Aman New York

My husband and I came to the Aman on a glowing recommendation. We know nothing about NYc, so I asked the concierge to book us dinner each night for our three night stay. We got confirmation from the hotel via email and printed itinerary on arrival. Fast forward to Thursday at 7:30, we arrive at our scheduled dinner. The restaurant had no reservation for us. Nothing. I showed them the confirmation from the hotel - nope. Upset, I called the hotel, only to be put on hold and eventually disconnected. I called back again only to get a run around of various people passing me off without speaking to the concierge. So here we were at 7:30 on a Thursday night, for our only 3 day trip, with zero reservations, zero help. I emailed the hotel only to be met with an “I’m so sorry” email. Nothing more. That was it. Immediately after that email, I got a confirmation of our dinner the next night, at a completely different time (meaning they forgot that one too and immediately tried to book it). In addition, our hotel towels had holes in them. As a hotel that prides themselves on 7-star service, it was FAR from that.

We loved this hotel and will definitely return. Our new favorite NYC hotel. So calming and the staff is just amazing. Greeted every morning and every time we left or returned to the hotel. The Aman experience is always just so lovely. The decor is so beautiful - an amazingly peaceful area in the heart of 5th Avenue.

A truly luxurious experience. All details are extremely well thought off. The staff knows all your details so you do not have to ask anything. Ideally located. Huge suite. Splendid spa and healthy food. A private chauffeur takes you wherever you want. Be prepared for paradise and don t look at the bill !🙂

Just incredible service from Sheryn and our servers at Nama (Erick and John). We recently came for a wedding in NYC and were blown away by the fantastic service we received from the hotel. Stunning fitness center and the rooms are huge and thoughtfully designed. Love the rooftop space and the pool and gym - the gym is great. Highly recommend the hotel for your nyc stay and hope to be back soon!

The Aman, in the gorgeous iconic Crown Bldg, decidedly deserves its status as the premier hotel in NYC. It's a veritable oasis in the hustle and bustle of midtown. From the minute you walk in, the front desk welcome and decor transport you into a haven of serenity, luxury, and good taste characteristic of all the Aman properties. Here, sleek contemporary chic has Japanese wabi sabi touches in an overall effect that soothes the senses. The restaurants are excellent, as is the rooftop outdoor bar. The spa was fabulous (one of the best massages ever), and the room was first class for comfort, amenities, and services. Loved the well-stocked complimentary mini-bar replete with mixed cocktails. All round this hotel is a class act and cut above its peers. Most of all, the staff are universally professional and solicitous; they truly go out of their way to provide top flight service. I highly recommend this hotel in every regard and look forward to coming back.