Pueblo Bonito Emerald Bay

From the moment we arrived at Pueblo Bonito Emerald Bay, everyone was so friendly & helpful. Pool time was the absolute best due to our favorite serverJulio. He went above & beyond EVERY day to create a memorable & fun experience. He made each one of us feel special.

Great location for view of ocean and great service and food everywhere but especially great service at the pool by Julio Vargas He was over the top in service and friendliness he made us free like we were special people who he cared about even missed us the day we went to town

We have sent a week at Pueblo Bonita Emerald Bay and had a great time. We would like to thank Julio Vargas for the excellent service and taking such good care of us at the main pool. If you come here look him up I sure you will get the same great service. Can't wait to see him again.

Beautiful property , greatly maintained gardens , waterfalls , beach . Clean comfortable rooms , beds . Hard working , friendly all service people : gardeners , maids , pool / towel desk staff , cooks , cart drivers , waitresses - Thank you All ! Special thanks to our favourite "Bistro" restorant : Chef cook Yesus - for innovative creations and delicious meals Manager Gustavo - great organizer , attentive to all customers , remembering guests preferences , making restaurant run as a clock . Waitresses : Jocie , Alexandro in "Bistro" , Jairo and Damian in "Cordeliere". Hostess Vane , our maid Maria and front desk most welcoming assistant Fernando - who made our stay great with room choice according to our wishes & needs . Only one reason we gave 4 stars - no lunch served in "Cordeliery " restaurant ( but was advertised like it was ). Pool grills serve usual fried food , not enough tables and too hot outside to have a meal. Breakfast , supper menu is very mediocre in "Cordeliery ", no cold cuts & cheese choice , meat , fish one kind and always in gravy , no seafood like shrimps , crabs etc. Too much beans , not enough vegatables There is no grill to fry meat cuts to your preferences as in most 4 - 5 stars hotels . Very hot , insane spicy dishes not marked , I had to throw away whole plate - it was imposable to eat . And no coffee machines for cappuccino , espresso , americano varieties , if you ask - they have something at back like one , but waitresses do not know how to make it ( with exception of 1 -2) , it is pots with coffee offered . Very frustrating in the morning and afternoon . Highly recommend for management to invest in small cafe on this huge property for coffee, pastries to take out as in most hotels now , it will free waitresses in restaurants from special request and guests occupying tables for coffee. Otherwise its great place .

What a beautiful resort. Rooms, food, service, cleanliness was superb. The shuttle bus to the sister resort is a great idea. The pool by the Bistro was so tranquil and perfect depth and temp. Seeing deer, armadillo and many birds was so eco-like. Going back to this resort is no question. Now, a shoutout to the many staff who made our stay a pleasure: Felipe, bar server @ Bistro pool: excellent service, friendly & knowledgeable about Mazatlan in general. Hope he looks after Larry, the iquana. Miguel, chariot (golfcart) driver: kept us laughing the whole time he drove us around. Fernando, check-In: polite, explained everything at check in, professional. Sergio, pool/towel guy: so friendly & helpful at all times. The many servers at both the Bistro (Jonathan comes to mind) and buffet were amazing. All in all, this stay was excellent. To all the staff: muchas gracias !!