Gran Hotel Guadalpin Banus

Appalling Stay in the “Presidential Suite” – Misleading, Dirty, and Deeply Disappointing I rarely leave negative reviews, but our recent stay at this hotel was so shockingly poor that I feel compelled to warn others. We booked the Presidential Suite expecting a luxury experience, as advertised on the hotel’s website and Booking.com. What we got was a rundown, dirty property that is grossly misrepresented online. From the moment we arrived, it was clear something was off. The hotel grounds are neglected and in disrepair, with visible wear, broken features, and a general sense of abandonment. Inside, the condition of the suite was unacceptable — dirty, poorly maintained, and certainly not “presidential” by any stretch. Despite raising our concerns with hotel management on Friday morning, our second day, nothing meaningful was done. The hot tub jets didn’t work, neither did the bath, the welcome amenity was embarrassingly poor and MOULDY, and the bathroom amenities had been downgraded with no notice — not to mention still being advertised differently online. The bed was so uncomfortable me and my Fiancé slept on the sofa for 7 nights. The food and beverage offering was so bad that we couldn’t bring ourselves to eat a single meal there. We ate every meal off-site — not exactly what you hope for in a supposed luxury hotel. Staff were indifferent and unhelpful throughout, lacking any genuine interest in guest experience. The hotel is not fit to host guests in its current state. It should not be open, let alone charging premium rates while failing to deliver even basic cleanliness or service. The response from management was inadequate — a 20% discount and waiver of extras does nothing to make up for the misleading advertising and poor experience. We considered leaving but struggled to find alternative accommodation at short notice. That’s the only reason we stayed on. To anyone considering a stay here: avoid this hotel at all costs. It is not as advertised, the facilities are broken, the service is substandard, and the management’s handling of complaints is deeply disappointing. Absolutely one of the worst hotel experiences we’ve ever had.

We had a really great junior suite with a huge balcony overlooking the swimming pool, which was great! The location is fine, right on a beach and a 15-minute walk to Puerto Banus but there didn’t seem to be a lot going on in the immediate vicinity. Various parts of the hotel are closed, almost all of the restaurants being the most notable, and have been for a while by the look of them. This was probably the one down-side but to be fair we knew this in advance and the price was apparently discounted by 20% to reflect this. They could do with maintaining those areas a bit more as they detract from the look and feel of the place. Breakfast, lunch and dinner are available in an open-air restaurant by the pool and the food was very, very tasty. There is plenty of on-street (free) parking close to the hotel.

This hotel feels like it must have been a fabulous luxury 5star hotel for many years but that more recently, whilst keeping many of the fab room features, feel it’s now perhaps being operated at a more affordable standard ( great value) but luxurious still in many ways: -beds, views, breakfasts, towels, balconies - all gorgeous. Great staff, clean, location superb (wonderful private beach, safe brief walk to Puerto Banus). It feels established, quiet, traditional (though they’re not small), Spanish-speaking (though also perfect English)) and helpful and has lovely cool marble everywhere & grand foyer. Only suggestion id to have the pool heated please. NB We had a mini kitchen with our room! Thank you Hotel Guadalpins 👍

Hotel getting a little tired! Disappointing dispute with the land owner hence half the hotel closed, all the downstairs and beach front areas closed! Service throughout from all the staff immaculate, can’t thank them enough for there care and attention!

We have been coming to this hotel for many years now. The staff are very helpful, but particularly Garcia who is very helpful and efficient. The closures of some parts of the hotel did not affect our stay as the location is right on the beach and a short walk to some great restaurants. We stayed in a junior suite on the 4th floor which was lovely.