Hotel Palais Ronsard Relais & Chateaux

The location of Palais Ronsard is about 30 min from the Medina of Marrakech (old center) The place has a very calm atmosphere, and the gardens are magnificent. The rooms are nicely decorated with a lot of authentic furniture and details The value for what you get is somehow high priced The cleanliness of the rooms is ok, but not the high windows. We made a complaint but the guys had no proper materials to clean properly! The managment should have specific people only for window cleaning. Ours were so dirty we missed light in the room. There is absolutely no noise disturbance in this hotel. In our room, close to the pool , we hardly heared the soft music aroung the pool. The pool was well heated although we had low temperatures and rains. The service is truly excellent. The restaurant offers different menus. International and local cuisine. The taxis of the hotel to and from golf courses, other restaurants and more was very efficient.

Everything you could ask for in a hotel - excellent service - really first class, nothing was too much and one slight issue with a late room cleaning was sorted out straight away. What this hotel lacks in the grandeur of some of the larger 'palace hotels' like the Oberoi or Mandarin etc.. it more than offsets with intimacy, class, attention to detail and the feeling that you (and a few others) have the run of your own Villa. Rooms, food, wifi, pool, gym etc.. all excellent. The only quibble I would have was the spa/massage experience was not what it could be (massage fine, but the overall 'experience' from entry to exit is much better at other spas I have been to). However, I would definitely recommend and return

We booked the restaurant : food was just poor : we asked for Linguine alla sorrentina : what we got had no tzste, I had twe leaves of basil in the sauce and a burrata instead of Scalorza affumicato. We both turned the plate back but our dishes were charged. When arriving we were also informed that the card of the restaurant was exceptionally replaced by the card of the pool ( ? ) If this is Relais et Chateaux , I,d rather cook myself …

A wonderful break away. The Palais Ronsard is a jewel, the perfect hotel for a short break away if you are looking for a peaceful and relaxing environment. The decor of the hotel is incredible, pure beauty. Our junior suite had a wonderful terrace too. We had sunshine which helped. And the service was perfect too. Our waiter Anas in particular was very attentive and thoughtful. We really enjoyed our holiday there!

-Stunning place with great atmosphere. -The style and decor is grand and with a lot of taste. -Lots of places all around the place indoor our outdoor to sit, lounge and relax. -The pool space is amazing, beautiful and peaceful. -The fact that there are only 26 rooms makes it really enjoyable as it is not crowded during breakfast / by the pool. -It's very quiet (no children policy). -The place is safe (closed with a gate and a wall all around). -The buffet brunch in the garden, while we did not experienced it, seemed magical. the smells and setting was amazing. -Very comfy beds. -The little roof top overlooking the pool is great to watch sunset with the mountains background. -Staff can be either very welcoming and super nice or cold and almost unfriendly. -It's a good 30 minutes by taxi or private chauffeur to get to the center of the city (25€ / journey), there is absolutely nothing to do around the hotel as it is mainly fields. -Items forgotten during breakfast (took two breakfasts, happened twice). -Two much eggs on the breakfast menu which is either continental or marrocan style. It is very copious, a buffet would be better and would probably generate less waste. -We experienced quite a slow waitering while other guests were served almost immediatly. -A bit disapointed by the private chauffeur (provided by the hotel) we used every time we wanted to go in the city and back whom was kind of rude when dropping us off at the airport the last day. -Spa was a bit disappointing (got the Palais Ronsard massage). Greatest disapointment : We travel every year for my birthday in beautiful hotels around the world and this is the first time we experienced a total disregard for it while it was mentioned at the reservation and while we dined at the hotel restaurant on that day to celebrate it. If you are travelling to celebrate something, make sure to know that beforehand as there will be no small attentions for the day to make it extra special.