Pueblo Bonito Emerald Bay

The service was impeccable. The views were breathtaking! Ismael helped us so much and was an amazing employee! I loved the pools and everything was clean and organized.

We have always enjoyed our stays at Pueblo Bonita, Emerald Bay, it is a beautiful resort with great amenities. But the biggest draw for us are the staff, from the front desk, to the bellboys and housekeepers who are incredibly friendly and do such an amazing job. In particular , I have to give the biggest shout out to Jose Luis Nevarez Osuna who does poolside service. Jose Luis greets us each time like we are family and goes to great lengths to ensure we have everything we could possibly wish for. This particular trip, we brought friends and family and they couldn’t believe how incredible the service provided to us by Jose Luis was. We mentioned one time that our daughter-in-law was gluten intolerant and he made it his mission to let the chefs know each time she ordered food, so menu items could be adjusted for her, for which she was so grateful. He made sure our group had enough seating to be together, gave great advice on restaurants, activities, provided humor and remembered the entire group’s individual drink of choice - no small feat! We never receive this level of service anywhere else we travel and it’s what keeps us coming back to beautiful Mazatlan.

I went on a wonderful family vacation here for a week this July. The resort was beautiful and well kept. My family and I spent our days by the pool and we had the most wonderful waiter, Jose Luis Nevarez Osuna who was so attentive, caring, and really went the extra mile for taking care of us. We sat in his section everyday by the pool because he was so wonderful making sure our drinks were never empty. Jose Luis also helped me successfully navigate my food allergies which gave me such piece of mind when ordering food poolside.

The resort is beautiful and the service was fantastic! Jose Luis made our trip so much more enjoyable by coming by to check on us frequently, making sure our orders were brought to us quickly, and overall just making the environment fun and friendly! Looking forward to coming back!

Excellent food, wonderful people, and outstanding service. Antonio Perez and Rafael Hernandez truly understand customer service. They helped make our vacation special with several unexpected highlights. my family is in the restaurant industry and we understand and I have seen all avenues of service.