Pueblo Bonito Emerald Bay

The resort was absolutely beautiful. The service given from Antonio and Raphael was seriously next level. We even had a crying baby with us and Antonio was the only one who could make our 1 year old happy. Amazing resort and Antonio and Raphael are a huge reason why

Every night we went to the buffet, we would ask for Antonio and his partner, Rafael to be our servers because of their kindness and great service!

It was amazing, service was a 10/10 especially at the buffet in Antonio Perez section. He was so welcoming and all around a great server and person!

This is our 3rd visit to Emerald Bay, and the service is always exceptional! From Alejandro at Kelly’s Bar, to “Rooster” at the pool bar, and especially Jordan and Evelyn that run the daily pool activities. Everyone gives friendly, top notch service that is always above and beyond. If I could give 6 stars out of 5 I would!

We have been coming to Pueblo Bonito Emerald Bay Resort & Spa for years, which is why this trip was especially disappointing. One of the things we have always enjoyed most about the resort is the activities and energy around the pool, but this time the activities schedule was rarely followed or even announced. Many of the listed activities simply never happened unless we repeatedly asked or reminded the activities staff ourselves. It became frustrating having to basically beg every day just to get one of the scheduled activities going. The activities directors and entertainment team really set the tone for the guest experience, and unfortunately this trip felt very unorganized and lacking compared to previous years. A consistent schedule and better communication would make a huge difference, especially for returning guests who specifically choose this resort because of the fun atmosphere it used to have. The property itself is still beautiful, the views are amazing, and the staff in other areas were kind as always, but the rooms are also starting to feel very outdated and could really use a refresh/update. We truly love this resort and have so many great memories here over the years, which is why it is hard to leave this review. I hope management takes the feedback seriously because Pueblo Bonito Emerald Bay Resort & Spa has the potential to be the amazing experience it once consistently was.