Pan Pacific Melbourne

We stayed for 3 nights from 3rd to 6th October. We originally booked a family room with river and skyline views but were alloted initially a room without the said view and we had to stay in that room for the first night that is 3rd October. When we highlighted the discrepancy, we were shifted to the room type we originally booked and we stayed at room 1230 for the rest 2 nights. Room: The new room 1230 was spacious, spotlessly clean and had an amazing river and skyline view. The most interesting part was that the gas brigade evening show by Crown Casino was clearly visible from our room. Location: The hotel's location is fabulous considering its proximity to the DFO and the southbank promenade with plenty of eating options. Breakfast: The breakfast at Dock 37 was very good and had adequate options to choose from. Staff: The hotel staff from frontdesk to breakfast to concierge to porter services had been wonderful and very nice. Jessica from frontdesk helped in smooth and fast check out so early in the morning. Also, Onur (sorry, if I misspelt the name) and Ares from concierge were very cooperative too. Points of caution: 1) We had to deposit AUD 300 at the front desk as security deposit at the time of check in for our stay for 3 nights. However, the hotel website says its AUD 100 per stay as security deposit. Not sure why we were asked for AUD 100 per night instead of per stay! On inquiring about this at reception, there was no answer to this from them! So watch out! 2) Complimentary water is only provided on request. The hotel provides reusuable bottle on day 1 for refilling water at water dispensers installed on each floor for rest of the stay. 3) There can be allotment of different rooms from rooms originally booked specially if booking is made through 3rd party apps. Like it happened with us initially on our first night of stay.

We have stayed at this hotel several times when it was under the Hilton banner. We had high hopes that our suite would be as nice as our previous visits. Unfortunately, the place had dated and repairs not done. The one and only couch in the suite was old, stained and uncomfortable. Part of the floor in the kitchen area had lifted and repaired with a piece of tape. Come on guys, this is totally unacceptable for a 5 star hotel. The views of the river and city are a key selling point of the hotel, but the windows were filthy dirty. Lighting was virtually non existent in the bathrooms. The beds were very comfortable and the bathrooms clean.

We arrived early to come into an upgrade from our Deluxe King to the Superior Club lounge access with Buffet breakfast and late check out offered for 2pm. Staff well mannered and there to help with any questions answered with care.

Not our usual hotel in Melbourne but here for a conference so have it a go given so close to the convention center. What a mistake!!! So I had a club room with additional benefits (that I paid for), the club was great, I was in and out all day given the conference, Asian guy during the day was fantastic, old guy at night was disgraceful. They did turndown 1 out of the 3 nights, didn’t bother filling the minibar, didn’t replace water, didn’t replace basic provisions like coffee in the room, called and asked for coffee for the room and told will bring right up and didn’t bother turning up (so had to go and buy a coffee). Ordered room service and it was stone cold. The list goes on but instead of wasting my time and yours would just suggest you avoid this hotel.

Our room was clean and spacious. It also had the view of the Yarra River. Hotel located next to outlet village. Breakfast was good and service for hot drinks was great. Staff helpful and friendly. Good location for visiting Melbourne.