Sofitel Melbourne On Collins

Stayed 3 nights for our anniversary which we had mentioned on booking and on check in, unfortunately there was no acknowledgement of it by the hotel while we were there except for Kiara in the club lounge that really made us feel special. We loved the hotel and staff and have made 2 more bookings one of which is our anniversary next year hopefully with a bit more care.

We had a great weekend staying at a Junior suite. Thanks to reception team for looking after us, what a such beautiful upgrade!

I came for 3 night stay for business but the most frustrating thing was communication with hotel. I booked with Booking.com and requested for a tax invoice when I booked. When I arrived the reception refused to provide me with one saying I paid directly to Booking.com I sent 6 messages to the hotel requesting for a tax invoice and no one replied . All I got was an automated response. It’s as if no one works there. On my last day and only after complaining and threatening to give 1 star Google review that the reception provided me with one. Seriously why must this be so hard? If I paid through Booking.com, ultimately the hotel gets paid. It took the receptionist one flick of a button and tax invoice was done. It was done after I showed her the unanswered messages. Apart from a nice stay, the stress of dealing with front office staff, automated response from admin team just for a simple tax invoice would suggest that from a personal perspective Sofitel Melbourne cannot be recommended as a business stay. Nice hotel, nice rooms and perfect location but absolutely terrible experience with front office staff and management. 6 unanswered messages is way beyond acceptable “5 star” hotel practice.

We stayed 1 night at the Sofitel on Collins Melbourne, in late September and loved every moment of it. The hotel itself would have been spectacular when first built, whilst a little dated now in terms of the design and architecture, in my opinion it was still very grand and had a very classic lux feel. Our check-in went very smoothly and we were allocated a room on the 48th floor. The views of Port Phillip Bay were stunning but I can imagine that a non bay view room would have been almost as impressive. The room features were all as one would expect staying at a Sofitel property, the bed was very comfortable, including a pillow menu and evening turndown service. Unfortunately we missed out on a reservation at the Level 35 restaurant, so booking early is a must! We did have a drink and some snacks at the hotel bar which was lovely and had a nice atmosphere. And below the hotel is a small shopping centre with some reasonable takeaway options for something quick to go. We ate breakfast at the hotel buffet, it was a Sunday morning, and appeared to be very busy. The tables were quite close together which made it difficult to navigate carrying food back to the table. I wasn’t as impressed with the buffet options as I have been at other Sofitel properties but it had a decent selection of hot and cold options including juices, pastries and eggs made to order. In terms of location, this hotel is great for theatre shows and good restaurants although accessing other pockets of the Melbourne CBD is easy on foot or by train/tram. There are parking options either adjacent to the building or close by and the closest station, Parliament Station, was only a 2 minute walk. This hotel is a great option for a Melbourne city stay regardless of occasion. I hope to return again soon!

We stay here each year to celebrate our birthdays and anniversary because the Sofitel Melbourne on Collins are always super friendly whilst being very professional. This hotel always gives us a very warm feeling like we’re coming home again. Whether it’s dining at club 35 where they make a superb breakfast or afternoon tea or enjoying canapés in the executive Lounge. The bed is always comfortable and our memory foam pillows give us excellent rest for our heads. If you’re looking for extremely comfortable rooms where the staff welcome you and treat you like family then this is the place to come. You are right on the edge of the city, close to public transport theatre, movies and restaurants