Pan Pacific Manila

I wanted to share the excellent experience I had this morning at your front desk. Abigael, front desk duty manager, assisted me with several matters, including my taxi payment, my Marriott Bonvoy member number, and the entire check-out process. I travel extensively around the world and have experienced many different levels of customer service, so I know what outstanding service looks like. The service I received from Abigael was truly exceptional — professional, flexible, and customer-oriented. I have stayed at many other hotels during my business travels, but moving forward, I intend to choose Sheraton Hotels and Resorts whenever possible because of experiences like this.

TLDR; It’s a solid, dependable choice in Malate with world-class staff, even if the hardware is starting to lag behind the software. As a frequent guest with about 30 nights under my belt over the last two years, I’ve found the Sheraton Manila Bay to be a consistently reliable "home base" in Malate. For business travelers or those who need a predictable, high-quality stay in this part of the city, it remains one of the best value propositions available. The rooms here are spacious and follow a classic Western layout that is increasingly hard to find in newer, more "compact" developments. The bathrooms are a generous size, and most importantly, the beds are exceptional. I can’t speak for everyone, but I always get a great night's sleep on these mattresses. However, the property is beginning to show its age. While everything is impeccably maintained—I haven't encountered any obvious wear or damage—the aesthetic is starting to feel a bit tired. The bathrooms, in particular, feel like a step back in time; the showers still use the old-school single heads, and the drains are notoriously slow. It’s a minor annoyance, but one that highlights the need for a modern refresh. The fitness center is well-equipped with a solid range of weights and cardio machines, perfect for maintaining a routine on the road. The pool area is another highlight—very clean and aesthetically pleasing. A word of caution, though: the hotel is very family-friendly. If the pool is swarming with children, "go into the water at your own risk!" (Iykyk 😅). On the culinary side, the restaurants are quite good and priced fairly for a hotel of this caliber. The breakfast buffet stands out for its variety, offering plenty of choices regardless of your dietary preferences. My only minor gripe is that the service in the main restaurant has slowed down compared to previous years, though the staff remains incredibly well-meaning. The real "star" of this hotel isn't the building itself, but the people. The friendly staff across every department is what keeps me coming back. Whether it's the front desk or the cleaning crew, the warmth is genuine. I haven't personally visited the new Sheraton Club since its recent renovation—as I no longer drink alcohol, the club lounge has lost its primary value for me—but for those who utilize those perks, I'm told the refresh was significant. Pro-Tip for Arrivals If you are flying in from NAIA, do yourself a favor and book the hotel’s airport car service. While you can certainly find a cheaper Grab or taxi, the price is comparable to what you’d pay for an Uber from any major North American airport to a downtown hotel. Having a professional greet you at arrivals and handle the logistics after a long-haul flight provides a peace of mind that is well worth the extra few dollars.

Lux hotel everything in one place. Like experiencing Manila culture and crusine nearby and walking along boardwalk.

We were there for a convention and sponsored by a drug company. This has been our first time staying again after the hotel had been rebranded tomarriot from pan pacific. It was an upgrade from tje previous brand. Room was clean and bed was very comfortable. The staffhad been nice and hospitable. The buffet spread was good and service people sp Karen were attentive to our needs. Chef musngi was a very hands on exec chef( had been on the resto early and stays late- seen him morning service till dinner). But this is the thing the check in desk had been the big let down. I check in sunday and considering there was not a line in checking in i stayed for 45 mins. I wa initially with the personel in charge but later referred to i think the higher up just because they cant answer directly what seems to be the problem. Did ff up 3 times asking for the rwason om waiting to be checked in. They said my name is in the list but they need no confirm something else. Stayed for 45 mins and had to call the rep that did the booking. Had the rep did not go to see me there maybe i would have stayed longer for there seemed to be no one who followed up or made diligent effort to solve the issue. 45 mins.

Sheraton Manila Bay is a modern luxury hotel offering spacious rooms, excellent service, and a great view of Manila Bay sunsets. Guests appreciate its comfortable atmosphere, quality dining options, and convenient location near tourist spots