Pan Pacific Melbourne

A complete disappointing stay. The location is undeniably fabulous with DFO (an outlet) just downstairs and it is close to the Crown with many restaurants options. Prior to arrival, I submitted an email enquiry with no response until I followed up. Check in was smooth but no recognition of GHA member tier. The main issues with the hotel are housekeeping, service one, laundry & breakfast. Used cups were not cleaned, teabag not refilled, the duvet was folded differently each day, no vacuum clean until check out. Cups are damaged without replacing. There is no coffee machine in a 5 star hotel which is a surprise. The breakfast spread is limited and some staff are great while some are very unfriendly. In short, this is not a 5 star standard. But I wanted to thank the team at the club lounge, they were the only team that I think they are trying their best.

A lovely hotel in a great location. All staff were so friendly every time you walked past them. Hard to single out all but special mention to Jennifer and Delia at breakfast who seemed to love their job and it showed through in their service. By the way Breakfast was excellent. Would highly recommend this hotel.

Another wonderful stay at the Pan Pacific Melbourne. We stayed in both the Yarra and Panoramic Suites, which are very spacious and comfortable. Wonderful area, right near the Wharf and DFO. food has been fabulous and we especially loved our host, Jess, in the Club Lounge. Perfect coffee and service with a lovely smile every time.

My law firm has had an exceptional experience in booking multiple rooms with Pan Pacific Melbourne, notably by reservations team member Nicole. She was friendly, knowledgeable, patient and very accommodating to our needs. We were considering a different hotel as we needed a greater lounge area for communal gatherings, but we have decided to stay with Pan Pacific Melbourne due to their outstanding service. We cannot highly recommend them enough.

From the moment you arrive at Pan Pacific Melbourne, the experience feels exceptional. The entrance is truly spectacular — a grand, modern lobby with warm wooden textures, elegant lighting, and beautifully arranged seating areas that immediately create a sense of luxury and calm. The stone‑accented reception wall adds a dramatic touch, while the spacious layout and stylish décor make the whole arrival experience feel special and welcoming. Outstanding Front Desk Team: A special mention goes to the incredible front desk staff who made the stay memorable from the very first interaction: Stephani, Camille, and Kristofer — warm, professional, and genuinely attentive. Their hospitality sets the tone for the entire hotel. Exceptional Service Throughout the Hotel: The service across the property is consistently excellent, thanks to a dedicated team each of them contributed to a smooth, friendly, and welcoming stay. Their attention to detail and kindness truly stand out. Breakfast at Pan Pacific Melbourne is a delight: Wei, Avishka, May, Binuri, Edi they are very professional. Mukesh prepare a perfectly fluffy omelette that quickly becomes a favourite. A special mention goes to Alice, who was exceptionally polite and attentive and show us what we need in order to have a delicious breakfast. Jennifer serves tea with such care and precision that it elevates the whole breakfast experience. Dock 37 Bar & Kitchen — Excellent Dining at Dock 37 The team — Melissa every time a warm welcome and profesional services, Vivien, Silvye, and Toni — deliver warm, polished service that makes every meal enjoyable. Dinner is a standout experience: The oyster starter is fresh and beautifully presented. The fish dishes are cooked with finesse. The pasta is an exquisite choice — rich, flavourful, and perfectly balanced. Room & View: Our room offers a beautiful view of the city, especially at night when Melbourne lights up. It’s comfortable, clean, and designed for a relaxing stay. Pan Pacific Melbourne delivers a consistently high level of service, comfort, and dining quality. The spectacular entrance, the exceptional staff, and the excellent meals at Dock 37 make it a hotel you look forward returning to. A truly memorable stay.