The Ritz-Carlton, Marina del Rey

The best part of this hotel was the staff and the location. If you were teleported directly into the rooms however, you wouldn't be able to distinguish this from many of Marriott's other brands. It was clean, comfortable and quiet but there's nothing remarkable about the accomodations. The food price is laughable and the quality doesn't justify it. The breakfast potatoes were almost certainly frozen tator tots. Lunch at Cast & Plow was fine but did not justify paying the same prices that we paid for food in the Maldives. Every person we encountered was service oriented and very friendly.

The worst valet parking experience I’ve ever had at this location. Extremely disappointing service. I will never book a stay at this hotel again.

After a late arrival at LAX, we decided to stay in Marina Del Rey. What a nice surprise. The bar downstairs was convenient and lively. Parts of the hotel show its age but it was clean and tastefully decorated. All staff members we had interactions with were professional and courteous. The next morning, we were entertained by the crew team practicing (some may not enjoy the coaching calls from the bullhorn speaker), the bird calls (noisy but fun to try to figure out the kinds of birds), and the sea lions who were also loud but I didn’t care. It sounds like I am complaining about the noise but I am not. I really did enjoy it all. I wish I had been able to stay another night or two to walk around and look for the birds and sea lions.

The Ritz Marina Del Rey holds so much magic and a special place in my heart. Not because of the beautiful setting and views, but because of the people that work there. Jessica Lange is extraordinary as a leader to her team and as a kind hearted thoughtful individual. She’s also extremely proficient at making things happen and makes it look easy. And then goes above and beyond to a level I’ve never experienced. During the height of the pandemic Jessica and her team seamlessly and gracefully and graciously worked with us 8 days before our wedding to switch venues to be at the Ritz due to unforeseen circumstances at our previous venue. I can’t describe how wonderful she was during that whole process. And then fast forward 4 years to our babymoon she somehow made our stay at the ritz even more magical than our wedding. She and her team spoiled us with love and the most thoughtful touches to make us feel like royalty. On top of that every staff member we encountered acknowledged us by name and congratulated us throughout our stay wherever we went throughout the property. Highly recommend the Ritz Marina Del Rey and working with Jessica and her team!! Thank you!!!

John E's lack of customer service lets the brand down. Bedrooms (which need refitting) smell of smoke. The rooms are dirty, towels seem to have been folded and left in the room from previous guest - make up on the towels. Gross Worst Ritz-Carlton I've stayed at. I wouldn't recommend