Corinthia Palace Hotel & Spa

Calling the Corinthia a five-star hotel requires, in my view, a rather generous interpretation of what “five-star” hospitality is supposed to mean. The frustrating part is that the property itself has charm. It is an attractive older building, with some genuinely elegant architectural features, and one can easily imagine how impressive it could be if properly maintained and managed. Unfortunately, during our stay that potential was largely buried beneath tired interiors, poor maintenance, inconsistent accommodation, disappointing food and a standard of service that felt much closer to a busy mass-market resort than to a luxury hotel. The problems started immediately on arrival. There was nobody at the entrance to welcome guests or assist with luggage, and reception appeared understaffed, with one member of staff dealing with several arrivals. Once checked in, we were actually asked whether we required help with our luggage or whether we could take it to the room ourselves. Hardly the arrival experience one expects from a five-star property. We were then enthusiastically told that we had been allocated a “beautiful room”. That description became almost comical once we opened the door. The room was frankly unacceptable for a hotel of this supposed category: heavily stained carpeting, badly chipped and deteriorated door frames, scratched doors, marked walls, damaged woodwork, worn fittings and an overall state of repair that suggested a very long absence of meaningful refurbishment. There were also areas of staining suggestive of moisture or damp. The photographs speak for themselves. And this is important: the problem was not that the room was “traditional”, nor that we personally disliked the décor. Traditional does not mean neglected. Classic does not mean damaged. This was a maintenance issue. After complaining, we were moved to another floor where the accommodation was noticeably newer and considerably better maintained. Rather ironically, that only made the original allocation more difficult to understand. Apparently, very different standards of room coexist within the same hotel, and guests may only discover the difference once they complain. Then came breakfast. This was perhaps the clearest illustration of the gap between the image the hotel wishes to project and the actual experience being delivered. The hot buffet consisted largely of the standard mass-catering selection of bacon, sausages, baked beans, tomatoes, mushrooms and hash browns served from large chafing dishes. The serving area itself was not particularly well presented, with spills and food residue visible around the dishes and utensils. The cold-cut section was almost unintentionally theatrical. A meat slicer is prominently displayed, seemingly suggesting freshly sliced, premium produce. The effect becomes rather less convincing when the actual cold meats appear highly industrialised and pre-prepared, placed onto serving dishes with very little attention to presentation. We asked staff about the provenance of some of the products and obtaining a clear answer proved surprisingly difficult. We also personally observed bakery items being removed from commercial packaging before being presented on the buffet. There is absolutely nothing wrong with commercially produced food in itself. There is, however, something rather odd about dressing an essentially mass-catering breakfast up as a luxury five-star experience. And then comes perhaps the most absurd detail. Even when breakfast is included, the hotel charges an additional €5 per dish for options such as French toast, Eggs Benedict, Eggs Royale and smashed avocado on toast, and €7 extra for a Maltese egg speciality. In other words, after already paying for breakfast as part of a stay in a supposed five-star hotel, you are invited to pay again if you would like the sort of cooked-to-order breakfast one might reasonably have assumed would already be included at this level. The irony is difficult to miss. Unfortunately, service did little to compensate. There was plenty of surface-level attentiveness: smiles, polite phrases and the appearance of being helpful. What was much less evident was the training, anticipation, discretion and quiet professionalism that separate genuine luxury hospitality from simply being pleasant. At breakfast in particular, staff conversations were frequently loud and clearly audible across the room. Tables were cleared and reset in a hurried and rather noisy manner, and the operation often appeared reactive and poorly coordinated rather than polished. I appreciate that recruiting and retaining experienced hospitality staff is difficult nowadays, and many employees were clearly working hard. But ultimately that is a management issue, not something that should be passed on to the guest. If a hotel chooses to market and price itself as five-star, it also accepts responsibility for recruiting, training and supervising staff to that standard. Being friendly is not the same as being well trained, and apparent attentiveness is not a substitute for professional service. The pool area provided another example of the same approach. It was extremely crowded, partly because access is also available to non-residents. There is nothing inherently wrong with selling access to external guests, but it inevitably reduces the privacy and exclusivity of the facilities for people actually staying at the hotel. The atmosphere was consequently busy and frequently noisy rather than particularly relaxing. More importantly, the infrastructure does not appear adequate for the number of people using the area. There were simply not enough parasols for the number of loungers, meaning guests had to compete for shaded spaces in the Maltese summer sun. The difference between the hotel’s polished promotional images and the reality was also noticeable. The pool is presented online as an elegant, luxurious environment; in reality we found fairly ordinary and visibly used loungers positioned relatively closely together, considerable crowding and insufficient shade. It creates the unfortunate impression that maximising capacity and monetising the facilities has been prioritised over preserving the comfort and exclusivity of the resident guest experience. Commercialising hotel facilities is perfectly legitimate. Doing so to the point where the experience of paying hotel residents is diluted is rather harder to reconcile with five-star luxury. And that really sums up our stay. There is nothing wrong with being a large, busy, mass-market resort. There is nothing inherently wrong with a standard buffet, casual service, external pool guests or supplementary charges for certain dishes. What is difficult to understand is combining all of those things, together with poorly maintained rooms and inconsistent service standards, and then presenting the resulting product as five-star luxury. The Corinthia has a beautiful shell and considerable potential. With serious refurbishment, stronger management, proper staff training, better maintenance and more attention to guest comfort rather than simply capacity, it could probably be a very good hotel. At present, however, the five stars seem considerably more evident in the branding and pricing than in the rooms, breakfast, pool or service. A deeply disappointing experience, and an extraordinary mismatch between what is being sold and what is actually delivered.

⭐⭐⭐⭐⭐ The hotel that saved our Malta holiday Our stay at Corinthia Palace Malta was not originally planned, but it ended up becoming one of the highlights of our entire holiday. After a disappointing experience at another hotel, we decided to move and look for somewhere with a little more luxury, comfort and great service. A family member had previously recommended Corinthia Palace – and choosing it turned out to be one of the best decisions of our trip. From the moment we arrived, we felt genuinely welcome. The hotel was elegant and relaxing, and the staff were incredibly friendly and attentive. A very special thank you goes to Adriana Cuscina’ at reception ❤️. Two members of our family are Brazilian and do not speak English, and Adriana was able to communicate with them in Portuguese. This made a huge difference and made them feel comfortable and included. Adriana was not only helpful, but also warm, personal and wonderful to talk to. The pool area was fantastic – peaceful, beautiful, surrounded by greenery and with excellent service. It became one of our favourite places during the holiday. We also really enjoyed being away from the main tourist areas. Walking around the local neighbourhood, discovering the beautiful churches, decorations and local celebrations gave us a very different and authentic experience of Malta. Some parts of the hotel were being renovated during our stay, but this did not affect our experience. What we will remember is the comfort, luxury, excellent service and wonderful staff. Now that we are back home in Denmark, we often say that our unexpected move to Corinthia Palace saved our holiday and turned it into a wonderful experience. If we return to Malta, we already know where we want to stay. A huge thank you, hug and kiss from our family in Denmark to Adriana Cuscina’ and the entire Corinthia Palace team. 🇩🇰❤️🇲🇹

Khushi is a wonderful member of staff at the Corinthian Hotel in Malta. She works so hard. Her manner is great with customers making them feel so happy on holiday in a superb hotel. Nothing was too much for her.

Fantastic experience. Best holiday we had yet. Service at this hotel is top notch. Beautiful setting and very friendly staff. . We celebrated my wifes birthday here at the hotel and we got a very nice gift from the hotel Manager Alexandra Pisani. Thank you so much. It meant the world to her. The level of service and mindset that the staff has here at Corinthia Palace takes a long time to install in them. The strong service culture and focus on service is really a joy to experience as a guest. We have been met with friendly smiles by everybody. We almost feel like a part of the family. Thank you for all the great memories. Everything lives up to our expectations and we highly recommend you spend time here at hotel Corinthia Palace

We had a couple of early niggles with our stay. We were given the wrong instructions for the safety deposit box which we discovered after several attempts to get someone to check it. And we were on half board and told that the Secret Garden was fully booked and the main restaurant was closed. This was quickly resolved. After that, we really enjoyed our stay. The food and service in the restaurants was very good. The staff at breakfast were so smiley and welcoming. The service round the pool was mostly good and the little touches of bringing you cool flannels and refreshing fruit drinks was very welcome. The rooms were clean and the aircon worked very efficiently. A little oasis and we would return.