incredibly helpful. Gardens are idyllic.

Despite arriving at 1am, we were gifted a lovely in room welcome of a chilled bottle of fizz and chocolate truffles. Everything about the resort was 5 star. The staff, comfy beds, spa, pool bar/restaurant etc. were all top class. Typical Kimpton style and possibly the best Kimpton we have stayed in across UK & Europe.

The Kimpton offers an experience at a standard that amazes every time. Exceptional quality, atmosphere and, most of all, the truly wonderful welcome from the entire team. Outstanding, I could not recommend it enough.

We stayed 3 nights at this modern, sleek & quiet hotel. There are 2 pools, one that kids are allowed in & another that they’re not - which is great! The staff were all pleasant & kind, and this alone would have made our stay good, but it was the lady we first met at check-in, Lucía who really made it great. Lucía allocated us a great room, explained everything about the hotel very well, but it was when we had a couple of issues that she really stepped up. For example, my wife lost her watch in the spa changing rooms & Lucía went above & beyond to make sure that it was found & returned to us. She really understands what guests want out of a stay here & does everything she can to make it happen. I travel a lot for work which means I collect a lot of IHG points, giving me ‘Diamond Elite’ status; I imagine Lucía treats all her guests well, but she was particularly good at treating this regular customer with the extra perks that come with it. I would honestly say that she is the best IHG member of staff that I have had the pleasure of meeting in all their hotels that I have stayed in. It just shows how much of a difference hotel staff can make to a holiday…thank you!