Pan Pacific Melbourne

Lovely hotel. Worth paying extra to have a river view. The rooms are clean and very comfortable. Excellent hotel in a good location on the Yarra river. The staff are great. We have stayed before and will stay again

**One of My Finest Hotel Experiences** I recently stayed at Pan Pacific Melbourne, and it genuinely ranks as one of the finest hotel experiences I’ve ever had. From the moment I arrived, Carl F. greeted me with a warm smile, handshake and genuine hospitality. His manager even personally walked me to the front desk, which immediately set the tone for an exceptional stay. Jack made check-in friendly and seamless, and I was absolutely delighted when Christian, the Duty Manager, surprised me with an upgrade to a Panoramic Suite overlooking the Yarra River. It was such a generous and memorable gesture. Ricky, the Hotel Manager, was equally warm and welcoming and ensured my luggage was taken to my room. From the very beginning, the entire team went above and beyond to make me feel comfortable and valued. I travel frequently, and while the South Wharf location is fantastic, it is truly the **people who make Pan Pacific Melbourne special**. Every interaction was warm, professional and genuine. The Pacific Club Lounge was another standout. It is beautifully furnished and offers excellent all-day snacks, wonderful evening canapés, and a great selection of food and drinks. A special mention must go to Hyper, the Director of Food & Beverage, who personally moved around the lounge with a big smile, checking that guests were looked after and even topping up glasses of champagne. That level of personal attention really stood out. Gigi, Rhiannon and Evie were fantastic in the lounge and bar. Their warmth, friendliness and attention to detail created such a welcoming atmosphere, and the food and drinks on both evenings were excellent. Beau and Jamie also made breakfast a pleasure, while Kristal, the Duty Manager, welcomed me back to the hotel with the same genuine warmth later that evening. On Sunday morning, Von and his team made an excellent coffee and provided another lovely start to the day. I was also incredibly grateful for the early check-in, late check-out, thoughtful welcome amenities and generous suite upgrade. My pre-stay email was answered promptly, and Camille, Fatima, Emma, Jessica and their team, along with Jack, handled my requests with genuine care. What impressed me most was how **heard, valued and genuinely cared for** I felt throughout my stay. So many members of the team went the extra mile, and those personal touches are what transform a hotel stay into a truly memorable experience. A huge thank you to everyone at Pan Pacific Melbourne for such outstanding hospitality. I’m already looking forward to returning after Christmas and coming back in 2027. I highly recommend Pan Pacific Melbourne and cannot wait for my next stay! ⭐️⭐️⭐️⭐️⭐️ A sincere thank you to the entire team — you made my stay truly special.

A complete disappointing stay. The location is undeniably fabulous with DFO (an outlet) just downstairs and it is close to the Crown with many restaurants options. Prior to arrival, I submitted an email enquiry with no response until I followed up. Check in was smooth but no recognition of GHA member tier. The main issues with the hotel are housekeeping, service one, laundry & breakfast. Used cups were not cleaned, teabag not refilled, the duvet was folded differently each day, no vacuum clean until check out. Cups are damaged without replacing. There is no coffee machine in a 5 star hotel which is a surprise. The breakfast spread is limited and some staff are great while some are very unfriendly. In short, this is not a 5 star standard. But I wanted to thank the team at the club lounge, they were the only team that I think they are trying their best.

A lovely hotel in a great location. All staff were so friendly every time you walked past them. Hard to single out all but special mention to Jennifer and Delia at breakfast who seemed to love their job and it showed through in their service. By the way Breakfast was excellent. Would highly recommend this hotel.

Another wonderful stay at the Pan Pacific Melbourne. We stayed in both the Yarra and Panoramic Suites, which are very spacious and comfortable. Wonderful area, right near the Wharf and DFO. food has been fabulous and we especially loved our host, Jess, in the Club Lounge. Perfect coffee and service with a lovely smile every time.