Hyatt Regency Merida

The Hyatt Regency Mérida is a wonderful hotel—very clean, comfortable, and welcoming. From the moment you arrive at the entrance until you reach your room, the service provided by everyone is exceptional. The staff is consistently friendly, attentive, and helpful, which made our stay truly enjoyable. Breakfast was good, with a nice variety of options, but there’s room for improvement. Some of the food was served warm rather than hot, which slightly detracted from the overall experience. However, Spasso Cucina Italiana needs significant improvements. The portions are tiny, and unfortunately, the flavors and taste were not there. With some adjustments in quality and serving size, this restaurant could better match the high standards of the hotel. Overall, this is a great place to stay in Mérida, and we would definitely recommend it for both the quality of the hotel and the outstanding service from the entire team—my kudos to all of the employees for their dedication and professionalism.

Great location, excellent customer service and nice facilities. The food at the restaurants was great, and the staff was very nice. I definitely will recommend this hotel.

Beautiful hotel excellent service and delicious Yucatan breakfast. Approx 20 minute walk to the historic district but its around the corner from paseo montejo and exclusive restaurants and shopping.

The level of service at the Hyatt Regency Merida was outstanding! My status as a Globalist was recognized and front desk agent Eduardo upgraded my reservation and solved multiple problems for me. He used creativity and service-excellence to keep me in the same room even though I had three consecutive reservations. Thank you Eduardo for making things easier for me. My wife and I stayed nineteen nights, eating breakfast every morning in La Peregrina Bistro and the service staff is excellent. We enjoyed a warm "buenos dias" and anticipation of our needs from Carlos, Enrique, and Arturo as well as others during our stay. Housekeeping services were excellent. Our suite was cleaned perfectly daily and they responded to requests for extra bottles of water and new towels. They score 10 out of 10. The gym needs a new set of free weights (dumbells) as well as a few fans because it gets very hot in there. There should also be some mats for floor work or yoga. I donated the two that I bought at Walmart. Overall, the Hyatt Regency Merida is in an excellent location, has great food and service, and is an enjoyable stay in the capital city of the Yucatan.

Most comfortable bed, very clean room. I had access to early checkin. The Staff was very friendly especially Cynthia, Mario and Alberto. I choose this hotel due to it close location to CEM hospital. Nice ambience, and walking distance to Walmart.