Pan Pacific Manila

As someone who spends a significant portion of the year in hotels around the world and logs more than 100 nights annually at Marriott Bonvoy properties, I rarely write reviews. However, the Sheraton Manila Bay has earned one. Of all the hotels I stay in, this property remains my favorite and, without question, my home away from home whenever I am in the Philippines. The hotel itself is well-appointed, ideally located near the U.S. Embassy, government offices, shopping, and dining, with rooms and a Club Lounge offering beautiful views of both Manila Bay and the city skyline. Yet what truly sets this hotel apart is not the location, the views, or the amenities—it is the people. The level of personalized service at the Sheraton Manila Bay is extraordinary and increasingly rare in today’s hospitality industry. From the moment I arrive, I am greeted by name by the front desk team, whose professionalism and efficiency consistently make every arrival seamless. Micah, the Operations Manager, exemplifies the hotel’s commitment to guest care, taking the time to ensure each stay feels personal and welcoming. The Club Lounge is one of the finest I have experienced anywhere in the Marriott portfolio. Carla, Marie, and Arnold deliver service that is polished, attentive, and genuinely warm. Their consistency, attention to detail, and sincere hospitality transform what could be a standard hotel amenity into one of the highlights of every stay. Each morning, Stephanie in the restaurant greets guests with warmth and professionalism. She remembers preferences, anticipates needs, and starts the day with the kind of genuine smile that cannot be taught—it simply reflects a culture of hospitality that runs throughout the hotel. The concierge team is equally exceptional, always knowledgeable, responsive, and eager to assist. Even the General Manager deserves special recognition for being visible, accessible, and engaged with both guests and staff. That leadership presence is reflected throughout the property and is clearly a driving force behind the hotel’s remarkable service culture. In a bustling city, the Sheraton Manila Bay feels like a hidden gem—an oasis and refuge where guests are treated not as room numbers, but as valued individuals. The warmth, professionalism, and consistency of the team create an experience that extends far beyond a comfortable stay. They create a sense of belonging. Many hotels provide accommodations. Few create connections. The Sheraton Manila Bay does both, and it is the reason I continue to look forward to every return visit to Manila.

I would like to express my gratitude to the whole Sheraton team who made our stay truly memorable. The Front Office team was very accommodating and anticipated our needs. Unica and her team took care of us ensuring we felt at home every time we dine in The Kitchen. Justin and Bryan were always there checking what we need in our table. They seamlessly organised the birthday celebration of my siblings. I can't thank enough for all of their efforts in making our evening very special. The Executive Chef and his team will amaze you with all the delightful dishes in the buffet, I had the best sashimi in my life, thank you Chef G! Definitely, we will back, we found our home in heart of Manila ❤️ Keep shining! Angelica

I had such a wonderful stay at Sheraton Manila Bay! Upon check in, it was Nicole that assisted me. She was so helpful & did me a HUGE favor by helping me with early check-in. This was such a relief after a 13-hour long flight. I was so tired & exhausted, but her help TRULY made the biggest difference & set my stay off on the right foot! I also had consistently friendly interactions with George, Quirino & James when entering/leaving the hotel. It was nice to be welcomed with kind, welcoming conversations when coming back/leaving the hotel. Jaum was also there, was attentive every time & ALWAYS opened the door for me with a smile! Never failed! As far as the room, it was very clean & comfortable & Myrna with housekeeping did an amazing job. The restaurant was also pleasant & offered a nice breakfast spread every morning with good variety. The surrounding area has a casino, laundry service, eateries & stores so the hotel is in a super convenient spot. Lastly, upon checkout, Jade was very polite & efficient & had me on my way to my next destination in no time. Overall, unmatched hospitality & service throughout my stay. I will definitely return here when I come back to Manila. While the rooms were comfortable & the food was great, it was the STAFF that left a long lasting impression of the hotel for me! Thank you! -Naomi

Typical Sheraton. It’s located in the middle of Korea town, which can be sketchy in areas, but mostly safe. Quite polluted in this area. Outstanding customer service in all areas of the hotel. I’ve never experienced nicer people.

I wanted to share the excellent experience I had this morning at your front desk. Abigael, front desk duty manager, assisted me with several matters, including my taxi payment, my Marriott Bonvoy member number, and the entire check-out process. I travel extensively around the world and have experienced many different levels of customer service, so I know what outstanding service looks like. The service I received from Abigael was truly exceptional — professional, flexible, and customer-oriented. I have stayed at many other hotels during my business travels, but moving forward, I intend to choose Sheraton Hotels and Resorts whenever possible because of experiences like this.