Hotel Palais Ronsard Relais & Chateaux

This is the most beautiful small hotel. The Chateaux is incredible and the rooms are huge, luxurious and furnished in typical Moroccan style. The atmosphere almost feels like it takes you into the 1930's. The way the wait staff are dressed the relaxed and the beautiful gardens and there is a lovely pool area. In all honesty I was not a huge fan of Marrakech which was busy, dusty and too full on for us, but loved this hotel. It was a different world. The hotel also took care of a couple of issues that arose (not of the hotels doing), and the staff were extremely good in helping us out. I would thoroughly recommend.

Palais Ronsard is beautiful and peaceful, with a fabulous pool and lovely, spacious rooms. We appreciated the serene private garden of our ground-floor Chambre Prestige. The décor is charming, and service was adequate overall. Still, it wasn’t a perfect fit for us. The front desk is limited to one person, so help with restaurant reservations or logistics was minimal. Guest smoking by the pool was extensive—making sitting there unbearable at times. The pillows were unusually flat. And despite the website stating no children under 12 allowed, there were many. They were generally well-behaved (to be fair), but the policy should be updated. The pool menu felt too business-formal for a casual vacation lunch. The Palmeraie location also has drawbacks—no taxis or Ubers serve the area, so you’re dependent on a €25-each-way car service, and nothing nearby is walkable or easily reservable or accessible. We found the hotel had many appealing features and offered relatively good value, but for us, the combination of small frustrations and the lack of genuine warmth or hospitality from staff make us hesitant to return. .

The hotel itself is undeniably beautiful. Unfortunately, the service and management fall far below the standards expected from a property affiliated with Relais & Châteaux. We had planned to celebrate my girlfriend’s birthday and ordered a birthday cake in advance. We have received written confirmation from the hotel regarding the cake delivery. Upon arrival, we ordered a bottle of champagne to enjoy in our room together with the cake. The cake, however, never arrived. After mentioning it twice at the front desk, a small pastry shop cake was finally delivered—at midnight. It was a meaningful occasion, and the lack of attention was deeply disappointing. The next day, at the pool, we ordered two beers. Instead of placing them in the ice bucket on our table, the waiter left them out in the sun, and they were already warm by the time we touched them. A small detail? Perhaps. But it was indicative of the careless, lazy service that persisted throughout our stay. The worst part: For lunch we have order Gnocchi and Linguine alle Vongole. Not only the service has forgotten about my Gnocchi in the first place, my girlfriend became violently ill after the Linguine within two hours. Her condition was so severe that a medical professional had to be called to our room. Management showed zero concern—no follow-up, no inquiry, no empathy. It was disturbing. When we checked out, the Linguine alle Vongole was still on our bill. It took a lengthy discussion at the front desk before someone finally contacted the management—who refused to speak with us directly. Only after further back and forth was the meal removed. The cost of medical assistance, however, remained entirely ours to bear. To make matters worse, they offered implausible excuses for the illness, including the suggestion that she may have swallowed pool water. This kind of behaviour is absolutely unacceptable, especially from a hotel under the Relais & Châteaux banner. I fully agree with other reviewers who have pointed out the poor quality of the management. Their complete lack of professionalism, accountability, and guest care does not reflect the standards one expects at this level of hospitality. We will not return, and we do not recommend this hotel to anyone expecting even the basics of care, service, or responsibility.

We stayed at this stunning hotel for two amazing nights. We were in the Villa with our own pool which was a perfect chill out. We only left the room to be fed. The food is absolutely delicous....do try the 30 hour cooked lamb! Khalil is an asset to the hotel. His welcoming, warm smile I will miss. If you need to have a little reset then this is the hotel for you!

The property and staff were fine. Location around 25mins from Marrakech, this hotel is certainly a place to relax. However, the cost of any drink, be it water, wine or beer is astronomical. Hence, very few, if any people had a drink poolside. 140 mad €13.30 for a local beer is ridiculous. The staff working at the bar were standing doing nothing most of the time.