Sofitel Melbourne On Collins

Very friendly on arrival, fast efficient check in, staff helpful and approachable. Excellent location. Lovely room, amazing view overlooking the city,dated bathroom, but clean and functional. Breakfast good choices, very tasty. Only negative, one bar open which was very “formal”, butt good drinks menu and staff.

I’ve had many trips to Melbourne for work and stayed in a number of hotels in the CBD, the Sofitel is my absolute favorite and the one I always want to come back to. Great location, lovely rooms, friendly staff, great dining options and an all round great vibe. My pick of the bunch!

We like staying here. Convenient location, nice rooms and all the staff are amazing. Accor Plus membership always makes it a winner to dine in.

Sofitel Melbourne on Collins Street has the best high tea in the State of Victoria. Hospitality is special treatment, with many excellent staff on 35 Collins Street. The High Tea Menus are special. The wine and beer menus are sophisticated. Staff are hospitable and friendly, engaging in pleasant conversations. It's the best tea in Melbourne; groups of people often join together for an outgoing conversation.

My mom and I travelled to Melbourne Australia for the first time last 17 May 2025. Our plane arrived an hour before midnight and we were able to leave the airport by 1am. The taxi ride from the airport was fast and the driver very friendly. I had a very bad experience in Sofitel Hanoi and I was afraid that something like what I experienced in Hanoi will happen again in Melbourne. There was only one person at the front desk understandably so because of the time we arrived. Check in was fast since we were the only one who had to do so. The room was nice and had a great view of the river. The food at the buffet breakfast spread was great but i love that they will do eggs benedict upon request. The location of the hotel was great because it was near the tram station within the free zone. It was a surprise that no one is on the concierge desk the first full day we were there, Sunday. No one at the front desk knows the way to where we wanted to go and was told to go to the concierge desk but no one is in that Sunday. I was interested to book tours or river cruises for that day. We also had dinner at the Arrium in 35. The service we received from the only lady staff that evening was great. I wanted to comment on the younger guys attitude though when I approached him to do the payment. He was very rude and was banging some things on the counter when i left the counter. The room we stayed in was always kept clean and I would like to thank the housekeeping team specially Mitchelle for making that possible. She greeted us with a very warm smile and asked if we need anything else to make our stay comfortable. She and her team should be commended for a job well done. During breakfast we are greeted by Alice with the same warmth. She would ask us if we need more coffee and will make sure we are comfortable. Great job ladies! The stay at the Sofitel Melbourne on Collins was ok.