Kenzi Menara Palace

Pool Area & Activities: This was one of the best parts of the stay. The staff at the pool were fantastic – friendly and fun. Activities like aquagym, yoga, and darts added a nice touch to the day. Special thanks to Mehdi, who was especially welcoming and gave us great tips on what to see and do in the area

Good facilities. Amazing massage and hammam. Aziz Libourki was really helpful and catered my requests. He was responsive to emails prior to my visit. Down fall was the reception team as they did not coordinate well. They misinformed me about my tennis schedule and lost my deposit for my pool towel. Over all, it's a nice place to stay at but needs improvement on service.

What an amazing experience i had a wonderful staying at the hotel the stuff the food everything was super nice specially mouad and ilham they were such a good help

For what we paid it was okay definitely not a 5 star may of been at one time its all looking a bit tired now. We was upgraded on arrival to room 314 which was okay a bit musty so we had to put the rugs outside on the balcony. also the balcony smelled of sewage so couldn't really sit out there much also looked out over the air con units in the kitchen. Regarding the staff the pool and towel attendants were very pleasant as were the kitchen staff poolside bar staff and bar staff, the only people who let the team down were the reception staff they came across as surly and curt. the the pool is large with enough sunbeds for everyone however some people still liked to be up at the crack of dawn to reserve beds. The Buffett breakfast was always hot and plentiful. Overall if your looking for 5 star luxury your not getting it here but for a 4/4 star short get away this is a decent place.

I was very much looking forward to staying at this hotel which was very beautiful, unfortunately our stay was let down by the service from some of the staff. We booked a standard double room, and the staff upgraded us to a suite on arrival. Unfortunately, it had a very bad smell coming from the air conditioning so I complained at reception. The lady who was very nice said she would send someone to take a look. After an hour nothing happened, so again I complained at reception. The simply lit a candle to try and mask the smell. Spoke to reception again who gave us another room after waiting around for 45mins. The manager did apolgise and take us to the new room and ensured we were happy with it. The stay was very comfortable and this room was very nice with a beatiful view. The breakfast was very average, nothing special. The staff could not deal with the large number of people when it was very busy. The pool area was very nice, lots of sunbeds and cabanas. The cabanas sometimes had ants crawling around in them which was annoying. The biggest disappointment was the staff at the pool bar - simply no interest in you and very poor service. They are happy to let you stand there and not acknowledge you. The hotel is a 10 min drive from the medina, and the hotel does have a shuttle bus to take you to and from the hotel. However, it is only 4 times a day; the earliest time is 10am and the latest is 7pm. Therefore if you go out for dinner in the Medina, you have to get a taxi back. Overall the stay was okay, I would avoid this hotel if coming to Marrakesh as it is outdated and you should receive much better service if paying for a 5 star hotel. This is a 4 star hotel. I would not stay here again.