Pan Pacific Melbourne

Currently staying here for five nights. We arrived late on Monday evening after a long flight. Got into the room and after a while saw an old disposable contact lens left on the side of the bath, a chocolate wrapper behind a chair and no milk in the fridge so couldn’t make a coffee. I rang and reported this and was offered a change of rooms (too tired)! They said they were sorry and would let the senior housekeeper know in the morning. Would have expected some communication about poor standard of cleaning but to no avail.

I was very disappointed with my check‑in experience. I waited for half an hour with no communication or explanation until I asked what was happening. When I finally arrived at the panoramic suite, I was met with rain‑stained windows that obscured the view — something I specifically paid a premium for. At over $1,000 a night, I expected far higher standards. The couches were stained and clearly needed a proper steam clean. Overall, I’ve had better service and better‑maintained rooms at far more affordable accommodations. This stay did not meet the level of quality advertised or expected. Don't think I'll be staying here again.

We booked our annual two night Christmas staycation through luxury escapes which included club lounge privileges and late check-out and room credits. We were greeted by the lovely Stephanine who informed us that we had been upgraded to a Panaramic Suite, which we were most grateful. The Club lounge was the best it has been in all our visits over the years. The team Danny, James, Trang, Alessandra and another couple of ladies were all amazingly friendly and attentative. Food was again improved and promptly replenished. Our room was spotless and the view down the yarra was spectacular both day and night. The bathroom amentities smelt great. The Happy sleep menu offers complimentry supper which included a warm oatmeal which was enormous and delicious. Just annoyed I didn't discover this on our first night stay and yes sleep quality was achieved. My partner and I agreed this was the best stay we have had over the years. In saying that the others were good. I belive this group of staff members were truly part of this decision and an asset to the Pan Pacific brand.Looking forward to our next stay.

We have been staying 4 days in this hotel. We've got a nice spacious corner suite. The view to the Yarra river is spectacular! We enjoyed the club lounge with a beautiful spacious interior. Overall e very enjoyable stay.

There are many things worth raving about: The location’s great, as you’re within walking distance of many places of interest as well as a tram stop within the free tram zone. As always the staff were, without exception, both friendly and professional. My pre-stay confirmation email was answered promptly and all my requests were granted. As a GHA Discovery Titanium member, I was given an early check in and late checkout (even though they were very busy) and good welcome amenities: sparkling wine, sweet yummies and a bowl of fruit. I was also generously upgraded to a Yarra Suite, which is very comfortably furnished, has lots of storage space and offers magnificent views of the fabulous city skyline, the Yarra River and beyond. Although, sadly, the Pacific Club Lounge was closed temporarily, part of the large, comfy restaurant was blocked off as a substitute. In the evening there was the usual fine selection of hot and cold canapes plus a good choice of beer and wine etc. Buffet breakfast, in the restaurant, is excellent with a great variety of offerings to suit all tastes,