Sofitel Melbourne On Collins

Highly recommend this hotel. It had sultry ambience and a sense of luxury for sure. The hotel room itself was modern and clean. The shower was not the best. As a couple we didn't need the step in bath option and the showerhead was really disappointing. The water pressure was low and difficult to get the temperature just right. It was either too hot or too cold. Other than this I found the overall hotel experience very welcoming and would recommend it to others. Room service was also top notch. Loved the Sofitel.

The reception and the Concietge were efficiently helpful and deserved five stars and the bed was quite vomgortable but the room and bathroom were extremely dated and resembled a 1960s 2 star hotel. A xhower over the bath in a five star hotel in 2026 is a joke. The csrpet was well worn and sfter two nights we still could not operste the lights, the sir confitioning or the television. We stayed last week at a Millennium hotel where all of these things were simple to operate.. we will not be returning to Sofitel on Colllins Stredt.

This hotel is magnificent. Both in terms of the building, each room being at least 35 floors above the ground, and the staff, who are warm and welcoming. The food and drinks are first class and the position at the top of Collins Street, with a free tram stop outside, is superb. Across the road are the Treasury Museum (free), Fitzroy Park with Captain Cook’s house and nearby are the tennis and cricket stadiums.

Three wonderful nights here to enjoy the Australian Open tennis. Wonderful views, impeccable service, very comfortable room, spacious bathroom and a marvellous king-size bed. Even got the chance to have a nice chat with Jim Courier, who was also staying here, together with a number of players and supports. Really enjoyed the breakfasts, although I note another review mentions pancakes, which I didn't notice being available. Maybe next year I'll look a little more closely.

My stays at Sofitel Melbourne have consistently been exceptional. The hotel’s prime location and high standard of service are key reasons I continue to return, and my Platinum benefits have always been recognised, for which I am very appreciative. On this occasion, however, I experienced an issue at reception where my loyalty points and status rewards were incorrectly credited to another account. Unfortunately, the process to resolve this error has proven to be unexpectedly complex and remains ongoing. To date, it has been unclear who holds responsibility for resolving the matter, which has added to my frustration. The absence of a dedicated ALL office in Australia has further complicated the resolution process. I would appreciate clearer ownership of this issue and a timely correction to my account to reflect the benefits I am entitled to. I value my relationship with Sofitel and trust this matter can be resolved promptly and professionally. Kind regards,