Chable Yucatan

We loved Chable Yucatan. The staff was warm, welcoming and fantastic at anticipating our needs. The location (see photos) could NOT be better, prettier or better cared for. The casitas are perfectly arranged, well equipped and outfitted with wonderful bedding. The property is pretty large, but they not only provide bicycles, they arrive almost instantly with golf carts to take you everywhere. The lay out is essentially spa at one end, pool at the other with the casitas completely hidden in-between, so you are really pretty close to everything, while experiencing absolute privacy. We did use the spa. The staff was super skilled, and they took their Mayan tradition seriously. You could feel the grace, magic and power of it in every service. The food was everything that you would expect from a Michelin two star and, at pool side, easy and approachable. Yes, the pool hamburger is over-priced (as reviewers have said), but everything else is pretty typical of american prices for similar things. My advice: order something more authentic. There is a burger place in the airport (if you must have one, go there). How do you achieve this level of dining and hospitality in a wild, relatively remote spot? How did arguably the top hotel in North America end up here? It is a mystery, but a mystery that we will certainly be drawn back to.

We booked a room here after seeing a Mexican resident special on their website that plainly states the room rate is charged in Mexican pesos. It wasn’t until we arrived to check in it was revealed the $4,872 for one night was charged to our card in US Dollars. Management refused to refund the charge and fought the dispute I filed with my card. They are insisting we pay nearly $5,000 for one night in a hotel we did not stay in and never would have booked if their own website didn’t say the rate was in pesos.

Amazing hotel and experience. Each corner is an artwork where architecture, design, history and landscaping combine perfectly. The staff is welcoming, kind and proud of the hotel.

My boyfriend and I stayed at Chablé Yucatán last September, and as we were reminiscing all the properties we’ve had the privilege of staying at (think the St. Regis Rome, Ritz Carlton Puerto Rico, Secret Bay, St. Regis Venice, etc.), Chablé is by far our favorite, and we had to come here and leave a review! This was my first time staying here, and my boyfriend’s second time. The location of the property is stunning - it’s set against the backdrop of a historic 16th century hacienda, with lots of features from the original property tied in with the more modern amenities. Sometimes you’d get lucky and see the resident deer exploring the grounds, along with plenty of birds, and we even got a surprise visit from a grey fox! The rooms were gorgeous and very private, and for the vast majority of our stay, it felt as if we were the only people there. The staff members are kind, welcoming, and eager to assist, so you never feel as if you’re an inconvenience. They were happy to converse with us in English and Spanish, and were a helpful resource in finding cool things to do both on and off property. The food was also very good (especially breakfast, with their delicious pastries and butter!) although dinner sometimes left a little to be desired. Keep in mind that Chablé Yucatán is not on the coast, but rather tucked into the jungle 35 minutes from Merida. For my boyfriend and I, this wasn’t a concern at all - we loved exploring the small towns in the surrounding areas, talking with the locals, seeking out abandoned haciendas lost to the countryside, and swimming in the numerous cenotes in the region. However, if you’re into laying out on a beach, you won’t find that here. All that being said, a rental car is a must! We never felt unsafe, and felt as if we were right at home. I can’t wait to travel back to Chablé Yucatán soon!

Can’t more highly recommend a visit to this hotel. Everything about it is really special. The staff is very friendly and the facilities are impeccable. We stayed for 5 nights and found it to be one of our most tranquil stays. The new kids club adds a host of activities for the little ones.