Pan Pacific Melbourne

We booked two Yarra Suites and were told at check-in that one had been upgraded to a Panoramic Suite. I still have no idea if that’s actually an upgrade. The Yarra Suite has a far better living space, while the Panoramic has nicer views and a better bedroom. The problem is the living room in the Panoramic Suite is small and awkwardly laid out, and it’s not a space you want to spend any time in. The views were great and the service during our stay was decent, but the hotel itself is extremely run down. There were stains on the furniture, dust everywhere, and even loose electrical wiring. For a room that supposedly goes for $895 a night, it’s pretty unacceptable. The lounge was also disappointing, especially compared to the Accor lounges we’re used to. The breakfast food was always cold, and one morning they even ran out of eggs. The buffet downstairs was far better. After using express checkout, I got an invoice showing a $197.25 charge for guest laundry—even though we never used any laundry service. We also accidentally left some expensive, hard-to-replace electronics in the room. I’ve tried contacting the hotel about both issues and still haven’t heard anything back. Would not recommend.

The rooms are very luxurious and the position is great. The gym is also nice. 2 issues: 1. The breakfast ingredients are top quality but the "hot" buffet is cold. The lamps supposedly heating it just don't work. 2. We care about the planet. Each time we leave the room we carefully turn out all the lights. Each time we come back every single light has been turned back on - don't they care?

I really enjoyed my stay at this hotel. I was in room 1631. Beds were dreamy. Bathroom great with lovely toiletries. I loved the big bath - and the bath salts. The hotel is very busy but once in your room its exceptionally quiet. Added to that, an electric blind to help with light I slept so well. Reception area is lovely and not sure what air fragrance they use but the lobby area smells divine. Room service was fantastic on the two occasions I had it. Very reasonable in cost and simply delicious. Small shop for nibbles a few feet away from hotel and easy walkable access to many restaurants nearby. I'd definitely return if I return to Melbourne.

A beautiful room with a full wall of glass window views across the Yarra river, big wheel and cafes gave impression of a sweeping vista

Excellent stay at the Pan Pacific hotel. We booked this hotel because it is next to the Melbourne Convention centre, where my daughter was attending an event. The hotel foyer is elegant and welcoming and the staff were helpful and efficient. We arrived late in the day and our rooms, on level 7 were ready. The rooms are spacious and well appointed, everything was in excellent working order. The bed was comfortable and I liked the small 'pop-out' lights on the headboard as so many hotels lack suitable reading lights. The motorised blackout blind was great for blocking out any city light at night. The seperate toilet within the bathroom area is always a bonus. However the new trend to have doorless, 'open' shower area's is not my favourite as these can be a bit cold. Nonetheless the bathroom was lovely and the Jo Loves bath and shower products divine. There is a seperate direct elevator access to the convention centre from level one of the hotel, which is very convenient. We tried the room service and I can recommend the Caesar Salad and Club. The cafe was perfect for a quick coffee and light breakfast before heading out in the morning. We also ate at the restaurant Dock 37 and recommend the Scallops and the Olive Cake (very generous portion!). Would definitely stay here again.