Shade Hotel

Absolutely unacceptable customer service at Shade Manhattan Beach. My flight out of Phoenix was canceled — something completely outside of my control — and when I tried to cancel my reservation, the hotel flatly refused. Instead of showing even the slightest bit of understanding or flexibility, they chose to hide behind rigid policies and keep my money. For a so-called “luxury” boutique hotel, their treatment of paying guests is disgraceful. Life happens — flights get canceled, emergencies occur — but this hotel made it crystal clear that they care far more about squeezing every dollar than building any goodwill or loyalty. If you’re considering booking here, think twice. There are plenty of other hotels in Manhattan Beach and the South Bay that actually respect their guests and treat them like humans, not walking ATMs. Shade Manhattan Beach showed zero compassion, zero flexibility, and zero sense of hospitality. I would never book here again and strongly advise others to spend their money where customer service actually matters.

The hotel has an awesome staff and amenities. The location could not be better. Excellent Restaurant as well. Rooms are perfectly fine. The staff is top-notch in every way. My only complaint is that the HVAC system is programmed to a maximum low of 72° starting at 2:30 AM. I like to sleep cooler than that but you don’t get that choice. A fan was provided at least which was very helpful.

The upgrades look great guys! Such a special place for our family, married in 2017 and coming back never gets old. The food, the location, and everything about this place is well done. Shout out to Gustavo and the gang as well. We’ll be back! -Dr Moore

I have stayed her numerous times and this was the all time worst!!! To start the bottom sheet on the bed kept coming off when we slept. 2nd the room air conditioner would not cool down the room and we were so hot! Then to top it off the blue lights would not turn off anywhere and we had to sleep with them all night since the telephone also didn't work to call the front desk!! Not coming back it was a waste of money!!!

This was my third stay at this hotel. If you want to be in Manhattan Beach, the location can't be beat. I love the rooms - beds are super comfortable! But, for the price, there is a lot lacking. The last two times I've stayed my room was on the first floor with a slider opening to the courtyard. Because of this, I couldn't get any daylight in because of the extreme lack of privacy. In addition, the hotel is LOUD. My room was near the restaurant and it was super noisy. In addition, I constantly heard doors slamming all throughout the night. On Sunday morning at 7 am, there was vacuuming going on right outside of my room.