Andaz Mexico City Condesa

After staying in the Sofitel Mexico City for the first five nights of our stay, we were looking forward to staying in the Andaz for the remainder of our trip (two nights) to close out our vacation in Condesa. The area around the hotel is great with multiple restaurants within walking distance and the hotel also has a few unique restaurants and bars within its structure, including a great matcha/coffee bar. However, outside of that, the hotel experience was somewhat bland. The rooms were dull, our shower was broken and the water did not drain appropriately, and we only received 2 bottles of water per night despite being in a city that does not have potable water. It was a stark contrast to the excellent experience we had at the Sofitel which had rooms that were above expectations. In addition, although the lobby staff were nice at check-in, there was not anything special about the service afterwards and at check out, the bell hop took two out of our six bags and left us stranded in the lobby only for us to find out 10 minutes later that he was not coming back for the extra bags. Although these are small things, they collectively added up to the experience being more of a three star hotel rather than a five star hotel.

April 2025 Just returned from a 5 night stay at the Andaz Mexico City Condesa with wife and 17 year old son. It was our first time in Mexico city which we enjoyed tremendously. The hotel is perfectly situated between the charming Condesa residential neighborhood, and the very hip Roma Norte area and only a short walk from both. We researched hotels very thoroughly before our trip and decided to settle here due to the overwhelmingly positive reviews, incredible views from the rooftop lounge /pool, and candidly, it was the only hotel in the entire city that had rooms with two double beds available that week that wasn't an extremely expensive 5 star property. The only other hotels that had rooms with two doubles available that week were Ritz Carlton, Four Seasons, St. Regis and Sofitel, all of which were out of our price range. Apparently rooms with two double beds aren't common in CDMX except at a select few 4 and 5 star properties so demand for them is very high. Every staff member we interacted with be they at the front desk, concierges, housekeeping and bar and restaurant were very courteous and professional. We didn't realize before booking that the week leading up to, and following Easter Sunday is one of the the biggest holidays of the year in Mexico with much of the country off for those two weeks, so the hotel was booked solid and the staff extremely busy throughout our stay. The city in general was apparently even busier and more vibrant than normal that week so we were very fortunate to have found a room with two double beds at a decent hotel at that time. Especially only two weeks in advance. There are a few things to consider. As others have mentioned, the rooftop pool is very small. Maybe 15 meters long by 10 meters wide at best. There is only a tiny area within the rooftop bar to put your things before taking a dip. The incredible view more than makes up for that though, so for us, this was no problem at all. We looked forward to our late afternoon dip after roaming the city for hours every day of our stay, but all you can do is soak and take in the view for a few minutes. You can't swim laps and there are only 3 lounge chairs that are submerged in the pool since there's no room to walk around it. If you're expecting anything close to a resort like pool experience, you'll be disappointed. The overwhelming majority of the rooftop space is for the restaurant and bar. The pool is an afterthought. Our room (and we assume most others) was very dark with few lights. We called the front desk shortly after checking in late in the evening, and within a couple of minutes, a staffer brought up a large and bright standing lamp which came in very handy and was essential during our stay. That it took so little time to be delivered was very impressive, and a harbinger of the service to come throughout our stay. Room size was small but adequate although storage/closet space for luggage and clothing was extremely sparse. We were there for 5 days and had a lot of stuff, so that was frustrating. All double bed rooms at the Andaz are directly across from the elevators on each floor. We weren't thrilled about that and asked if we could change rooms but were told all of their two double bed rooms are only in that area on each floor. We were also on a very low floor overlooking the busy Avenida Insurgentes. Thankfully, noise from being in a room directly across from the elevators wasn't really an issue but we would have preferred to be on a higher floor with less street noise, but again, changing rooms wasn't an option since the hotel was fully booked. On the plus side, the bedding was very comfortable and what you would expect for this level of accommodation. The bathroom / shower was amazing and akin to a 5 star property. Despite a few minor issues, we would absolutely stay here again and recommend the Andaz Mexico City Condesa highly and without hesitation! Even if we could afford to stay at one of the aforementioned 5 star properties, they are all on the Paseo de la Reforma in CDMX's central business district, so we were thrilled to learn that the Andaz is in the charming and quiet Condesa residential area, which we had no idea until we wandered the area that first morning. It's also much closer to most of the city's top restaurants and other attractions we visited so that was a major plus and less $ spent on Ubers. Overall, we had a great experience and can't recommend the Andaz highly enough.

From the moment we walked into ANDAZ Mexico City to the day we checked out, our experience was nothing short of exceptional. The sense of safety and comfort was felt immediately—something that truly allowed us to fully relax and enjoy our time in such a vibrant city. Every corner of the property was thoughtfully designed, blending modern luxury with local culture in a way that felt both stylish and welcoming. Our room was impeccably clean, spacious, and offered all the comforts of home with just the right touch of elegance. Housekeeping was consistent and attentive, making sure everything was spotless throughout our stay. The food? Absolutely delicious. From breakfast to dinner, every meal was flavorful, beautifully presented, and offered a mix of local and international options. We especially appreciated the staff’s recommendations—they never steered us wrong! One of my favorite aspects of the hotel was the variety of spaces to explore. Whether it was relaxing on the rooftop with stunning views of the city, enjoying cocktails in one of the chic lounges, or simply taking in the architecture and artwork throughout the building, there was always something to admire and enjoy. ANDAZ Mexico City truly delivered an unforgettable experience. I would return in a heartbeat.

We had a wonderful stay with our family and were blown away by the hotel quality and service! Staff was very friendly upon arrival and made us feel welcomed. The room was very comfortable and well appointed. We were very impressed by the breakfast buffet selection and service as well, and thoroughly enjoyed the courtyard. We'd love to return for longer in the future!

It is the perfect location for exploring MXC! Lots to eat and drink nearby. The customer service is amazing and everyone very helpful. The pastries and bread will blow your mind. Truly. (There is so much love and care in every single croissant - I'm excited for you to eat one...and I don't even know you!) My only (yet significant) complaint is the pool. Unlike the pictures, it is TINY! (Great use of a wide angle lens on the property pics though) There are 3 loungers ONLY, no additional seating, or ledges and the entrance is small and a very odd configuration. There is nowhere to put your stuff, no outside space and zero service before 1pm which is when the restaurant opens. Also, you can see into the pool from the restaurant so while eating my taco (which was delicious), I was looking at spotty, hairy backs and people pulling their swimsuit bottoms from their bums...which isn't my vibe during taco time. Overall, awesome hotel. If it wasn't for the rooftop situation, I would 100% stay here again.