Hacienda Xcanatun

Everything from reception, environment and treatment was a 5 star. The music, the sent and the amazing therapist were all perfect

Very nice and relaxing staff friendly helpful and cordial. They even made a xake and spacial plate to celebrate my Wife Birthday, really nice and caring. The Spa was really nice and they informed us all the way to the massagi. Relazing atmosphere in a perfect setting

We came to Merida for our 20th anniversary and to see Chicago. Stayed here based on a friends recommendation. The hotel confirmed the reservation several days in advance and asked if we required help with transportation and what time to expect us. Check in was painless staff extremely friendly, during our stay we we were greeted by our names property grounds are well maintained and beautiful. Restaurant and bar staff provided prompt attention to all our needs. Rooms were very comfortable, clean well stocked. Rooms cleaned and fresh towels daily. Coffee, water and tea provided daily. Main pool and bar staff outstanding especially Armin. He constantly checked on what we needed everyday including changing up the music as well as putting on the MLB when there were games. Special requests for cocktails were not a problem and used fresh local ingredients . The only downside is they changed their policy to allow smoking on the grounds. Unfortunately people were walking around the grounds and don’t care where they put their cigarette butts in the nice place

The pool and staff were great. Armin took excellent care of us all week, ensuring we always had full drinks and dry towels. Cannot recommend him and the entire staff at the hacienda enough for your family vacation. We had a great time during our stay.

We had a wonderful time at the Hacienda. The staff were amazing, welcoming and helpful especially Leslie at the restaurant who helped us us organise events such as the cooking classes for us. A fantastic experience and we hope to be back again.