Hotel Palais Ronsard Relais & Chateaux

The hotel itself is undeniably beautiful. Unfortunately, the service and management fall far below the standards expected from a property affiliated with Relais & Châteaux. We had planned to celebrate my girlfriend’s birthday and ordered a birthday cake in advance. We have received written confirmation from the hotel regarding the cake delivery. Upon arrival, we ordered a bottle of champagne to enjoy in our room together with the cake. The cake, however, never arrived. After mentioning it twice at the front desk, a small pastry shop cake was finally delivered—at midnight. It was a meaningful occasion, and the lack of attention was deeply disappointing. The next day, at the pool, we ordered two beers. Instead of placing them in the ice bucket on our table, the waiter left them out in the sun, and they were already warm by the time we touched them. A small detail? Perhaps. But it was indicative of the careless, lazy service that persisted throughout our stay. The worst part: For lunch we have order Gnocchi and Linguine alle Vongole. Not only the service has forgotten about my Gnocchi in the first place, my girlfriend became violently ill after the Linguine within two hours. Her condition was so severe that a medical professional had to be called to our room. Management showed zero concern—no follow-up, no inquiry, no empathy. It was disturbing. When we checked out, the Linguine alle Vongole was still on our bill. It took a lengthy discussion at the front desk before someone finally contacted the management—who refused to speak with us directly. Only after further back and forth was the meal removed. The cost of medical assistance, however, remained entirely ours to bear. To make matters worse, they offered implausible excuses for the illness, including the suggestion that she may have swallowed pool water. This kind of behaviour is absolutely unacceptable, especially from a hotel under the Relais & Châteaux banner. I fully agree with other reviewers who have pointed out the poor quality of the management. Their complete lack of professionalism, accountability, and guest care does not reflect the standards one expects at this level of hospitality. We will not return, and we do not recommend this hotel to anyone expecting even the basics of care, service, or responsibility.

We stayed at this stunning hotel for two amazing nights. We were in the Villa with our own pool which was a perfect chill out. We only left the room to be fed. The food is absolutely delicous....do try the 30 hour cooked lamb! Khalil is an asset to the hotel. His welcoming, warm smile I will miss. If you need to have a little reset then this is the hotel for you!

The property and staff were fine. Location around 25mins from Marrakech, this hotel is certainly a place to relax. However, the cost of any drink, be it water, wine or beer is astronomical. Hence, very few, if any people had a drink poolside. 140 mad €13.30 for a local beer is ridiculous. The staff working at the bar were standing doing nothing most of the time.

We had the great joy of celebrating a special anniversary at Palais Ronsard from January 16–18, 2025 — and we can truly say we have never encountered a more beautiful or fairytale-like place! The hotel is pure magic — elegant, serene, and absolutely unforgettable. A very special thank you to Chaima Oumama, whose attention to detail and genuine care for every single guest need made us feel truly seen and valued. Even when a misunderstanding occurred on our part, the hotel staff handled the situation with the utmost professionalism, empathy, and a client-first attitude that left a deep impression on us. Thank you, dear Palais Ronsard team, for your warm, friendly welcome and for creating memories that will stay with us forever. You made our celebration truly extraordinary!

A super hotel with very attentive personnel, whether it be by the pool, the restaurant, the reception or the Spa. I had a full facial treatment that lasted an hour with Souad and came out feeling fantastic. She was very professional. A very relaxing few days in between work missions. Well worth a visit whilst you are in Marrakech.