La Mamounia

I stopped here for a drink 🥃 at the bar by the terrace. As I did not stay there so I can’t speak of the rooms , other service offerings , and amenities hence not a five star review. I will say that the hotel is absolutely beautiful with a rich history to match. Zouhir at the bar was so helpful and welcoming along with all the other staff members I met in the lobby and bar area. My Negroni and the free accompaniments were delicious.

I recently stopped by the property to unwind for a bit, but unfortunately left disappointed because of how I was treated by the front office team. I completely understand that cameras are not allowed, and I respected the policy right away. The first staff member explained it politely, and I went to hand over the camera. However, moments later, another staff member came rushing toward me in a rude and accusatory tone, saying he “heard I had a camera,” even though I didn’t have one at that time. When I asked why he was speaking to me like that, he simply ignored me. I also asked to speak with a manager, but the Guest Relations Manager only said “I’m sorry,” without any real effort to understand or address the situation. It’s unfortunate that what was meant to be a relaxing visit turned into such a disappointing experience. I genuinely hope management looks into this and ensures better communication and professionalism from the front office team moving forward.

La Mamounia where traditions and elegance are the signature of this stunning Palace. My first thoughts are for Dounia who is working at the bar. She is a big part of the reason why my friend Damien and I went twice to endulge some cocktails and Champagne before we left Marrakech. Dounia has an exceptional sense of hospitality, service and attention to details. We were touched by the elegance of the place and also its staff who is very approachable and friendly. Damien & I went for evening cocktails and bites on the first evening and before flying back home, we decided to come back and try an afternoon tea and Pierre Hermé cakes before heading back to see Dounia few hours later to enjoy some Champagne. La Mamounia is a place I highly recommend for a Luxurious gateway and experience. We sinceley hope Dounia gets our feedback as she deserves recognition for her excellent service, excellent guest relation and kindness! Merci beaucoup au reste de l’équipe de la Mamounia qui était vraiment formidable à chaque instant!! Je reviendrai… Sébastien

I am fortunate to travel the world, with great frequency, staying at beautiful properties. La Mamounia is a star among them. This is a much larger hotel than I generally select, but the attention to detail, hospitality, and graciousness, made it feel very intimate. The hotel itself is simply gorgeous as are the magnificent gardens. It was a pleasure swimming in the beautiful outdoor pool. Breakfasts were excellent and dinner, at the Italian Restaurant, was outstanding. Each dish was beautifully presented and simply delectable. The service was also excellent. Our bedroom was lovely with all possible amenities. Congratulations for making your guests so very welcome. We had a marvelous experience, for which I thank you kindly.

We had an afternoon tea at Le Menzeh Par Pierre Hermé and it was fantastic. An absolute must when you're in Marrakech. The team members - Hammoud and Omar are friendly, service that is top-notch and what great hospitality. Impressed by them. My visit to Marrakech was complete because of the tea experience at La Mamounia and the staff there.