The Peninsula Manila

We’ve stayed at The Pen many times, but this one really stood out! Macky made all the difference. For the first time, we didn’t even leave the hotel during our stay, we were just enjoying everything inside! From the happy hour and breakfast at the lounge, to the upgrade to an executive suite, plus the usual amenities like the gym and sauna. Our goal was just to have a chill and fun weekend, and Macky totally made that happen! He’s got amazing customer skills, something you don’t always find in hotels around Manila. More power to Macky and The Pen Manila! Cheers!

My second visit to Manila Pen did not disappoint. This is a beautiful, elegant hotel in the heart of Makati - easily walkable to lots of shopping. The breakfast was wonderful with very attentive waiters eager to assist with coffee or carrying plates back to table. The stunning lobby is so welcoming & perfect for photo opportunities. The rooms are classic Filipina style with every amenity. The bar is beautifully decorated with a great drink menu. We will definitely return.

From the moment you arrive at The Peninsula Manila, the feeling of luxury is unmistakable. The grand entrance, with its soaring ceilings and elegant design, creates a stunning first impression. A live piano performance in the lobby sets a calming and refined mood that makes the start of your stay feel truly special. Check-in was smooth and professional, and we were warmly welcomed by the on-duty manager—another reflection of the hotel’s exceptional service. The rooms are well-appointed, clean, and comfortable, as expected from a five-star property. However, the “upgrade” we received didn’t feel like one at all. The room seemed like a standard option with no noticeable enhancements or added luxuries. It was disappointing, especially since upgrades are typically meant to offer something more—extra space, better views, or added amenities. In this case, it felt more like a label than a true benefit. We booked our stay using American Express Fine Hotels & Resorts, which included a $100 food and beverage credit. Surprisingly, we were informed at check-in that this credit could only be used at Escolta, the buffet restaurant. This was a letdown. In past experiences with similar properties, we’ve been allowed to use the credit at any dining outlet within the hotel. The restriction felt limiting and unnecessary, particularly since we were willing to pay the difference for other dining experiences. Adding to that, the buffet at Escolta did not live up to expectations. The selection was limited both at breakfast and dinner, and the offerings lacked the variety and quality one might expect from a hotel of this caliber. The value just didn’t match the price. The Peninsula Manila delivers on atmosphere and hospitality, but falls short in areas that matter to discerning travelers—particularly when it comes to value-added perks and dining options. A little more attention to these details would elevate the experience to match the hotel’s five-star promises.

Beautiful lobby and incredible food, traditional facility but really old rooms and facilities that really need a renovation

Celebrated our wedding anniversary here!🤍 -The room we got had a great view and complete amenities such as robes, slippers with pouches, and toiletries. Totally clean and comfy. -Great gym and sauna. -Relaxing pool with a bar on the side. -Food was generally good. -The staff were polite and helpful. -Superb location, with easy access to nearby malls. The only complaint we have is that the parking area is outdated, a bit smelly, and has no elevator to the lobby. So if you have suitcases, it's better to drop them off at the main entrance before proceeding to the parking level. Overall it’s a wonderful stay and will definitely come back.