The Ritz-Carlton, Dove Mountain

I’ve stayed here a couple times and have always had some issue with my Titanium status with Marriott. Today’s “was this is a luxury brand” and basically your status means nothing. This was after working with a “new” staff member that said she”d “email” if there was anything. My only expectation was a late check out after they didn’t have my room ready for me at the promised 3pm. Instead, I had to call back at 7:30pm to ask if it was and the response I got was we called and it went to voicemail but your room will be ready soon. Fortunate for me that I have a friend that lives near the motel that I could hang out with until I got into my room at 10pm. This is a beautiful property and location with great hiking. I expect more from a “luxury” brand hotel and Marriott. Disappointing all around.

Private location with lovely vistas, truly the getaway we needed. The staff were impeccable. Marcus and Dillon at Core, the entire team at the spa. Helpful ranger station within the hotel to get us oriented to hikes. Great menus. Amenities were plentiful. Would definitely return given the opportunity.

This was our third stay at the Ritz-Carlton Dove Mountain and just like the last two visits, it was amazing. I truly look forward to staying here for the beautiful surroundings and genuinely terrific service. All three times we’ve stayed here, we’ve received upgrades and a welcome gift in the room. RC management…THANK YOU for recognizing your Marriott Elite guests and making us feel special. The property is in beautiful condition, the grounds look great, it’s quiet and surrounded by nature, the service at the front desk, bar, restaurant, room service and even the housekeeping team we interacted with are all on point. Ladies and gentleman, indeed! Thank you for another relaxing trip in a beautiful property. It’s rare that a property ever delivers a totally perfect stay, yet somehow this RC has done it three times in a row. Can’t wait to come back again soon.

We booked this hotel severa days before our trip. The day before the trip, my wife and I developed strep throat and currently have a fever and are contagious. I contatced the hotel to request a cancellation. The hotel refused to honor a canceallation without charging us. I mentioned that it would be a matter of public health safety for the staff and other guests if we had to go to the resort. The response was to wear a mask and it was not of our concern. As of now, the hotel is refusing to honor our cancellation and stated it would charge our credit card. I am writing this review to let others NOT to book this hotel based on how our experinece was handled.

Easily one of my favorite hotels. Entire family enjoys coming here—hikes, pool time, spa time and great food. Stress melts away in this desert oasis. We have stayed here at least five times and each time its better.