The Westin Ka'anapali Ocean Resort Villas

I’ll start by saying I participated in a sales presentation, so I had a really good room rate. That said, I would never pay full price for this resort. The resort is located on one of the most beautiful beaches, so they have that going for them. The location is spot on. However, everything else is just average. The rooms were clean, but need some updating. We were in a studio. I liked building 6. But the ice maker was loud and right by the bed. The staff was friendly, but sparse. We once walked into the lobby and waited 10 minutes for a single staff member to get us a towel. Seemed a little understaffed, because any time we did see someone, they were super helpful. The pools seemed to only have one person you could order drinks from, which was a long wait. The restaurants are very basic, while the nearby resorts have higher quality food with beach views. Parking lot was a nightmare. Nearly all the spots are compact and they let so many people park over lines and then there weren’t enough spots. So worth what I paid for it, but maybe not top option if you’re paying full price. I’m still a big fan of Marriott and Westin properties, just sharing my honest feedback.

Good location with access to beach and walking path. One bedroom with kitchen was good size with large patio. Bathroom good size with large tub. Overall, average room and furnishings.

I'm extremely disappointed in how Westin Ka anapali Ocean Resort Villas handled the damage to my brand new vehicle while under their valet's care. On the day of checkout, I found my car parked in a "Taxi Only" stall-not a valet area. Before I even got in, I noticed a fresh dent and scrape, with powder paint still around the damage, clearly showing it was recent. l immediately reported it. Security (David "Kawika" Vallejo) took my statement. Two managers, Justin Paki and Justin Pagaduan, arrived but offered no apology, no concern, and no help. I later contacted GM Chris Rabang, who simply forwarded my email to their safety director. After the incident, I was forced to take my family including my 8-year-old daughter to the police station to file a report, then spend days gathering photos, timestamps, names, and even mentioned there was a security camera aimed directly at my vehicle. To make matters worse, the hotel misreported the incident to their insurance initially as if it happened under self-parking. Despite all this, their insurance denied the claim, relying on the valet's word over the obvious facts. It's clear the staff were more interested in protecting each other than doing what was right. The lack of accountability, empathy, and integrity from Westin staff was shocking and deeply upsetting. For a resort that markets itself as premium, this experience was anything but. I would not trust this property with your vehicle or your peace of mind.

Absolutely Traumatizing – A Complete Failure of Safety and Communication I’ve stayed at many resorts around the world, but I’ve never experienced anything as horrifying—or as poorly handled—as my recent stay at the Westin Villas in Kaanapali. What began as a relaxing day by the pool quickly turned into a nightmare. A massive brush fire broke out right next to the hotel, and I was completely alone, trapped inside the building with no power and smoke pouring in. Guests were running in every direction, panicked and terrified. And where was Westin in all of this? Completely silent. There was no warning, no evacuation notice, no assistance—just chaos. My throat filled with smoke as I desperately tried to figure out what was happening. I was one of hundreds of guests left in the dark—literally and figuratively—while staff and management utterly failed to communicate or take control of a dangerous situation. Meanwhile, my family saw the fire from a snorkeling boat and rushed off to drive to the hotel and rescue me just minutes before the roads were closed. We fled to the other side of the island in pure shock, checking into a new hotel in Wailea with almost all our belongings still trapped in our Westin room. I cannot overstate the negligence and disregard for guest safety shown here. A luxury resort should have protocols, staff training, and communication systems in place for emergencies like this. Westin failed on every single level. Shame on the Westin Villas Kaanapali and Marriott for putting their guests in danger and handling a terrifying emergency with such incompetence. I will never stay here again, and I urge others to think twice before trusting this property with their safety. You would think the devastating Lahina fire would have taught them something about having a protocol for these types of emergencies, apparently not. I even spoke to employees that were crying bc they were so upset about how this was handled.

Beautiful resort amazing location. Swam with so many fish and sea turtles. Very windy, straws and napkins and cups end up all over the property and adjacent beach. I picked up about 20-30 straws myself, and numerous cups and napkins, after watching them blow into the ocean, koi pond, and get carried away by birds and other animals. This resort is slowly destroying the beautiful area and nature people are trying to enjoy. -need to not routinely give out straws (by law they are supposed to ask but do not) -staff need to more actively pick up trash so it does not blow towards and into beach (ie, remove empty cups at beach chairs) - give less napkins at a time to guests so entire stacks not blowing away with wind gusts -need to provide container for properly disposing of all the compostable cups and utensils they give out since plastic banned. If it all just ends up in ocean, trash, or recycling, it might as well be plastic as it will still cause pollution and harm if not disposed of properly: Could partner with one of the many composting orgs for this