Hotel & Ryads Barriere Le Naoura Marrakech

I have recently stayed at this hotel in Marrekech so I will start with the slight negatives before moving onto the positives. On the first night I arrived because the clocks were going to change and I had a couple of appointments the next day I did request a wake up call in addition to my own alarm just as a backup and that wake up call never came. Fortunately my alarm did work because I had some calls on that day. The breakfast choice was mostly limited. I didn't find it a particular varied menu however they did do bacon and sausages over the weekend. I ate dinner at the hotel on 2 occasions and I enjoyed one of the meals but the other one less so but that is really down to personal choice. Also for the supper for what you get I found that the hotel prices were quite high however there are some restaurants nearby that offer a variety of menus including Moroccan, International, Asian etc and they are very reasonably priced. Now I am gonna move on to the positives - the room sizes are good, bed is comfortable with a good sized balcony. The swimming pool is really large compared to other hotels and it was never particularly busy the whole time I was there with sufficient sun beds. I visited the spa and had one of the best massages I have had in a long time by Khadija. I have to say I was very impressed by how friendly and helpful all the staff were. Specifically Reda at the pool was very helpful and proactive. Fatima from Housekeeping was very friendly and one of the waiters called our Ameada was really good and remembered my preferences greeting me with a smile and bringing them to the table each day. Overall I would be happy to stay at this hotel again

Absolutely smashing hotel, the hotel itself was high class and spotless. Our room was superior and really good size. Food terrific and last but not least the staff were so professional and friendly, nothing was too much trouble for them. Special mention to restaurant staff and Nadia on reception, all a credit to the hotel! Here is another important point, their after your holiday service is just as good, a small problem I had was immediately resolved, well done to everyone.

Spot on location Lovely atmosphere Beautiful rooms all facing the pool Great value for money Exceptional staff Rooms cleaned twice a day Breakfast could not fault excellent variety

Pros: Bedroom- we had a superior double room which was very spacious. Comfortable king size bed, shower room and another bathroom with a bath, both with sinks so we got to have 1 sink each! Separate toilet, storage/walk-in wardrobe, comfortable chairs to sit on and relax rather than sitting on the bed, outdoor seating area with comfortable chairs and a curtain for privacy if wanted. Bathrobes and slippers are in the room, which is always a welcome touch. Breakfast- the breakfast was ok, although I found it to be a bit limited in terms of options but I was able to have freshly made omelettes, fruits and pastries, which I stuck to each day. It would have been nice to have some sausages (non pork of course!) and beans, but like I said, I was still able to eat comfortably each day. Pool area- I only used the outdoor pool area once and there were plenty of nice sun loungers available and friendly staff handing out towels. The pool is heated, although I didn’t go inside it so I can’t comment on how it was. Staff- I found the staff I engaged with to be very friendly and welcoming. Location- it was very conveniently located to walk to places such as the square (approx 15min), Menara mall (approx 30min) and plenty of places to explore to eat. Cons: Lobby- the hotel lobby is currently being renovated so there is a temporary lobby, which is very small, although nicely decorated. It would have been nice to have the full lobby experience. Because of the lobby renovations, the breakfast area is also affected and there is a smaller breakfast area available spread over 2 rooms. Again, it would have been nice to have the full breakfast area experience. There is a stocked mini bar in the room but you have to pay for it, and it’s quite expensive! I’ve stayed in other 5 star hotels where the mini bar is included in the room fee. We ended up removing all the things from the fridge and using it for our own items. Our room was quite close the pool and bar area and I found it quite noisy at certain times of the night and early morning. I asked if we could change rooms to a quieter location but we were told the hotel was fully booked. I ended up playing calming sleep noises from my speaker at bedtime and this helped drown out the unwanted noises. It would be nice if the reception had smaller notes available since we are only given larger notes at the airport. We asked reception for smaller notes but they didn’t have any. All in all, we enjoyed our stay here and were very happy with our room (minus the noise!). If we were to stay here again then it would be once the renovations are completed so we can get the full experience instead of the limited one (in certain areas) that we had.

Sewer smell in toilet. The hotel tried to eclipse the smell with a horrible chemical spray which made it worse. They suggested I open the door which I did but it is loud and cold.. I asked them to move my room but they won't. Also you need to pay for drinking water at 7 dollars per bottle.