Grand Hyatt Melbourne

The hotel lobby and reception is spacious and welcoming. We spent a week and it felt like home after a few days. Location is a major advantage - within walking distance of all the CBD highlights. Consider including breakfast in your room booking - the buffet is very well done. Another worthwhile addition is club lounge access for evening food and drinks. The food selection changes each evening. Rooms are a bit smaller than expected, but still very comfortable. There are less expensive accommodation options but this is worth that slight premium. If I find myself in Melbourne again , we will return to the Hyatt.

This was once a grand Hyatt, those times have passed. Currently this Hyatt is undergoing through a change. The hotel pool-CLOSED for years. The hotel does not have a PARKING facility. The restaurant staff is untrained in international customer service manners. The nicest thing at The Grand Hyatt Melbourne is "Jimmy" the kindest bellman with the nicest intentions when welcoming guests. The reception staff at the Priority Hyatt check-in is unprofessional and are not working in the best interest for the guests by explaining the current restrictions, unless you ask.

Unfortunately, my stay was quite disappointing, particularly given the standard I expected from the hotel. The check-in experience was probably the biggest issue. The staff came across as quite obnoxious, and honestly, I felt a bit like Julia Roberts in *Pretty Woman* — I genuinely didn’t think people were treated like that in real life. I’ll acknowledge that when I arrived, I had been volunteering all day at a dance competition for my daughter, had a cold and probably looked like a complete mess. However, that really shouldn’t determine how a guest is treated. I had also called the day before specifically to ask whether I could add breakfast to my booking and pre-pay for it, thinking this would make the morning easier. When I arrived, it seemed there was no note of this whatsoever, and I had to explain the situation again. It was eventually sorted, but the whole experience was unnecessarily difficult. I really don’t understand why simply adding breakfast to the room and taking payment for it needed to be such an ordeal. There were also several issues with the room. The first time I used the shampoo, the pump broke off the top of the bottle. The bath took an incredibly long time to fill because the water pressure was so poor. It also would have been nice to have bath products available, rather than just one bar of soap by the sink and the fixed shampoo, conditioner and body wash dispensers in the shower. The hairdryer in the room was broken, so I called reception to request another one. It took approximately 30 minutes for it to arrive. By that point, my hair was almost dry and I had already had to straighten it using my own hair straightener. There were also strange noises coming from the ceiling overnight and in the morning, which sounded like pipes or running water. Breakfast was another disappointment. When we were seated, we were told that gluten-free toast could be prepared if required, so we asked for some. We were told it would take 5–6 minutes, which seemed completely reasonable given how busy breakfast was. I assumed the toast would be prepared and brought to the table promptly so it would still be hot. Instead, it took around 20 minutes to arrive, and by then the toast was cold, rubbery and essentially inedible. Unfortunately, this also meant that the food I had taken from the buffet to put on the toast was cold by the time it arrived. There were some positives. The room itself was clean, and the coffee machine was excellent — the coffee was genuinely delicious. I wasn't sure whether the coffee pods were complimentary or part of the minibar, though, as there was no clear signage and they were all stored together. Overall, there were simply too many small issues throughout the stay, and the poor customer service at check-in really set the tone. For the price and standard I expected, I left feeling disappointed rather than looked after.

good location lovely room with all i needed plus a little more. very clean and wonderful views. loved tea and coffee in room.

Incredible hotel. Luxurious, brilliant location and incredible staff. Nothing is too much effort. Everything you need. Couldn’t recommend it highly enough!