InterContinental Marseille - Hotel Dieu

We had an overall awesome experience here. Location: You cannot beat the location of this hotel. Not only is it incredibly close to the marina and center of town, it is also a part of an incredibly trendy area filled with coffee shops, restaurants, bakeries, etc. You can walk in any direction from the hotel and find wonderful beautiful architecture and cool places to explore. View: We paid for one of the rooms with a terrace and a view of the marina and the mountain and the beautiful church on the mountain, and you will see from the pictures I post with this review. It was profound, it was perfect, it was a HUGE private terrace, my husband and I could literally both do yoga on it together. It was also completely private, nobody could see us there. We had dinner on that terrace and were out there a bunch, it was truly MAGICAL, our friends and family couldn't believe it. Room: Awesome bathroom, great room, large and spacious, comfy king bed. Breakfast: Overall it was an awesome breakfast buffet, not the best I have ever experienced, but damn solid, and awesome service. Service: this is the one category that almost led this review to be lowered. We booked our reservation with early check-in included as an option, and I had emailed the hotel literally 9 months in advance when we first made the reservation about our flight arriving early and requesting early check-in. The day comes and we arrive around 9am, and we had no expectation to get a room that early. The front desk just seemed to make no effort at all to try and prioritize getting housekeeping to clean our room. We waited and waited, and finally at 2:50pm I got frustrated and only then did the front desk call housekeeping to check-in. We didn't get into our room until after 3pm, missing the deadline the hotel had set for itself, and so long after any hoped for early check-in window (we had hoped maybe 12-1pm). This really soured our check-in and arrival, it just felt like the front desk didn't care at all about trying to prioritize getting us into our room. But here is why I am still giving 5-stars. I sent an email to customer service about this check-in experience, and immediately heard back from the customer service manager Clemence. She was AMAZING, ABOVE and BEYOND. She went out of her way to let me know she understood out concern. She came with a team of 2 other employees to our room to apologize personally, and it felt genuine and authentic. She brought us an amazing generous care and welcome package. It totally turned the experience around, and every moment at he hotel after this was INCREDIBLE.

Good location but watch the steps - good views of the harbor and the cathedral. Good walking distance to museums, pier, restaurants. But it is on a hill and you walk up many any steps to get to it from the port. That gave me problems, but I do have knee issues.

Upholds the Intercontinental standard. Fab location next to the 'Vieux Port', great views from the terrace and some rooms, obliging staff, quality decor & fitments throughout. The 'budget' rooms are not 'wow' or particularly spacious but are comfortable and well appointed. Worthwhile to indulge yourself and have breakfast on the terrace. The stay comes with a price tag but, at the end of the day, you get what you pay for!

An exquisite and friendly hotel with excellent staff, fine cuisine and a central location. They go out of their way to enhance your stay.

Amazing experience, again, at the Hotel Dieu thanks to the great dedicated team working hard to make every moment unforgettable and delightful. The amenities are probably the best in town, the service is top notch and enjoying the spectacular view on the harbour and Notre Dame de la Garde is a stunning experience. The spa is very special as well with great team form Clarins. And let’s just not forget the valets parking guys who are super nice, welcoming and extremely efficient.