Crown Towers Melbourne

I had the pleasure of staying at Crown Towers Melbourne recently. What made this experience truly unforgettable wasn’t just the stunning rooms or delicious breakfast — it was the genuine kindness and warmth from the staff. Special shoutouts to Joe, Alicia & Anna at reception, Ricky the omelette chef, Jerry the waiter, and Silvia the buffet manager. Each person made me feel valued and welcome with their professionalism, smiles, and heartfelt service. Joe even surprised me with a thoughtful gift after a meaningful conversation, which truly touched me. Crown Melbourne sets the bar high for hospitality, and I’m grateful for the memorable moments they helped create. Highly recommend!

I surprised my wife with an overnight stay at Crown Towers. I had originally booked a Deluxe Villa but was surprised by a an upgrade to a 1 Bedroom Crystal Villa which was absolutely amazing. Check in at the Crystal Club (which is included with Villa bookings) was smooth and efficient. No need to line up at the main check in reception, just head straight to level 3 and through to the Crystal Club reception. Once we were checked in, we were guided to the private elevators to the 35th floor to enter what would be the best hotel room we have ever stayed in. Opulent, grand, spacious and mazing would be just a few words to describe this villa. The bathroom alone was bigger than most standard hotel rooms. The view over the bay was amazing with great views from the many floor to ceiling windows throughout the villa. A bottle of French Champagne was waiting for us to enjoy when we walked in. The Crystal club offered Afternoon tea which we both enjoyed, together with evening drinks and canapés. After heading out afterwards to enjoy some great Chinese food at Lucky Chan (also on Crown Property), then off to the casino for some gambling. Breakfast the next morning again in the Crystal Club was great. There is an Al Carte menu together with a small buffet selection for guests. And like that, it was time to check out. We love staying at Crown as it is super convenient to all that Melbourne offers and you have so much in just one complex (you do not need to leave). Staff and facilities were great from the valet parking staff, to housekeeping, the butler (yes, you get access to your own butler in the villas). I have read other reviews where people say that the Crown Towers is getting old and requires a refresh and I would disagree. I think it has aged well like a fine wine, and is one of the best places to stay in Melbourne.

I was waiting at the concierge desk which was unattended with a sign that said the concierge was away. Someone from reception went to look for the concierge who arrived after 15 mins and asked if i had been waiting. I said yes. Then he called someone on the phone and started helping them. After waiting another 5 mins i told him he should be helping the person waiting in person first, to which he replies that's why i had asked if you're waiting. Perhaps there was some miscommunication but instead of apologising he called a security person named AJ who was extremely rude to me and started recording me and my family without our permission. I felt extremely disrespected by this whole incident and asked the security person to call the manager to which he replied that the concierge would call the manager. Presumably after he finished his phone call. I did call the manager through the reception in the end (since neither the security guard nor the concierge seemed inclined to do so) but am not convinced the matter will be addressed at all.

Fantastic overall experience. Attentive staff. Didn’t feel like you were in a casino. Crystal club is worth every penny. So much food & drink. Well appointed roomy rooms. Easy access to restaurants & bars. Swimming pool & spa were first class.

Located in the heart of Melbourne, Crown Towers offers guests an unparalleled blend of opulence and convenience, making it an ideal destination for both relaxation and adventure. During my stay, I found the location to be perfectly suited to my itinerary, with seamless access to transport and major attractions like Southbank’s cosmopolitan precinct and the Yarra River. Whether embarking on riverside strolls or exploring Melbourne’s vibrant laneways, the hotel’s prime position enhanced every aspect of my trip. The culinary experience at Crown Towers was truly unforgettable. Starting my mornings at The Conservatory Buffet, I was treated to an exquisite spread of fresh seafood, delicate pastries, and global dishes that set the tone for the day. Evenings at TWR Bar became a cherished routine, where the green velvet seating and pleated walls provided a luxurious backdrop for savoring expertly mixed cocktails. A highlight of my dining experiences was a meal at Nobu, where creative takes on sashimi and lobster sushi platters gave my taste buds a reason to celebrate. Each dining venue felt thoughtfully curated, ensuring every meal was as memorable as the last. During my two-night escape, I indulged in the hotel’s impeccable service and sophisticated interiors that truly embodied luxury living. Whether unwinding in the comfort of my elegantly appointed suite or immersing myself in the buzzing energy of Melbourne’s cultural landmarks. Crown Towers Melbourne managed to balance indulgence with practicality, creating a getaway that left me refreshed, inspired, and eager to return. For anyone seeking a blend of culinary artistry, cultural immersion, and unparalleled comfort, Crown Towers Melbourne delivers an experience that feels as personal and unique as the city itself. Whether your journey revolves around relaxation, exploration, or celebration, this hotel ensures your stay is nothing short of extraordinary.