Kimpton Los Monteros Marbella

The hotel was fabulous, modern, contemporary and a great atmosphere, the staff were so friendly, especially Carlos who made us feel so welcome on arrival. The hotel was immaculate and one of the cleanest bedrooms I have ever stayed in. It was great to be able to get the buggy down to the beach, although it's only a 7 minute walk and being able to use the hotels beach towels was a bonus as we had travelled with only hand luggage. A little way out of town but surprisingly easy to access central Marbella by bus for a couple of euros! We were planning on getting taxis but the buses were great. The food was good (we were bed and breakfast only, but the breakfast was varied and plentiful). We ate in the bar one evening and the roof terrace another. The atmosphere on the roof terrace has a great vibe and the Mexican tapas good although you do need a few dishes to fill you if it's your main meal. Would highly recommend.

Fantastic stay! Cool ambiance and decor, friendly staff, amazing location (calm but just a short car ride from more action or golf). Rooms were spacious, great amenities and facilities.

Very good service. I recommend it a lot. It will definitely not be my last time here. Special thanks to Alfonso.

Unfortunately, our experience was far below what we expected. We had previously visited Kimpton Mallorca and this hotel failed to meet those standards on every aspect. What should have been a relaxing stay was affected by a number of safety, maintenance, service and value-for-money issues. Safety & maintenance There were several issues that should really be addressed. The bed end presented a genuine trip/injury hazard and I actually cut my leg on it. In the bathroom, there was a broken mirror and toilet-roll holder and the water temperature was inconsistent. When we wanted to use the golf buggy it was being charged. The table tennis table was broken when we wanted to use it (I fixed it myself). The pool was also being tested on two separate occasions during the daytime, which disrupted guests’ use of it. Pool & atmosphere A recurring problem was the shortage of pool towels. There were frequently not enough available later in the day. The sunbed policy was inconsistent, our towels were removed after around 20 minutes, while someone nearby had been away for two hours and their towel and sunbed remained. There were also too many sunbeds packed into the available space, and the umbrellas were difficult to move or adjust. The music volume was far too loud around the pool and detracted from what should have been a relaxing environment. Room & bathroom The bathroom design and maintenance were disappointing. The bath was too narrow, the toiletries were fixed to the wall above head height when using the bath so it was physically impossible to reach them. There was very limited storage in the room: no drawers or shelves. Food, drink & service Service was inconsistent at breakfast, largely dependent on the time and the location you were seated. I often had to get my own coffee. In one occasion, I had to chase twice and was told there was a long list of orders to get through. When it finally arrived, I was presented with the wrong drink! We also couldn’t get a drink of water in reception. My daughter just wanted a glass of water from the station (provided for newly arriving guests) but we were pointed towards the bar to pay for a drink. Non-breakfast food was of mixed quality and consistently over-priced. Activities & additional charges We were disappointed by the number of additional charges. The swimming pool, sauna, steam room, bikes and padel all carried extra costs. The free table tennis had no balls available. Overall Individually, some of these issues might seem minor, but collectively they had a significant impact on our stay. The overall environment simply wasn’t relaxing. Given the price, we expected a much higher standard and much better attention to detail. Unfortunately, we did not feel this was good value for money and, based on our experience, we would not recommend it.

Such a beautiful hotel, will definitely be back asap! Raùl, Carlos were great, along side all the staff!