The Ritz-Carlton, Marina del Rey

We had a wonderful stay! The morning coffee service was such a treat, and truly made each day special. Jocelyn is absolutely delightful—she started every morning with a sweet attitude and a bright smile that set the tone for the day. Her warmth and hospitality made our experience even more memorable.

Wonderful hotel and exceptional staff, even more so in the club lounge. After a long drive we arrived just as the club lounge was closing its evening service. No problem - arranged plates of food and drinks (brilliant Margarita "Del Rey"). This brilliant service over the few days we had made our stay so much more enjoyable. Thank you. Room was spacious, clean and well appointed as one would expect of a Ritz Carlton. The only downside was the large group of drunken women that took over the outdoor spa on the afternoon we were there. They had brought their own bottles of champagne and snacks. They went out of their way to make it a very uncomfortable experience for others. I know people complained to the staff but nothing was done about it.

Outdated Ritz Carlton We booked this hotel because we were looking for a wonderful weekend! When you pay this much money, you expect the attention to details! The rooms are outdated, the bathtub has cracks, no loaf in the bathroom! The rooms have this old discussing carpet! When u sit at the bar, u see the dust on the glass! Disappointment!

For the cost and brand name, this was a disappointing stay. Service personnel from front desk and bellman station were the highlight, with responsiveness and service provided. The property was older and rooms were small and not furnished in a fashion any better than Hampton Inns we have stayed at. Actually, many Hamptons or Garden Inns are nicer! We did not see the value for the cost. The outside restaurant seating with fire pits at night were nice, but everything was overpriced, even for California.

Los Angeles has many good hotels, and we have stayed at quite a few of them. But the Ritz Carlton Marina del Ray is outstanding. We arrived exhausted and out of sorts, and soon we were relaxed and enjoying life again. Check in was more than pleasant, the lounge staff are lovely (OK, I’m British), the public areas are attractive with top-quality artworks, the outlook on the Marina is beautiful. The rooms are spacious and well-designed. What makes this hotel such a great choice? It all depends on the management. General managers of luxury hotels are highly competent, because they have to be, but Nick Dumbell takes it to a higher level. He is charismatic. Anyone smart enough to stay here will feel the difference.