The Peninsula Manila

As I had a ten hour journey to Manila and was arriving late at night, in advance I triple confirmed that pillows / duvet shouldn’t have feathers. I have a sensitive allergy. Accordingly I put this request in the original hotel booking, also in an email, and also called Peninsula reservations directly by telephone . They replied to the mail confirming this simple request, and the pleasant lady in reservation s also confirmed verbally. It was a simple request, made in triplicate. When checking in late at night after a ten hour journey, the guy in reception stalled me for fifteen minutes saying that he wanted to check that the room was ready. It was clear that The Peninsula had ignored the request. After fifteen minutes I asked for the key regardless, and on entering the room, indeed the request hadn’t been made. Some time later someone came to replace items, which were already making me sniffle by then. Soon after when I tried to sleep, there was a drilling / electric screwdriver noise from the room above me, there must’ve been maintenance taking place at midnight. Now wide awake and unable to sleep, I went for a 30 minute walk. Getting to sleep around 2.30am after a long journey, I slept in and went for breakfast at 10.30am, it was 10.37am to be precise. Breakfast finishes at 10.30am sharp. No breakfast, my bad I guess. Cutting my losses, I cut a four night stay short and checked out after one night, moving to one of the other five star hotels in Manila. When entering the Peninsula Manila, the lobby is incredible. It is majestic in fact, especially with the Christmas lights. The Peninsula lobby is up there with any hotel lobby that I’ve been to in the world. Beyond that though, things become more average and a little dated. My guess is that this hotel was incredible fifteen years ago, but didn’t update itself very well since then room wise.

Hotel is in the heart of Makati . Good location. Property is very big with a extremely big lobby . All services of the hotel are extremely praiseworthy. Breakfast is also very good.

What a great hotel Well located friendly staff excellent breakfast choices a world class hotel I’d definitely recommend staying here

I usually stay at Marriotts but they were not convenient for this trip. My first experience with Peninsula. Bottom line: Nice hotel, family friendly. Nice rooms and services. Friendly staff. No complaints.

Overall very good (great depending on the area). Staff is super attentive and nice. The lobby area is beautiful and impressive. The rooms… are fine. They’re slowly feeling dated. And that’s why it’s very good vs excellent. That aside, breakfast at the buffet area is delicious. And dinner at Spices was excellent. They’ve a small pick up place in the basement for sandwiches, coffee, sweet treats with a small seating area - great when you want to have something quick. In short, it makes for a great stay albeit the rooms aren’t comparable with other Peninsulas.