Pueblo Bonito Emerald Bay

The resort is beautiful. AI worth it when you purchase it on sale. The adult pool was relaxing. The big pool was great for families. I especially enjoyed the daily giant beach ball volleyball game. We stayed in room 1124. Biggest issue was the musty smell and mold/mildew in the room. Had me wheezing every night and morning. Had to air our bags outdoors for days and double wash our clothes when we got home. This room was the second room offered to us and it was better than the first. Talking to others at the pool they said the remodeled buildings near the bistro don’t have that issue. Didn’t learn this until evening 5/7 or we would have asked for a room change. We went in June to celebrate my daughters high school graduation and college send off. Light warm rain at times. Some days the weather was noticeably humid. June is the start of the rainy season and the off season for tourists. It was mainly locals staying at the resort. Staff told us many times that most tourists to come from November through February. Spa was fantastic. Massage. Facial. And the hydrotherapy room was relaxing. Give at least an hour to enjoy the hydrotherapy.

The options to eat, drink and spend time at this resort are severely limited. Very old broken down property. There is constant painting and repair. We had to tolerate the stink of the fresh paint or something in our room all the time we were there. We ended up going to Mazatlan city and spending most of our time there. Another aspect was the all inclusive they initially sold us. The meal plans for a family of 5 cost upwards of $2800 as sold by the reservation team on the phone. But as we read the reviews we regretted it right away. As we had a timeshare plan, we called and canceled the meal plan 1 month in advance. I was told we will get a refund of -$2800 within a month. After 6 months they have not given it to me giving one excuse after another. It's a shady business and I won't recommend it to anyone. Our actual meal and drink cost ended up being only less than $500. Seriously, mind blown! The other concern was safety. Our doors didn't close properly as the property is very old. We had a drunk and high on something individual break into our room in the middle of the night and jumped into one of the beds!! Nightmare! Will not recommend it for any family. The management said it happens!!

From the moment we approached the check-in counter, we were met with warmth and professionalism. I want to especially recognize Santiago at the front desk, who went above and beyond to ensure our family felt welcome and well taken care of. His attention to detail, friendly demeanor, and genuine care made a lasting impression on all of us. The entire staff was wonderful to work with, but Santiago truly stood out and made our stay even more memorable. Thank you for the phenomenal service—we’ll definitely be back!

Pueblo Bonito Emerald Bay (PBEB) has been our favorite vacation resort and it breaks my heart to write this review. Like my previous reviews I have some good news and some not so good news. My wife and I are timeshare owners there. We and several friends have been going there for many, many years. Let me start with the GOOD NEWS. The resort is located on a gorgeous coast with stunning sunsets. The resort has great staff and food. Everyone is so polite and friendly. The check-in staff are personable and professional. The Elite staff Erick, Melissa, David, Andriana, and Remi are also top notch. They do a great job taking care their customers. The adult pool staff of Jose, Rafael, and Angel do a super job taking care of food and drink orders. Jose works tirelessly and is really great guy. And at the main pool Jose-Louis, Alberto, Julio, and Martin do a super job taking care of us all day long. The lobby is very spacious and elegant. The ambiance of the resort is very tropical and relaxed. Kelley’s bar is a beautiful hangout. The resort is steeped in Mexican architecture and patina. The gym and spa are also outstanding. The messages are soooo good. We have come to know a lot of the restaurant wait staff too. Sergio, Susanna, Claudio, Victor, Dario, Jairo, and so many others take great care of their customers. And Adrianna at the omelet station always greets you with a beautiful smile and warm greetings. We captured several great sunsets from the La Cordelier and Emerald Sushi restaurants. The food is very good. They need to bring back the old hot dogs, they were the best. I’m pleased to report they brought back the skinny french fries. The Emerald Sushi restaurant is outstanding. Anabella is always there to greet you with her beautiful smile. The food is served quick and is outstanding. Emerald Sushi tied with Angelo’s as our favorite PB restaurant. The staff at Angelo’s are exceptional. Ikar, Javier, and others I can’t recall their names are truly professional wait staff. Now for the NOT SO GOOD part of the review. I wish I could give the resort five stars like it was years before but it’s really showing its age. We have been told by the resort for many years they are going to remodel the resort. Unfortunately our room in the condos was in very poor condition. The Villas are in pretty good shape, but they are starting to show a little age too, especially around the private pool area. They have remodeled the La Cordelier restaurant and it is very nice. They are currently remodeling the Bistro restaurant. I recognize we were at the Pueblo Bonito Emerald Bay resort during their dry season, but the trees, shrubs, and other ground vegetation are in very, very sad condition. We love this resort. Over the years we have come to love Mazatlán and its people. We have made many friends with locals and other timeshare owners. Many of the PBEB staff remember us and are quick to say hey and give us a hug, they have become our friends. It is so disheartening to see the resort decline because it really used to be a jewel of a resort.

PB Emerald Bay is our absolute favorite resort in Mazatlan. We have come here five times in four years. The grounds are stunning! There are sweeping views of the Pacific and lush vegetation surrounding the picturesque accommodations. We love to spend our days at the adult pool. Jose and Angel are the best bartenders/servers! They are personable and happy to take care of us. Kelly’s is a great evening hang-out. The special dinners, Shrimp Night and Grill Night, are so very good! Alejandro is our favorite server in Kelly’s. He goes above and beyond to make our visits the best-ever! His enthusiasm and charisma make him the life of the bar! While at PB Emerald Bay, we also frequently go to the PB Mazatlan property and visit Cilantro’s. The view from this restaurant is stunning. Antonio is an amazing server at this eatery. He is attentive and wants nothing but the best for our experience. PB Emerald Bay is a truly unique experience!