Crown Towers Melbourne

Visited Crown Towers for catch up. Upon arrival wanted to make a coffee. Checking the machine found that it hadn't been cleaned from the previous guests. Also the amenities had not been replenished as well as one packet of cotton pad and cotton bud was open and not replaced or thrown away. Body wash in shower was completely empty. Barely any tea bags. When using hotel ipad to book the Conservatory Restaurant I was filling in the reservation form and noticed that they had my credit card from 2 years previously. When questioning this with the restaurant they said it was the hotel's responsibility and they would get back me. Didn't happen that evening so I dropped by reception desk at 7.3oam the next day said they would chase it up. NO answer so night before check out they still did not have an answer so asked for the manager. Apparently by default the program keeps information and its up to me to contact the company myself to have it removed from its database. For a five star hotel its a poor three or at best 4 for service and value for money. Staff were very lack lustre. I have stay at the Soffitel on Collin Street, Grand Hyatt much better for service and position to the city. Restaurants overpriced for what they I enjoyed McDonalds across the road more than their restaurants. Crown is more about the Casino.

Brilliant hotel - great breakfast, gym & pool. Particularly helpful concierge who arranged electric wheelchair. Only downside is that Wi-Fi kept dropping out.

The foyer may be glitz & glam, but that’s where the service ends! Thought we would treat with a Suite, $700+pn. Hairdryer faulty (dangerous), bar fridge not working so ordering ice daily to cool our drinks. Then come the weekend THERE is NO room Servicing. We run out of towels, coffee supplies and Toilet paper (seriously). . Had to contact reception MANY times before we were dropped supplies at 10pm at night, and a call to stay ‘stop asking’. Had to sleep in wet spoiled sheets, as no one would change them. VERY BAD for a reported 5 star experience!! Crown is a rip off and for us NEVER again.

Nicely located central to CBD, we were able to access the central shopping area using the free tram system right out front. Use No. 58 into the city. Rooms were very comfortable and the view delightful. Staff were very friendly and helpful. Loved the bathroom where I could view the tv whilst soaking in the bath.

I had the pleasure of staying at Crown Towers Melbourne recently. What made this experience truly unforgettable wasn’t just the stunning rooms or delicious breakfast — it was the genuine kindness and warmth from the staff. Special shoutouts to Joe, Alicia & Anna at reception, Ricky the omelette chef, Jerry the waiter, and Silvia the buffet manager. Each person made me feel valued and welcome with their professionalism, smiles, and heartfelt service. Joe even surprised me with a thoughtful gift after a meaningful conversation, which truly touched me. Crown Melbourne sets the bar high for hospitality, and I’m grateful for the memorable moments they helped create. Highly recommend!