The St. Regis Mardavall Mallorca Resort

This was my worst hotel experience of my life. I am a Bonvoy Titanium status member and have stayed at numerous St Regis and Ritz Carlton properties. All of them disappointed but this stay disappoints the most. I was received at the lobby and then immediately forgotten. The hotel wasnt even busy. We were the only ones in the lobby. We were offered a welcome drink then forgotten about and offered again after 15 mins. It took over 30 mins just to get a room key. I was immediately told that a status upgrade wasnt available because "my stay is too long". Not there arent any rooms available, but because my 6 day stay was "too long". We were told a shuttle runs back and forth from the resort to the beach. But when we went to use the shuttle we found out its only a one-way shuttle. If I didnt make sure to confirm the return I would have been stranded because I left my cash in the room. The service on property is useless. Either no one answers the phone, you get wrong information, or its someone else's department to help you, shoulder shrug, and the cycle repeats. The food is so bad, bland and mediocre and the breakfast buffet is a joke. I dont trust the Michelin star they claim everywhere. The mini bar is never restocked without repeatedly harassing. The spa tub in the room didnt properly function. Just a complete disappointment in every way and thats without even factoring in the price of the hotel. Do yourself a favor and just stay at Four Seasons.

This is a big sprawling resort just on the outskirts of Palma and as such lives up to the St. Regis brand. The surrounding area is quite busy with a major yacht basin nearby. As seen from the website the focus is a large pool that slopes towards the sea with very comfortable chaise loungers, sofas and pool attendants. There is a small beach that one can walk to but has no amenities besides a boat dock. The hotel interior is fairly straight forward with what I would call a modern "Scottsdale" look. The rooms are very updated, quite comfortable and well air-conditioned. PLUS - the hairdryer is a Dyson!! Staff were great! No complaints what so ever - just I prefer more boutique hotels.

Very glad to have stayed here. Peaceful setting located in front of a tranquil cove with great hiking route, spacious room, great dining options, and intimate services. The lush garden is also a much-appreciated feature of this resort too. The only downside is that the restaurant by the see closes on Mondays and Tuesdays, which is a shame because their Jamaican Jerk Chicken is phenomenal.

The facilities are not the best but the people are amazing. Especially the people at the dining room, so generous, friendly with the kids and just lovely they make you want to come back! Also the guys that works at the kids club pool was absolutely amazing. I recommend it for a family vacation!!

The room was wonderful and the staff was very welcoming. The dining options were great and the wait staff were super supportive. My new fave is truffled scrambled eggs! We definitely plan to visit the St Regis and Mallorca again!