W Melbourne

I spent 3 nights here as a break from home duties. To shop see a show and eat and relax. The bed and bathroom are a good size. The room was quiet i never heard a door slamming. My room on the 8th floor was dark with a building opposite but I didn't care as I was only sleeping in the room. The wardrobe is a good size..better than The Reverie and many other 5 star hotels..the food selection is good. There is one major problem in this area. Its buffet breakfast included or nothing.. they need to address this immediately. All I wanted was my two expresso coffees maybe a bit of fruit and a slice or toast. You can't order anything a la carte. That's just silly. I don't want an all you can eat $58 buffet..one girl took pity on me and she got me a small plate of kiwi fruit..I commend her for her observation and initiative. This made my view of the service soar to a new level. After all the wastage at a buffet half eaten plates, what's the big deal if they offer me a kiwi fruit in my room rate that didn't include breakfast. Offer guests that want this some choice W. The pool area is nice for an indoor pool and was heated to a warm enough heat that ppl could actually swim. Bravo! The light lunch is had there was good. The underground bar served a killer cocktail. It had a very good atmosphere. I had stayed at the W in Bali and hated it as the electronic lights and switches were impossible and every had a purple tinge to it even the pool. This hotel had intuitive controls for everything and I had no problem. It is a much better location then the very expensive Ritz and it is less than half the cost. Stay here.

I booked as part of Chase's The Edit program. Check-in was smooth and the agent explained the benefits I got with my reservation. The room was functional, clean, and comfortable. I left some feedback as part of a survey prompted after logging into the wifi, and shortly after I received a call to help address some of my (minor) points of feedback. I liked the location. A short walk / tram ride from Southern Cross station if you're taking the bus from the airport. I was able to walk to an event at Marvel Stadium. There's trams on the same block, which made getting around the CBD and to Fitzroy very convenient. I did enjoy the breakfast, but I will say the pastries were not very good, which was a disappointment. There was a good variety and included barista made coffee.

I arrived in the early morning before official check in time and the team couldn't have been more helpful and welcoming. Great check in experience, love the style of the rooms and it's space. While I only had one night here and quite a number of business meetings, I was glad that the hotel had a great bar to enjoy a nice drink and catch up with colleagues in a great atmosphere. Breakfast was plenty and of high quality. Great choices! What really sets it apart is the team working there... one stood out in particular, a young man at the valet named Matthew. Amazing young man, with such a welcoming and can do attitude, which was remarkable. Apparently has just recently started, but clearly made a great first impression. Will definitely return, and even if it would be just for a friendly catch up with Matthew from the Welcome desk.

I booked the hotel using Chase points and could not be happier with the choice. The hotel is in the perfect location, with a tram, buses, train, everything, all within like a 5 minute walk. The CBD has so many shopping and dining options and it’s a 15 min walk away. The Yarra River with all its restaurants and things to do is right there. The Botanical Gardens, clubs, everything. And if you don’t want to leave the hotel, there is enough to do within. The gym is great with an excellent mix of weights and cardio. The pool upstairs is such a vibe. The staff are top notch. All in all one of the best stays I’ve had.

The people at the W were incredibly helpful with our needs. The room was gorgeous and all facilities were clean and well equipped. Will definitely stay here again!