InterContinental Marseille - Hotel Dieu

This is a beautiful hotel - the decor, comfort, cleanliness and setting are wonderful. Very comfortable beds, luxurious bed linens and towels, helpful staff and amazing views. Highly recommended.

An absolutely beautiful hotel in a great location and our suite was fabulous HOWEVER we were not greeted at the doors to take out luggage so had to trundle it inside I. 34 degree heat. checked in and went to our room 736 and it was still being cleaned. The floors were wet and remained wet for hours as the aircon was on. There was no water or coffee capsules in the room as it had been made up so quickly and so we had to call for some. We decided to go to the terrace bar for a drink and although the staff showed us to a table and gave us a menu it was 15 minutes and we still had not been asked for our order. I eventually went to the bar to request service which was embarrassing. We had a drink and moved to the brasseries for food. This was much better and our waiting staff Morgane was an absolute delight….polite, attentive and the best service we had experienced since our arrival. Back to the room we discovered that one of the bedside reading lamps did not work. We do not check out until tomorrow and really hope breakfast and checkout are more positive so still here if anyone wants to make things right with us.

If you are an American don't stay here! The amenities are nothing like what we would expect from a hotel this expensive. Many things are strange and difficult to deal with, and if you have a family with children, forget it. Young children aren't even allowed in the only pool. The food is ok, but the service is terrible and you can only order food at sposific times. It is very hot here in the summer, and they don't offer a place to eat with air conditioning. Again, this is understandable for the location, but not at this price! Don't forget your key card because you can't even use the elevator without it. The rooms are pretty nice, but very small. The beds have cheap mattresses compared to $200 hotel's in the United States. The rooms include strange cheap artwork/images in the rooms that look like double exposure's. I will say the building is pretty neat, but has frequent evacuation alarms that require you to use the stairs because the elevator becomes disabled. They claim to have child care, but it's never available for some reason. If you have kids just don't do it. If you have this kind of money spend it somewhere with food at all hours with air-conditioning.

This is a seriously good hotel - the rooms super spacious and comfortable. The bars and restaurants are superb. We had extremely good food during our stay and loved the terrace for drinks.

We arrived in Marseille after 2 weeks of travel in France (Paris and Lyon, followed by a river cruise on the Rhone from Lyon to Arles). Ironically, we visited the Hotel Dieu - Hospices de Beaune, a similar property turned into a museum in Beaune. My love for the Europeans and their ability to preserve and transform historical locations into something beautiful that will last for many more generations is endless (think Notre Dame - which we also visited- and all the work that has gone into its delicate restoration, instead of just pronouncing it hopeless and tearing it down). This hotel is positively spectacular. When I walk into a place like this, I am overwhelmed by the architecture and history, and don’t tend to give much thought to the rest. But in this case, the rest matches its glorious beauty. The comfortable, thoughtfully appointed rooms (and I was staying in a classic room, so I can only imagine what the suites must be look like), the dining, the service, front desk, the concierge who was incredibly helpful (he arranged a boat trip to Calanques for us that day, and also gave me a brochure on the history of the hotel), the bell staff - everyone was amazing. The breakfast buffet was well worth the price. We ate dinner in the hotel as well. The location of the restaurants and bar are superb, and have a great view of Notre Dame Gard. Wonderful cocktail menu. Our only regret was that we didn’t stay another night, but we needed to return home. Loved it!