The Ritz-Carlton, Dove Mountain

Dear Management Team, I am writing to express our sincere appreciation for the extraordinary hospitality we experienced during our recent seven-night stay at The Ritz-Carlton, Dove Mountain. Your Forbes Five-Star property truly lived up to its distinguished reputation, providing us with an exceptional retreat that allowed us to disconnect from our demanding schedules and genuinely rejuvenate. From the moment we arrived, we were impressed by the caliber of service exemplified by your front desk team, particularly Holly, who served as an outstanding ambassador for The Ritz-Carlton brand. Holly consistently demonstrated the highest level of professionalism while fulfilling The Ritz-Carlton Employee Promise, graciously accommodating our various requests with remarkable attention to detail. I would like to highlight a particularly memorable experience that Holly facilitated for us. During our recent travels to London, we had hoped to enjoy a traditional British High Tea but were unable to secure reservations due to scheduling conflicts and limited availability. When my wife mentioned this disappointment to Holly, she immediately took initiative to explore alternatives within your property. Several days later, Holly delighted us with the news that she had arranged for a bespoke High Tea experience at Core Restaurant's outdoor patio area, adjacent to the wine bar. The thoughtfulness and effort that went into creating this personalised experience was truly remarkable. The presentation was picture-perfect, and the warm welcome we received from both the restaurant staff and chefs made this an unforgettable highlight of our stay. This exemplary service transformed what could have been a missed opportunity into one of our most cherished travel memories. Holly's proactive approach, combined with her genuine care for guest satisfaction, represents the very best of The Ritz-Carlton's commitment to creating extraordinary experiences. We are deeply grateful for Holly's exceptional service and the professional excellence demonstrated by your entire team. It is this level of personalised attention that distinguishes The Ritz-Carlton as a leader in luxury hospitality. Thank you for providing us with such a memorable and rejuvenating experience. We look forward to returning to your beautiful property in the future. With sincere appreciation, Franz and Sharon

We would like to thank the management and staff at The Ritz Carlton Dove Mountain for making our 80th stay at this property enjoyable and memorable. We loved our upgraded room and all the special touches. The spa experience was wonderful and relaxing as usual. Justin is a great masseuse and always customizes the service to meet my needs. I always love going to the spa and seeing Cher and Marcela. They are always smiling and a pleasure to be with. We would also like to thank Gracia in housekeeping and Ruth C in In Room Dining. Ruth has a wonderful passion for her job and made us smile. Thank you all and we will see you again soon.

The pictures do not do this resort justice. The property is absolutely gorgeous, nestled in the mountains and surrounded by desert wildlife. We saw Greater Roadrunner, Javelinas, Nighthawks, and more. As it’s a somewhat remote location, the resort offers a wide variety of amenities to explore including both paid and complementary options. On the paid side, the spa, dining, and guided activities such as nature hikes are lovely. But you don’t need to splash out on extras, the pools are great and the resort’s Ranger Station is wonderful. The guides are super knowledgeable and friendly, be sure to visit with Wamba the tortoise. I also highly recommend catching the nightly flute performance from 5:15-6pm. All of the Ritz staff were so kind and welcoming, I can’t thank them enough. A special shoutout to Kellan with the concierge team who was kind enough to not only upgrade us to an incredible room but also answer all of my pre-arrival questions. Thank you, Kellan! Our One Bedroom Executive Suite with a Canyon View (#5006) was perfection. Watching the sun and fall through the canyon was nothing short of magical. I can’t wait to return to the Ritz Dove Mountain!

The location is very beautiful, nestled into the mountain side among the wild life with a pretty desert backdrop. I would say this lives up to a Ritz but could use a few more amenities to cross the “amazing” status one might expect. If you have kids this can be fun but keep in mind they only have two pools ( one with a water slide) the other pool is more adult oriented. I would say for kids this Ritz is ok but not ideal. They have a Ranger station room which has live scorpions and spiders etc… there is even a giant female turtle walking outside the ranger station room that you can pet. Nice restaurants but of course everything is pricey. We just drove down about 20 minutes into Marana and they have everything you can want to eat, great way to save money on meals. They do have an arcade which I must say is very well done , as all the consoles have 100s of games. There is no M lounge…apparently it’s was closed during Covid and never reopened; that would be an awesome addition. Overall not a bad experience but just needs a few extras for platinum members which they don’t seem to offer… everything is an up charge.

We’ve stayed at the Ritz-Carlton, Dove Mountain many times over the years, and it never disappoints—but this visit was especially memorable thanks to the exceptional hospitality of pastry chefs Marlon and Tan Rio. Their pastries were phenomenal, and the conversations we shared with them were warm, engaging, and truly enjoyable. Chef Tan Rio even went out of his way to surprise us with a custom re-creation of Korean hho dduk—a thoughtful and delicious gesture that made this trip stand out among all our past stays. We’re incredibly grateful to both chefs for their talent, kindness, and the personal touch they brought to our experience. They were a true highlight of our visit.