Crown Towers Melbourne

We stay at crown tower for a 4 night city getaway. We chose to upgrade our room which we where excited about which soon tired out to be a bad idea when we got to the room it was not clean there was an empty water bottle on the floor in the corner, there was an ice bucket full of water, there was what look like pill next to the desk, missing tea cup and missing tea and coffee. We called guests service they came up and fixed the problem. It the problems didn’t stop there on our 3 day there we where out of the room for most of that day we had our clean our room light on since 8am when we returned at 4pm our room still wasn’t made up yet. I went down to the front desk where she said that was normal and it could take up to 8pm which for a 5 star hotel is mind blowing. When the room was finally done at 5pm they hadn’t refilled the tea and coffee or the soap or vacuumed the floors and couldn’t be bothered to put the new toilet paper on the roll. Our next city getaway might be a a different hotel next time that is a proper 5 star we won’t waste our money there again.

Linens fine. Room facilities are old but functional. Several front office employees are unprofessional and unwelcoming in attitude. Housekeeping team pretty great. Happy with concierge as well.

This is a lovely, five star experience. The room is clean and the bed very comfortable. We loved the pillow menu. My only negative is this cheeky move to have big bottles of shampoo’s and cleansers for ‘environmental reasons’. It’s simply a cost saving idea and undignified for a quality hotel. Why not have two pillows instead of four, one tv instead of two, a fridge half the size, half as many towels, no bathrobes and no throw away slippers etc, all to save the environment? The small bottles of shampoo’s wouldn’t be used by travellers if they personally wanted to save the environment and many people see these as nice momentos, a reminder of their special stay.

Crown hotel is nothing short of a dream with valet parking bags taken up luxury lobbies gold grand staircases and wonderfull pools and spas. And saunas. First you head up to your room and get robes nice amenities amazing bedding room service amazing views then you cna check out the mini fridge and refresh. You can also head to the pool gym spa or sauna to fully relax and exersice or order you car be bought up and drive to a nice spot in Melbourne. This is a must go fo everyone if your staying in Melbourne and want a bit of luxury in your trip.

WiFi is today critical for any business person. The WiFi at Crown is non existent. Furthermore getting onto a hotspot on phone is also impossible. I will not be able to stay at Crown again as WiFi is too important to me. The room was clean and tidy and staff do a good job. Sad to think that a basic thing such as WiFi is letting them down.