Grand Hyatt Melbourne

The hotel is beautiful and very elegant. Staff is specially attentive and nice. The bathroom and bedroom was very comfortable, large and luxurious. We loved the food and the breakfast ! Best breakfast buffet I had in a 5star hotel so far!

each time I visit Melbourne I like to stay at the Grand Hyatt because the rooms are spacious and the location is central to most things I need. On his occasion, I was disappointed in a few things. I booked two rooms and the room charge on the first night was different for the two of us??? why?? I was eligible to have breakfast on Level 31, but no-one mentioned this to me on check in I up graded my room through the global Hyatt website, but this wasn't honoured at the local Hyatt hotel I'm not sure if this was a "new" staffing issue Not the experience I was used to receiving when I stay at the Grand Hyatt Melbourne

My adult son and I had a fantastic 4 night stay! Christopher provided an amazing upgraded room and an early checkin. Nick (concierge) offered excellent suggestions, and was a joy to work with. The location was fantastic, but the crown jewel was the CLUB LOUNGE. Absolutely the best we’ve experienced in all our travels. James was outstanding and delivered anything we requested. The drinks, food (almond croissants!), and service made our stay perfect. We love Hyatt and would return just for the Lounge!

The bed was firmer than many other beds I've stayed on, the room was well presented, clean and tidy. The breakfast was great and provided many options from continential to hearty cooked options and there is even a smoothie bar and custom omelette station. I highly recommend the Grand Hyatt but I have to point out two issues, one very minor and another which could be bothersome to some. Ideally, the window to outside would have been clean so you could have a nice, unobstructed view of the city. Not a deal breaker but something worth mentioning. The main issue was the lack of hot water. In the middle of winter in Melbourne, nothing else hits like a hot shower. Unfortunately, the best I could manage was a lukewarm one. I should mention that despite this, I will be back, because everything else was fantastic, including the friendly staff.

I stayed at the Grand Hyatt Melbourne during a short personal trip, and the experience left a deep impression—especially after I realized I'd forgotten my company phone in the room post-checkout. The Lost and Found team quickly located the device and kept it safe. After I confirmed with Hyatt Regency Sydney that they could receive it, the hotel stepped in to help with next steps. Craig, the concierge team leader, not only recommended reliable courier options like DHL, but also proactively reached out to the receiving hotel, requesting they update me once the phone arrived. Thanks to that extra layer of coordination, the whole process was smooth and worry-free—and the phone was delivered in perfect condition. As a Globalist member, I was also upgraded to a quiet corner room with beautiful views. It was a great space to unwind, but honestly, it was the way the staff stepped up when I needed help that truly stood out. This wasn’t just about thoughtful service—it was real support at a moment when it mattered. I’ll remember that long after the trip, and I’ll gladly stay at Grand Hyatt Melbourne again.