The Ritz-Carlton, Marina del Rey

It’s like the Ritz Carlton forgot that this property is in their portfolio. I travel a lot for work and this Ritz is by far one of the worst hotels I have stayed in. The rooms are old and filthy, bathrooms are not adequately cleaned and the beds are in terrible shape. The mattress sinks as soon as you get into the bed and the bed skirt is ridden with stains. Sheets are left out in the hallway. There is a strong mold odor in the room that meets you as soon as you walk in. Do not stay here. Horrible waste of money.

We loved our stay here. The club level is great, the spa is perfect, the pool area is lively, the bikes are a good option, and everyone is super friendly. The location right next to the marina was very convenient. Venice Beach and Santa Monica are very close by bike or car.

This hotel levies an additional $40 nightly “Resort Fee” so the room rates they advertise are misleading I booked a one night stay on the Concierge Floor to have access to breakfast, lunch and evening meals, yet was charged the $40 extra fee which the hotel claims is to cover amenities such as use of their pickleball court, gym, as well as a $20 food and beverage credit. I already paid extra for the food and beverage in the Concierge Floor room up charge and was not going to use any hotel amenities during my 1-night stay. When I asked the check in associate to remove the $40 charge, she refused saying it was automatically charged on every hotel room irrespective of class of room booked. As a Gold Elite Bonvoy member, I am very disappointed and will not stay at this hotel again. Pricing should be fair and transparent. At the Ritz in Marina del Rey, it is neither.

I left my AirPods in my room they have emotional significance as were presents from my grandkids My phone shows they are still at the hotel I never took them out of my room I sent them multiple e mails and also rang them up but no one has bothered to reply to my mail I had the best expectation from them feel sad at their response

My husband and I have stayed at the Ritz-Carlton, Marina del Rey at least six times, but after our most recent visit, we won’t be returning. We stayed for two nights—one night booked with points and the other using an Amex free night certificate. As Titanium members, we contacted the hotel ahead of time to link the reservations and requested a quiet, high-floor room that wasn’t adjoining. This wasn’t a random ask—on a previous stay at this same property, we were placed in an adjoining room and kept awake all night by a crying baby. It completely ruined our sleep, so we tried to avoid a repeat of that experience. At check-in, we found out they now charge a $40 per night “resort fee,” which includes credits you can use on things like dining or pickleball. But during our stay, pickleball wasn’t even available. Combined with the $100 Amex credit, it felt like we were being funneled into eating on property, rather than enjoying LA’s amazing food scene. The restaurant, Cast and Plow, is fine—but the prices are steep, and being forced to dine there to “use up” credits made the whole experience feel restrictive and frustrating. When we checked out and were already en route to the airport, we realized one of our resort fee credits hadn’t been applied. I contacted the hotel and got no response for days. Eventually, someone named Steven from Finance replied—but he kept sending the same generic message, showing zero interest in resolving the issue or acknowledging our loyalty as Titanium members. We had to dispute the charge with Amex just to get it corrected. Was it just $40? Sure. But it was the principle. We were charged for a fee we didn’t get the full value of, and the lack of care or accountability from the hotel made it worse. Other issues during our stay included: A leaky sink in the bathroom Missing robes in the room Our room was never cleaned After we called about it, housekeeping came up three separate times—right when we were trying to shower—even though we asked them to wait We’ve had better experiences at mid-tier hotels. For a Ritz-Carlton, this stay missed the mark in too many ways. There are plenty of excellent hotels in LA, and we’ll be taking our business elsewhere from now on.