Pan Pacific Manila

We were there for a convention and sponsored by a drug company. This has been our first time staying again after the hotel had been rebranded tomarriot from pan pacific. It was an upgrade from tje previous brand. Room was clean and bed was very comfortable. The staffhad been nice and hospitable. The buffet spread was good and service people sp Karen were attentive to our needs. Chef musngi was a very hands on exec chef( had been on the resto early and stays late- seen him morning service till dinner). But this is the thing the check in desk had been the big let down. I check in sunday and considering there was not a line in checking in i stayed for 45 mins. I wa initially with the personel in charge but later referred to i think the higher up just because they cant answer directly what seems to be the problem. Did ff up 3 times asking for the rwason om waiting to be checked in. They said my name is in the list but they need no confirm something else. Stayed for 45 mins and had to call the rep that did the booking. Had the rep did not go to see me there maybe i would have stayed longer for there seemed to be no one who followed up or made diligent effort to solve the issue. 45 mins.

Sheraton Manila Bay is a modern luxury hotel offering spacious rooms, excellent service, and a great view of Manila Bay sunsets. Guests appreciate its comfortable atmosphere, quality dining options, and convenient location near tourist spots

Always good for staycation, this hotel doesn’t rest on its laurels. After an all day dining buffet restaurant in the ground floor , the old Pan Pacific lounge has undergone extensive refurbishment. Outcome was a lovely club abode for the discerning type of guests. Special thanks to the lounge staff most especially Ellie for the courtesy extended to my family .

Olive greeted me with a smile and gave me a teaspoonful of pistachio Gelato to try. She led me to the spot I chose and handed me a fork to replace the one I dropped without me asking her. She is sensitive and alert to our needs. She is a gem.

Thank you Sheraton Manila Bay 4D&3N Great stay, high floor is perfect, the room is neat ~ View from the city! Pool side ♥️ and staffs are very friendly First, thank you from reservations team, sending us email before we arrive at the hotel and for the complimentary cake and Cake towel art for my Dad’s Birthday Thank you Kuya Aeroll for assisting us with our luggages upon check-in and out and assisting with prices for Ocean Park and taking Grab 🏊Pool is amazing especially the Jacuzzi. 🏬Robinsons Mall is near, walking distance Special thanks for the staff from Reception Team giving us smooth check in,, Kuya Aeroll from Conceirge, Kuya Lian (Level 7) , Ms. Maureen & Ms. Angel (Reservations Team), Sir Casro for assisting us at the elevator And Chef Gilbert Musngi, we met upon our check out ☺️ We will come back soon, hopefully ! 😊😊😊