Four Seasons Resort Marrakech

Classic Four Season experience, nothing short. Excellent and quick check in by friendly and helpful staff, good hotel orientation and very spacious, well lit and well appointed room with a nice balcony overlooking pool and gardens. The restaurants were good experiences and the food, while not super special, was very well prepared. No complaints, would go back in a flash.

Exceptional experience all round and meets the exacting standards one would expect of the brand. The staff often exceed expectations. Some examples: my daughters couldn't reach the bathroom sinks so they upturned the (empty) bin to stand on. After returning to our room later that day, a child's step had been placed in the bathroom without us having said a word. On another occasion, a meal was too salty so we mentioned this to our waiter. Both the waiter and maitre'd apologised profusely, removed the item from our bill and offered a replacement dish on the house. We often share a starter or main course. Without us even asking, the restaurants split the food onto two plates, even with a burger! The food on the whole is delicious. The swimming pools are incredibly inviting and the staff are extremely polite and offer a very high standard of service. You never have to ask for anything twice. The negatives? (and these are relatively minor): The cocktails appear to be pretty weak and small in volume for the prices charged. The cost of MAD 250 to book a tennis course seems a bit off. We brought all our own rackets and balls so feel this is a bit much. If the hotel want to dissuade guests from booking courts and not showing up, they could add a charge in those instances. Water and nibbles are provided during playing which a great touch but one would feel more included to tip for that service if there wasn't a charge to use the resort's courts. Just a thought. Apart from those two items, it is an absolute pleasure to be here and we would have no qualms in coming back.

In April 2025, we booked a trip with our travel agent, who used the tour group A&K, to book a 3-night stay at the Four Seasons at Marrakech, Morocco. We booked an upgraded villa with a 'private' splash pool that was $1900 per night. Upon arrival, we found the private splash pool to be anything but! Some of the vegetation that was previously there had been removed, making it not private at all. We complained to the on-site team leader, who agreed with us. The removal of vegetation made our splash pool completely visible; we could be seen by all the golf carts and staff, as there was a travel road right beside the pool. It made us not want to use the slash pool and did not justify the $1900 per night rate. The front desk didn't seem to care. Our travel agent called the Four Seasons, which refused to refund or give any remedy to the situation. We have stayed at other Four Seasons properties in the past and have not had any issues. But after this experience, we won't be staying again and strongly advise anyone looking to book the villa with a "private" splash pool to reconsider. Thankfully, the tour company fully agreed with us and issued a $3000 credit back to us. Not a good experience at this Marrakech Four Seasons resort.

The waiter abdelwahd truly made our dining experience unforgettable at the italian restaurant . His attentiveness, genuine warmth, and ability to anticipate our needs were remarkable. He was knowledgeable about the menu, offered helpful recommendations especially on the local wines and went above and beyond to accommodate our requests. His friendly demeanor and efficient service created a relaxed and enjoyable atmosphere and leaving a lasting positive impression on our evening.

We stayed here in July (2 rooms) as we were traveling with our adult children. Our room was upgraded to a lovely 1 bedroom suite that was tied to our credit card program. We had a very nice patio as well. Our daughter’s room was right next door. The good: We were celebrating a bday while there & they acknowledged it with a dessert. The resort was beautiful. We went to the rooftop bar a few times which was lovely. Our breakfast was included in our room rate. It was a nice spread but I wouldn’t pay $75 USD for it. We ate out most nights so cannot speak to their dinners but we found their lunch at the pool to be reasonably priced & very good. Large portions. Turndown service at night was beautiful with the lanterns. Location - walkable to many restaurants & shops where we ate dinner most nights. The not so good: Our room (as well as our daughters) was VERY warm at night. We mentioned this after nights 1 & 2. It took the 3rd night for my husband to be a bit more forceful & only then were the rooms looked into. Guess what - it was cool after that. There are 2 pools - a family & a quiet / adults only. Being 5 adults we wanted to be in the adult pool; however, it was under maintenance & was closed the week were there. This is a great opportunity for the Four Seasons to disclose this info AHEAD of time. They missed the mark with lack of communication. While the family pool was fine, it was noisier than we would have liked. Speaking of construction, our room overlooked the quiet pool so lots of drilling noise throughout the day. Overall, it’s a gorgeous resort & we were on vacation so we just went with the flow but definitely some areas of opportunity with this Four Seasons.