Crown Towers Melbourne

We recently booked a villa at Crown Towers to celebrate my wife’s birthday, and the experience was truly exceptional from start to finish. Having known Eunice for over 7–8 years, I reached out to let her know about the special occasion. She went above and beyond—personally calling me, reviewing the booking, and offering us a better rate than what I had originally secured. Her attention to detail and willingness to help made a great first impression even before our stay began. On the day of check-in, we were warmly welcomed and pleasantly surprised with thoughtful touches arranged by Eunice—a teddy bear for my daughter, a beautiful birthday cake, French champagne for my wife, and a personalized note. These small gestures made the celebration feel even more special. The overall stay was fantastic. The Crystal Club experience stood out, with a smooth and quick check-in, delightful afternoon tea, excellent evening drinks, and a truly impressive breakfast spread. The service throughout was impeccable. A special mention to Sham at the Crystal Club, who was outstanding—attentive, friendly, and made us feel genuinely cared for. It was also lovely to catch up with Eunice in person; she spent time with us during dinner, which added a very personal touch to the whole experience. Thank you to Eunice and the entire Crown Towers team for making our stay so memorable. It’s wonderful to have her back at Crown Towers, and we look forward to returning again soon. Raunak Mor

One night at Crown Towers Melbourne, room 702, close enough to the lifts to hear every single arrival, departure, and ding in between. Check-in took long enough that I considered taking up a hobby in the lobby. Once we got to the room, we were greeted by a prominent eau de smoke, a view of a construction hoarding (city skyline optional, apparently, and only visible if you're willing to press your face to the glass), and a hallway soundtrack of unsupervised school-holiday children yelling and sprinting past on what I can only assume was a sugar high. The room itself has decent bones, good size, big bathroom, lovely Grown Alchemist products but the soft furnishings (carpet, walls, daybed) have clearly seen a few too many checkouts. A beer can sat in the level 7 lift foyer from and survived our stay, and a coffee pod held its position outside our door, both surviving multiple housekeeping passes completely unscathed. Impressive persistence, honestly. We flagged all this by email at 3pm. My husband replied to a follow-up text within the half hour as there was no way anyone in the lobby was picking up the phone (I tried for twenty minutes) The hotel called back at 7:30pm two further calls asking for a duty manager to callback and waiting 90mins from the original call. By this which relocating rooms was no longer worth the effort for a single night. For context, the room category we'd booked goes up to floor 18. We were on floor 7. Nobody offered to move us at check-in, which feels like the kind of thing a five-star property should think to do before the guest has to ask. The make-good on offer: a complimentary late check-out (genuinely appreciated) and a category upgrade…...on a future paid stay, subject to availability at check in. Kind gesture, wrong stay. On the plus side: the pool is genuinely nice, if you can find a daybed during school holidays and don't mind swimming among what appeared to be an entirely unsupervised junior swim squad. The precinct has no shortage of good food and entertainment nearby, which is more than can be said for the room's soundproofing. Would I stay again? With as many five-star options as Melbourne has to offer, I don't think this one's earned a repeat booking.

Having recently returned for my fifth stay at Crown Towers, my check-in experience was a bit bittersweet. I arrived around 11:00 AM, left my luggage with the concierge, and completed the check-in process, including payment. I was advised that I would receive a text message once my room was ready. During my previous four stays, this notification typically arrived between 12:30 PM and 1:00 PM. However, on this occasion, I had not received any updates by 3:00 PM. I returned to the front desk to inquire, where I was assisted by Anna. She was incredibly apologetic and discovered that the initial staff member had unfortunately neglected to assign a room to my booking. Anna handled the situation with great efficiency and proactivity, immediately upgrading me from a Premier King Room to a Studio King Room to rectify the error. As a loyal, returning guest, I truly appreciated this gesture, and it completely made up for the delay. Beyond the initial hiccup, the stay was excellent. The hotel's location is fantastic, with premium dining, the fashion district, and public transport right at your doorstep. The room itself was amazing—spacious, immaculate, and beautifully presented. Despite the minor mishap, Crown Towers remains my go-to, and I look forward to returning for future trips.

We stay at crown tower for a 4 night city getaway. We chose to upgrade our room which we where excited about which soon tired out to be a bad idea when we got to the room it was not clean there was an empty water bottle on the floor in the corner, there was an ice bucket full of water, there was what look like pill next to the desk, missing tea cup and missing tea and coffee. We called guests service they came up and fixed the problem. It the problems didn’t stop there on our 3 day there we where out of the room for most of that day we had our clean our room light on since 8am when we returned at 4pm our room still wasn’t made up yet. I went down to the front desk where she said that was normal and it could take up to 8pm which for a 5 star hotel is mind blowing. When the room was finally done at 5pm they hadn’t refilled the tea and coffee or the soap or vacuumed the floors and couldn’t be bothered to put the new toilet paper on the roll. Our next city getaway might be a a different hotel next time that is a proper 5 star we won’t waste our money there again.

Linens fine. Room facilities are old but functional. Several front office employees are unprofessional and unwelcoming in attitude. Housekeeping team pretty great. Happy with concierge as well.