La Mamounia

Four glorious days at La Mamounia is not enough. My wife and I relished every moment in this hotel. We frequented the Bar Majorelle, the pool/buffet and Asiatoque restaurant. Staff are extremely accommodating and helpful and the grounds are magnificent.

We tried to enter the hotel in order to have a coffee and explore what we have heard to be a very beautiful hotel. We also wanted to see a room as we would like to book for Autumn. However we were treated in a humiliating manner at the entrance. The person who was at the entrance denied us the entry as he said that my son was not wearing trousers but short pants. Please note it was 3:00pm in the afternoon with 33 degrees! And at the same time we saw another man coming out with shorts! When we asked, he said that the man is a guest ! So the guests can wear whatever they want but the visitors not. We have never been treated so badly and with such a discriminatory manner. Of course we will never visit again.

La Mamounia is undeniably one of Marrakech’s most iconic and prestigious locations, and it absolutely lives up to its reputation in terms of setting and atmosphere. The property is vast, with unbelievably beautiful, lush green gardens that feel like a hidden sanctuary in the middle of the bustling city. Walking through these gardens is a true pleasure — surrounded only by greenery, birds, and the occasional quiet conversation from guests enjoying the terraces. It’s peaceful, elegant, and impeccably maintained. We visited just to experience the property, as it’s such a famous spot, and though we didn’t stay at the hotel or have time for a proper meal, we stopped at La Menzéh for drinks and some Pierre Hermé sweets. The setting there is just as lovely — calm and relaxing, with nature all around. Even though it was quite busy both inside and outside, the gardens still felt serene and were, without question, the highlight of our visit. Unfortunately, the service didn’t quite match the beauty of the surroundings. The experience began with a somewhat unpleasant welcome at the entrance — a guy questioned us rather bluntly about why we wanted to enter, which felt uninviting, especially for a place of this caliber. Inside, things were also a bit chaotic. It was crowded and confusing to navigate, and when we tried to ask for a recommendation for a quick tea, coffee, and sweet bite, the first staff member seemed uncertain and not particularly helpful. Eventually, someone else assisted us, and we made our way to La Menzéh. There, service was quite slow and inattentive. We waited quite a while before anyone came over, and at one point, I was tempted to stand up and find a menu myself. Purchasing sweets from the counter inside was also a sluggish. It’s a shame, because with a place as legendary as La Mamounia, you naturally expect a seamless, gracious experience at every touchpoint. That being said — the gardens and atmosphere alone make it worth a visit. It’s a stunning place to escape the busy streets of Marrakech for a while. Next time, we’d love to try one of the restaurants, hoping for a better overall experience

Thank you Khawla for your great and lovely help. You made everything so easy and smooth today really appreciated your kindness and your help thank you so much khawla. I really appreciate every moment and your help also thank you for everything.

A beautiful, safe, luxury hotel located about as close to the Medina (old city) as possible. Easy walk to all of Marrakech's highlights - but you can get a car, taxi, horse-drawn carriage, etc., if you want. The rooms are large; but they are old - old lighting fixtures, old bathrooms, old furniture. the rooms are very clean, trying to be elegant, but they come across as old. The service (housekeeping, concierge, restaurant service) is not up to par. It felt like there were too few people working in the hotel and as a result the service is always slow and late. The workers are friendly, but this hotel is not a cheap date, so you would expect (I expected) better service.