Sofitel Marseille Vieux-Port

Ended our 2 weeks of holiday in France with 6 nights in Marseille. Great quiet location of the hotel and very nice with parking, Also - gym was well equipped. We had a nice big room with balcony overlooking the old harbour that was stunning and in the shade in the afternoon/evening You can see that the hotel might need some smaller renovations from time to time - but for us, it was a great ending to an amazing holiday. Very good service from everyone

We stayed at Sofitel Marseille Vieux-Port for a few days in July and had a wonderful experience from start to finish. The hotel is in a fantastic location overlooking the Old Port, and simply sitting on the terrace in the evening with a drink while watching the boats come and go became one of the highlights of our stay. The atmosphere was relaxed and quintessentially Marseille. Our room was spotless, comfortable, and very well maintained. Every member of staff we interacted with was warm, welcoming, and genuinely helpful. What stood out most was that everyone acknowledged us with a smile, whether it was at reception, housekeeping, or in the restaurant—it made the hotel feel genuinely hospitable rather than simply professional. Breakfast was also excellent, with a wide selection of fresh products and beautiful views over the harbour to start the day. Overall, this was exactly the kind of stay you hope for: comfortable, effortless, and memorable. We would happily return the next time we’re in Marseille.

Upon check-in our reservation could not be located (2nd time this happened. 2 different stays within 2 years and 2 different ways of being treated). Somehow under my mom's name this time, which I put her name on the 2nd room in the event she needed to get re-keyed. We were asked condescendingly if we booked at the Novotel next door! Told me to go on app to figure out name change as she couldn't do it but in the app, name on res was correct but never resolved. Garbage wasn't removed daily, coffee wasn't replenished daily, noticed the room may not have been vacuumed daily as there were crumbs still on the carpet. Was also never told about the welcome drink for the one room but happened to see it in the app the last night we were there. It would have been nice to feel like the reception staff was trying to make some effort but that was far from the case. Asking if we had made our reservations at the Novotel next door instead, not seemingly willing to help resolve the name on the reservation and told me to figure it out myself on the app and was just not very welcoming at all. When we had the similar issue the first time (not finding the reservation), we were at least treated nicely by someone that had a pulse and smiled (that first issue was because of a change in reservation system upgrade but was eventually located and resolved). Don't recall names but concierge and valet staff were great as were the turndown service crew. Common areas of hotel seemed fine. Room was not emptied of trash daily and vacuuming was missed on a day or 2 in the rooms as noticed by crumbs still on the carpet. This particular stay was downgraded on this trip primarily because of our check-in experience. The young lady had pulse of a jellyfish and did not seem willing to make any effort. We stay in hotels 100+ nights a year so this was quite disappointing. We brought my mom and her sister to Marseille to this particular property since we had stayed before and it was great, minus the difficulty finding our reservation (they've been wanting to go for years) so they could enjoy the spa area (they're older and we didn't know if they wanted to venture out or stay in). We've stayed at the Grand Hotel Beauvau Vieux-Port (same chain) which is an excellent location... Maybe a lower tier but great service. Only reason we didn't go back was because of the AC, but hindsight, this is where we should've booked Adding review here as there was no response from the hotel regarding this particular stay.

The Sofitel Marseille Vieux-Port is an excellent hotel with stunning views over the harbor. The rooms are elegant and comfortable, and the staff is friendly and professional :) A perfect choice for a relaxing and luxurious stay in Marseille !

Excellent spectacular views but lacks the 5 star standard. Staff all very helpful Comfortable room and amenities Walking distance to the busy town.