InterContinental Marseille - Hotel Dieu

My experience was mixed. It is a very beautifully restored hotel, with nice and large suites and great views. Staff is nice and kind. The diner at the hotel restaurant was very good and efficient. But it is not a 5 stars hotel: 1) heating was not working in the suite (yes, it is the South of France, but on a rainy day in January, I confess that 18 degrees Celsius is low) and after a technician came, it took 3 hours for the temperature to reach a good level in the bedroom… but not in the bathroom nor the living area; 2) even in a suite, there is no water provided in the room besides a small (charged) bottle in the mini bar; 3) and finally, breakfast was a total mess and probably closer to what you get in a moderate value Disneyworld hotel (not enough space and too many guests means queuing to get a table; a crowded and meager buffet; fighting to get staff attention; loud and running children… not the place for a business venue)

We came from Intercontinental Lyon and this hotel was a disappointment. To start, safe and phone did not work, after second attempt with the phone, was told the preset buttons on the phone were all broken. We tried to front desk for issue and ended up making two trips down there. Then during our stay, housekeeping was very late in servicing the rooms (we have two rooms); left at 8:30am, back at 4:40pm and both rooms were not done. Tried to call (with instruction left by dialing 9, 3200, 3001… nobody picked up. Then had to make another trip to front desk. Finished in less than 10 mins, took away dirty glasses without replenishing, did not refill water, tea cattle had a layer of oil on top. Day 2 was the same and we gave up and went to buy bottle water ourselves. We have two more days here, will see if there is any improvement. Yes, lots of steps on hill, so if you have mobility issue, should skip the hotel completely. Hotel is nice, rooms are getting dated with lots of wear and tear. Almost felt like day and night when is compared to Intercontinental Lyon.

Everything as expected or better. Reception welcome to the room, to the amenities and food just five star all the way. The view from the water looking back at the hotel is spectacular only surpassed by the view from the hotel to the water.

I stayed for 1 night 14/11/2025 prior to boarding a cruise. Hotel is beautiful, great location, very grand, facilities good too(used the gym). Room was lovely, very comfortable bed, huge bath! Upon arriving the receptionist was incredibly rude to me and this ruined the stay before it started sadly. She was initially abrupt and unwelcoming (ok fine, no big deal) but when barked order for credit card I [tried to] explain it wasn’t necessary and didn’t want the hassle of sorting out charges (pre payments) have gone wrong on the past and being there only one night intended to go to sleep and leave early. I did however provide a card and continued to explain this at which point she threw up her hands and said “Fine,fine” returned my card and shoo-ed me away from the desk, practically throwing the room card and card holder at me. No info was given such as room no or breakfast info. The service at reception was disgrace due to this very unpleasant individual.

If you have to stay in Marseille, stay HERE! I wouldn't go anywhere else. Marseille unfortunately is not as safe as other Provence areas, this hotel is clean, modern, safe and really nice stay here and relax.