The Oberoi, Marrakech

Amazing and friendly staff and their manager Mamdouh, very relaxing place to stay. Brilliant rooms with great amenities.

Everything is on the highest level, amazing architecture, outstanding staff, incredibly delicious food! Highly recommended hotel

We are writing this review whilst at the hotel. We have travelled internationally extensively over the last 40 years . The Marrakech Oberoi is set in beautiful grounds. The villas are kept immaculately clean and our cleaner Fatima Zehra Settoui was excellent and very committed. The hotel staff are in every department first class. The hotel prides itself as being the no 1 resort within the Oberoi group for the Middle east. We are over very many years used to visiting Dubai and we have to say that overall the hotel is struggling to operate within its 5 star rating. We are however sure anyone coming here will thoroughly enjoy their stay by reason of the staffs efforts - however there are issues which should not be happening with this grade of hotel. In essence these are issues which reflect more at the management level. Ww have now within a weeks holiday experienced problems which have ranged over the following matters:- 1. A door bell which did not my work - causing us to have staff walking in when we did not know they were calling - the bell was repaired upon request; 2. Leaving used pots and cutlery from lunch room service without recovery until a reminder call was made - this has happened more than once - again eventually rectified; 3. Not fully replenishing tea, milk and other items without making a specific request to do so; 4. Room turn down service being delayed requiring a follow up telephone call to effect; 5. Serving the wrong room service request and then not rectifying the same without a follow up call and our refusal to sign the unrectified meal invoice provided; 6. The restaurants here serve excellent food - yet yesterday at the highly rated Indian restaurant the chicken dish served to one of us and also to our friends was barely warm - one of our friends raised this issue and the meal was redone - the other two were thought to be passable but today those who ate these chicken meals have been unwell; 7. The pool service is below par - we have to ask for water and ice and prep our own sun beds on arrival - for a 5 star rated resort in our experience this is highly unusual; 8. In addition several of the sun bed umbrellas in use are damaged - again this is not a good look for a 5 star resort 9. The breakfast choice is very good and the restaurant staff very helpful but the food has been sent back on a number of occasions as too cold or in regard to waffles and eggs over done; 10. The hotel minibus used for complimentary trips to Marrakech was extremely hot when we used it and when air conditioning was requested the windows were still left open causing the passengers to experience wind disruption unnecessarily - the bus appears a little elderly for a 5 star resort. 11. We comment that the buggy hotel drivers are required to wear traditional Moroccan clothing including heavy velvet capes in what is often 40 degree heat which we are sure becomes very uncomfortable for these employees and should be replaced with lighter clothing. Again we should emphasise the potential of future guests enjoying this hotel BUT these issues should not be happening at a 5 star resort. We hope this assists others. Ashley Murray

One of the best places to stay in the world - hospitality unmatched. The staff are super friendly, with great environment for a break away from busy city life. Real definition of luxury. The detail in every aspect of the hotel is felt, to ensure the residents are looked after - We felt like royalty.

My stay at this hotel was wonderful, thanks to Mr Mamdouh Milad, his welcome, attentiveness, and care were so extraordinary that I decided to extend my stay. All the team contributed to an unforgettable experience, the reception staff were friendly, the restaurant team at RIVAYAT provided excellent service, I ate there twice, and Mrs Talia from housekeeping went above by anticipating my needs. The beauty of the hotel certainly enhance the experience, however it is really the staff dedication, the warmth, and their professionalism that make a stay here unforgettable and give to the guests like me the wish to come back. Exceptional hospitality. Thank you. Fatima