Crown Towers Melbourne

Brilliant hotel - great breakfast, gym & pool. Particularly helpful concierge who arranged electric wheelchair. Only downside is that Wi-Fi kept dropping out.

The foyer may be glitz & glam, but that’s where the service ends! Thought we would treat with a Suite, $700+pn. Hairdryer faulty (dangerous), bar fridge not working so ordering ice daily to cool our drinks. Then come the weekend THERE is NO room Servicing. We run out of towels, coffee supplies and Toilet paper (seriously). . Had to contact reception MANY times before we were dropped supplies at 10pm at night, and a call to stay ‘stop asking’. Had to sleep in wet spoiled sheets, as no one would change them. VERY BAD for a reported 5 star experience!! Crown is a rip off and for us NEVER again.

Nicely located central to CBD, we were able to access the central shopping area using the free tram system right out front. Use No. 58 into the city. Rooms were very comfortable and the view delightful. Staff were very friendly and helpful. Loved the bathroom where I could view the tv whilst soaking in the bath.

I had the pleasure of staying at Crown Towers Melbourne recently. What made this experience truly unforgettable wasn’t just the stunning rooms or delicious breakfast — it was the genuine kindness and warmth from the staff. Special shoutouts to Joe, Alicia & Anna at reception, Ricky the omelette chef, Jerry the waiter, and Silvia the buffet manager. Each person made me feel valued and welcome with their professionalism, smiles, and heartfelt service. Joe even surprised me with a thoughtful gift after a meaningful conversation, which truly touched me. Crown Melbourne sets the bar high for hospitality, and I’m grateful for the memorable moments they helped create. Highly recommend!

I surprised my wife with an overnight stay at Crown Towers. I had originally booked a Deluxe Villa but was surprised by a an upgrade to a 1 Bedroom Crystal Villa which was absolutely amazing. Check in at the Crystal Club (which is included with Villa bookings) was smooth and efficient. No need to line up at the main check in reception, just head straight to level 3 and through to the Crystal Club reception. Once we were checked in, we were guided to the private elevators to the 35th floor to enter what would be the best hotel room we have ever stayed in. Opulent, grand, spacious and mazing would be just a few words to describe this villa. The bathroom alone was bigger than most standard hotel rooms. The view over the bay was amazing with great views from the many floor to ceiling windows throughout the villa. A bottle of French Champagne was waiting for us to enjoy when we walked in. The Crystal club offered Afternoon tea which we both enjoyed, together with evening drinks and canapés. After heading out afterwards to enjoy some great Chinese food at Lucky Chan (also on Crown Property), then off to the casino for some gambling. Breakfast the next morning again in the Crystal Club was great. There is an Al Carte menu together with a small buffet selection for guests. And like that, it was time to check out. We love staying at Crown as it is super convenient to all that Melbourne offers and you have so much in just one complex (you do not need to leave). Staff and facilities were great from the valet parking staff, to housekeeping, the butler (yes, you get access to your own butler in the villas). I have read other reviews where people say that the Crown Towers is getting old and requires a refresh and I would disagree. I think it has aged well like a fine wine, and is one of the best places to stay in Melbourne.