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About the Hotel
Built in the 18th century, Hacienda Xcanatun (ssh-kana-toon), a former sisal plantation, has been magically recreated as a small luxury hotel. This elegant hideaway, set on nine acres of exuberant gardens and surrounded by protective walls, lies minutes from the capital city of Merida. Settle into the ambience of colonial Mexico in an air-conditioned suite filled with antiques, hand carved colonial furnishings, intricate textiles and Peruvian oil paintings. A unique fusion cuisine is served in the gourmet Casa de Piedra restaurant, awarded a 5-star diamond award from the American Academy of Hospitality Sciences. Savor a blend of French technique with Caribbean and local ingredients, plus Yucatecan specialties.
Location
Hacienda Xcanatun
Calle 20 S/N por 19 y 19A
Km. 12 Carretera Merida Progreso
Merida, Mexico
97302
Nearest Airport: MID
Features and Amenities
Reviews for Hacienda Xcanatun
Dissapoint
It is truly a shame that such an extraordinary and well-located property suffers from subpar service and operational failures. While the potential is there, the service under resort host Airam results in a lamentable experience. Despite the commendable efforts of staff members, the overall guest service by Airam is marred by exorbitant wait times and a blatant lack of attention to detail. Furthermore, the spa staff was conspicuous by their absence. If this hotel were managed effectively, it would be magnificent; however, the current state of affairs is deeply disappointing. I am uncertain if I will return.
John F
Genuine hospitality in a perfect setting
This was such an incredible surprise. It's quite an expensive hotel for the area and I wanted to have a special experience so I chose it. The staff has been extraordinary! from the dpa to Armin at the pool bar, these individuals made me feel like they actually cared that I was there, they were interested in who I was as a person, and they made my stay feel more like an extension of my life, hanging out with good friends and enjoying the best that life has to offer. I cannot express how impressed I was with the service at this hotel! I will be back very soon,
Stephanie W
Beautiful Hacienda
If you are staying near Merida, come here! The rooms are absolutely beautiful, but what makes this place is THE STAFF. From reception: Brenda, Marcos, housekeeping, the bellboys… everyone is fantastic. The BEST however, is Armin at the pool bar, Lol-Ha. Amazing bartender and the most friendly, sublime service ever! Just love this place and I’ll be back.
JennyRob67 - Carbondale, Colorado
Spa not good / lovely service
The hacienda concept is gone, they are building 90 rooms which you can see wherever you are in the hacienda. The massage was great but the spa experience is nothing, no sauna no pool spa so for a 250usd 60 min massage I would expect more. The service on the other hand is amazing in every area of the hotel.
RebecaThesiger - Mexico City, Mexico
Paradise Getaway
been a lovely stay so far, room is huge with every amenity needed. The staff make you feel like family and the resort is gorgeous.
Quest37235844240
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