The Ritz-Carlton, Marina del Rey

The Ritz Marina Del Rey holds so much magic and a special place in my heart. Not because of the beautiful setting and views, but because of the people that work there. Jessica Lange is extraordinary as a leader to her team and as a kind hearted thoughtful individual. She’s also extremely proficient at making things happen and makes it look easy. And then goes above and beyond to a level I’ve never experienced. During the height of the pandemic Jessica and her team seamlessly and gracefully and graciously worked with us 8 days before our wedding to switch venues to be at the Ritz due to unforeseen circumstances at our previous venue. I can’t describe how wonderful she was during that whole process. And then fast forward 4 years to our babymoon she somehow made our stay at the ritz even more magical than our wedding. She and her team spoiled us with love and the most thoughtful touches to make us feel like royalty. On top of that every staff member we encountered acknowledged us by name and congratulated us throughout our stay wherever we went throughout the property. Highly recommend the Ritz Marina Del Rey and working with Jessica and her team!! Thank you!!!

John E's lack of customer service lets the brand down. Bedrooms (which need refitting) smell of smoke. The rooms are dirty, towels seem to have been folded and left in the room from previous guest - make up on the towels. Gross Worst Ritz-Carlton I've stayed at. I wouldn't recommend

We just left this wonderful hotel after 7 days. It was so wonderful. Obviously the location is beautiful in the Marina, and the hotel is classy and gorgeous with it’s signature style. We had a room with access to the club lounge and Zsuzie, Adam, Alondra, Maria and Estephanie treated us so kindly and we’re so hospitable - like they were inviting us into their homes. We met many wonderful people in the club lounge and chatted with them, because the ambience was so quaint and cosy. Throughout the day they served snacks and light meals. It was delicious!! But what made the stay perfect was the people. Only minus was the internet in the club lounge. We don’t have an American internet plan, so working WiFi is something we really appreciate. The housekeeping team taking care of our room were so nice, and made us feel at home everyday walking into our beautifully made room. They were amazing! And we really appreciated the smiling chit-chat everyday. Lush bathrobes and towels. The reception. The two ladies checking us in were joyful and welcoming. Being greeted like that after a long days travel is so important. It sets the tone for the entire stay. A couple of days later, I saw them again and we chatted - later that night we came back to the room where cookies and the sweetest note was awaiting us. Super thoughtful of them and something we didn’t expect. Thank you!! Reception also helped us get pants altered and concierge helped us with a rental car. They were all so helpful and sweet. Leaving today we were sent off by such a kind man in reception. He checked us out and just sent us off feeling like we were friends of the house. Will we be back? ABSOLUTELY 🩷

This may say Ritz Carlton on the sign out front but it IS NOT Ritz Carlton on the inside. The property needs a make over in a big way. So many ways to describe it: Dingy Dirty Nasty Tired Worn Smelly(but not in a good Ritz Carlton way) The staff is very friendly, but it's hard to put lipstick on this pig. I hope the owners are reading this and that they will invest in a much needed upgrade. I can't believe Marriott has not deflaged this property.

This is a tired Ritz Carlton property. It "checks the boxes" for a Four Star property but is in serious need of a refresh. I feel sorry for the person who has to respond to all the negative reviews on here because many of them are correct; while some are over the top in the complains. Let's talk about what you're getting if you stay here: First, the property is dated. When you look at the baseboards, the corners of walls, etc., you can see they've been more than used and then covered over with paint. The carpets show small signs of wear in the corners. The outlets and fixtures are old. You also have the sings of "questionable" guests: the sign threatening you for smoking in the room and the sign telling you not to steal the toiletries from the bathroom. The beds are comfortable, the sheets are nice, the furniture is "up-end Marriott." The bathrooms are dated tub/shower combinations. The surfaces are nice, but things looked dated and cramped. The towels are plentiful and fresh. The valet staff upon check-in seemed lightly disheveled which matched the front desk staff. They were nice enough but very casual in a "welcome to the Holiday Inn Express" kind of way. The exercise area has what you need but the flooring looks dated and the wood around the windows shows clear signs of aging. Of course some of the equipment was broken. The pool looked nice with relatively basic chairs, etc. There are pickleball courts if that's your thing. The restaurant was a highlight. I was a bit skeptical when I saw it but the food was quite good and our waitress was quite friendly. That said, you wouldn't not confuse the experience for the Four Seasons, the Peninsula, the Waldorf Astoria or The Beverly Hills Hotel. My suspicion is that this hotel will lose the Ritz Carlton flag fairly soon. I just don't think it lives up to the brand standards, and it's not the employees fault. It's a mix of facility and training. For the person who has to reply, here's a sample" "Thank you for your feedback and we wish we were able to meet your expectations during the trip. We have shared your feedback with out team and look forward to welcoming you back in the future. We are glad you enjoyed our restaurant and hope you are able to experience our hospitality again."