Grand Hyatt Melbourne

We spent a night in the city while visiting friends and had a really lovely stay. The location is fantastic, close to everything we wanted to see and do. The hotel has a beautiful atmosphere, and having a room with views over the city made the stay even more enjoyable. Breakfast was included and was well above what you would normally expect from a standard hotel breakfast, with a great selection to choose from. We were very impressed, especially with the fresh juices. A wonderful stay and a hotel we would happily return to.

Great place, great service and a really great experience. Will definitely be a place I would stay again for a CBD staycation.

Our stay was extremely disappointing. The hotel had renovation works taking place during our visit, and the constant noise made it impossible to relax and enjoy our stay. Guests should be clearly informed of major works before booking, as this significantly affected our experience. Even more concerning was a serious safety issue in our room. When I switched on the bathroom light, it exploded, sending glass across the bathroom and leaving us without a working light. It was shocking, frightening, and could easily have resulted in an injury. This is not something any guest should have to experience in a hotel room. Although maintenance was eventually sent to fix the problem after we reported it, the fact that such a hazardous issue existed in the first place is unacceptable. Between the disruptive renovation noise and the dangerous condition of the bathroom light, our stay fell well below the standard we expected and paid for. Unfortunately, we left feeling frustrated and disappointed.

No world of hyatt welcome. 1 ply toilet paper. No facial tissues. Got charged for valet parking (never used the car whilst checked in) considering the room we stayed at had lounge access.

Great hotel. BUT ........ how in this day & age does a Room not include a 'Smart TV' with access to subscription services?