Alanda Hotel Marbella

This hotel is really for Muslim faith, as is located not from from beautiful mosque (turn right out of hotel front-2-300 meters in right). That’s why no alcohol or pork products, no western music. Rooms at front suffer from heavy car/vehicle noise as is 4 lanes of main highway. Best rooms are set back ones overlooking the pool. Hotel was spotless, enjoyed breakfast nice change from traditional western breakfasts. Pool area very quiet, hard to meet other tourists as those there tend to keep to themselves. Staff were ok’ish but reserved.

The Alanda hotel very nearly has it all, except for basic errors. The rooms are excellent, modern and clean. The pool and cafeteria are also excellent. The location of the hotel is perfect. Unfortunately there are several “own goals” and that is such a shame but they could be easily rectified. The general attitude of the staff is poor, sometimes confrontational, especially on the front desk, not everyone, but the majority. The check in process is tedious. The breakfast staff are mostly miserable, a welcoming smile at the start of the day helps and they drag the chairs constantly, the grinding noise is excruciating, train them to lift them. I understand the need for a parking charge, but I would suggest that you increase the room charge and include parking for residents, it causes resentment and delays when exiting. That’s fine for visitors, but not residents. The swimming pool really should be open before 11 am. The issue mostly talked about amongst guests is the ridiculous DJ music around the pool, it is so poor and monotonous, the guy just stands there whilst his friend holds his pipe & he plays such bad sounds. This isn’t the Hard Rock. This causes the pool & cafe to be empty, nobody can stand the music. Most of the hotel guests are in the Forum next door because of the pool DJ ! They should all be in Alanda spending money. If you can’t correct it, then play good recorded music. You can see that the above can all be rectified in one day with the right direction, ask your guests what they would like. This hotel could be the top rated hotel in Marbella with some operational changes. Then everyone would give 5 stars. I will be back, regularly, hopefully to see some positive changes, just train the staff to stop dragging chairs !

This hotel is exceptional. The location and the facilities are amazing. It’s alcohol free but you are allowed to bring your own. The staff are really friendly and helpful. The food is fantastic and the venues within walking distance are also brilliant.

Definitely not a 5 star hotel. The breakfast was cold every single morning. The pool is also not accessible until 11am which is ridiculous, you physically cannot gain access to the pool as they lock the gates. Walls are paper thin so it’s very noisy at night and you can hear constant horns due to it being located right by the main road. Rooms were not cleaned to a decent standard , just re stocked with fresh towels. €5 for a small bottle of water by the pool. The gym is tiny could probably fit 7 people max in there. Very disappointing

Weekend away celebrating a friends birthday. The staff were very helpful. Lovely clean room overlooking the pool (albeit it was closed). Great buffet breakfast served in the main building. Spa & parking charged extra!! As the hotel is classed as a ‘wellness’ hotel no alcohol is served!! Initially we struggled to find restaurants close by except NOBO but later found the next door ‘Forum’ had a host of eateries! Also enjoyed lunch at a beach restaurant that was close by. We relied on taxis & buses to get into Marbella. Could do with some bikes for clients use