La Mamounia

Huge disappointment regarding our recent stay there. Having booked six rooms months in advance, we were shocked by the significant decline in service and management. Our experience was unacceptable from the start. Check-in took over 40 minutes, and we had to retrieve our own "welcome drinks" after waiting 30 minutes. Furthermore, despite our early booking, our group was initially placed in small rooms with no views, and management failed to follow up on any of the recommendations or arrangements requested months ago. The administrative handling was equally poor. We were incorrectly told our rooms had not been paid for, despite payment being settled three months prior. To make matters worse, the staff member later denied making the statement. Additionally, while we had reserved six rooms, the hotel only had record of four, and several of our friends had their reservations cancelled without notice. Finally, the dining experience was a significant disappointment for the price. The Moroccan cuisine was poor enough to be returned, the Italian restaurant lacked any flavor, and the pool buffet at 110 Euros per person was unreasonable. This hotel is a shadow of its former self. I hope you take this feedback seriously to prevent other guests from having a similar experience. We stayed in dozen of 5 stars hotels, this was by faer the worst one of all.

Beautiful location very poor service extremely poor quality for price o would not recommend except for the interior design and for the heritage

Beautiful hotel set on huge grounds. Staff is attentive and rooms are very nice. Yes, it’s expensive, but an impressively renovated property that competes on international standards. Our original room was too noisy for me and we upgraded to a pool side room, which was worth doing. The hotel staff does a reasonable job of giving preference to guests vs the many non-guests who want to visit the luxe property with many places for photo ops, but seems to trigger many of the negative comments.

The Security staff at the gate were racist and told me that they had a dress code- no shorts. I zipped on my extensions to the shorts and went in. On our walk through the gardens we saw several guest in shorts, so we enquired if they were staying at the Hotel to which they answered no. To our question if they had any problem at the gate for dress code to which they answered, no again. Even after taking it up with Client services who wanted to disprove what I said, when we went to the gate in front of him they allowed three guest with shorts through security and they were not staying at the Hotel. So in conclusion the Hotel has a Racist staff in their Security.

Wow. The rooms were amazing and the food was divine. stunning grounds and design. Truly magical