The Westin Ka'anapali Ocean Resort Villas

We stayed 10 nights in 1 br ocean view. The room was spacious with full kitchen and washer/dryer. Very quiet and clean. The resort is beautiful several pools to choose from. Never had problems finding chairs. We rented beach chairs and umbrella from nearby “the snorkel store”. The beach is beautiful and had fantastic snorkeling. Every staff member we encountered were friendly and efficient.

This is a beautiful resort and very manageable size. The grounds are nicely maintained. We used the BBQ's several times and they were clean with gorgeous views of the ocean. The pool was nice and the adult hot tub was never packed. The beach is clean with mild waves and tons of fishes/turtles. They offer a shuttle to the Whaler's Village every 20 minutes if you want to go out for dining/shopping. Our room was really spacious (1 bedroom) with a large deck and views of the ocean and pool area. We loved our stay and would definitely recommend. Laid-back vibe.

Stayed 6 nights in April and it was by far the least enjoyable stay. I'm a westin vacation owner and returned guest of the property. 1. Room location: Booked Studio Premium Villa, Deluxe, Ocean front. Got room keys for 2227 which was direct view of Pool and 1/4 angle of ocean view from the balcony. I called Front desk few times and the first gentleman insisted that the room is "categorized as ocean front even though it isn't actually ocean front unit" This room is a part of two bedroom deed that the owner's deed has it marked oceanfront. He then had me wait to speak with his supervisor and she offered me a same location type room, 3527, she said although Studio is not ocean front it's part of ocean front deed. Room 3527 has direct view of parking lot and the picnic area of the airpot beach but it's on the higher floor so ocean view is significantly better... still not ocean front. 2. General services: Poolside crew are ok. Valet and bell services were excellent and eager to help most of the time. Front desk staffs are difficult to talk to. I came in to the resort very minimal exepectation and i'm glad i did. 3. Property: the resort is in a prime location direct beach acess to airport beach and is excellent view overlooking molokai. Snorkeling is one of the best in the island. The unit was spacious enough for my teenager and me. Furtnitures and carpet look clean. The balcony could use fresh paint. My recommendation with anyone who is looking into stay in a studio unit, check with the resort directly and verify it because what i learned throughout the fisaco with the staffs and manager is that ocean front unit doesn't exist for studio unit in this resort. Why they list it as oceanfront and charge more by advertising it is something that i'd need a clarity from Westin vacation club. It is generally not legally permissible for hotel to advertise it "oceanfront" and deliver a partial ocean view room. I'll be filiing a complaint to BBB and contact DCCA Hawaii to investigate this deceptive act.

Roaches, roaches and roaches. Everyday in & around the kitchen. Even inside the dishwasher! They came out 2x to spray during our stay. We were told (by staff) that building 7 is notorious for bugs. Aside from spraying (which seemed to do nothing), nothing else was done. No apology from management. No offer to move to a different unit. No offer of points or reimbursement. Nothing. It was hard to enjoy our stay since time in the unit was spent killing and trying to avoid bugs.

The whole experience was magical. The gardens and the pool area were well maintained, very beautiful. The Villas had everything you need to enjoy a vacation in paradise. The view from this resort was stunning. I loved watching the sunset every evening.