Grand Isla Navidad Resort

Grand Isla Navidad is an older resort - our last visit was almost 10 years ago. We have always wanted to come back. Tennis is most important to us and we enjoyed the three courts here early in the day. We were here during the violence that occurred following the death of a cartel leader. The Reception staff were great about communicating what we could do or not (no trips to Barra or to Melaque). We used Room Service once, food arrived warm and on time; laundry twice - returned same day at reasonable price. Shrimp quesadillas at pool side were great, Antonio's beef medallion and the shrimp Caesar salad at the Cafe were among some of our favorites. Our Parlour Suite was spacious, with mini fridge which we kept mostly stocked with water, balcony was used to dry out our clothes from pool, humidity or tennis. Can't say enough about the staff as they are extremely professional and helpful.

We had our wedding and it was absolutely perfect. Armando was the best,he made our special day truly unforgettable. Everything was beautifully organized, and we couldn’t have asked for a better experience. Thank you so much for making our wedding so amazing!

Staff treats guests poorly. Everyone was in a bad mood, incluiding Lobby girls, restaurant staff and barmen. Bellboys were decent, but everyone else weren’t. The room had a weird smell and the building desperately needs manteinance. Barmen say rude comments and make you wait a lot when you ask for drinks. Too overpriced for what you get. Views are the only great thing. They label themselves as a “Resort” so that’s what we were expecting and instead got highly dissapointed.

The hotel has fallen in a terrible lack of maintenance, everything feels left to disgrace. Weeds growing without control, halls, rooms, amenities, there wasn’t a single chair at the beach working, all of them were broken. The staff feels old, without the manners of a proper restaurant. This place must die with this administration, so it can be taken with a new one, maybe sell the hotel and golf course. It is complete rubbish.

It is about 30 years old but clean. The breakfast buffet was very good. Definitely bring good walking shoes. This is definitely not a place for handicapped people. The hair dryer I got from the front desk only blew cold air. Concierge was very accommodating.