Andaz Mexico City Condesa

This hotel is in a great area, very walkable with lots of restaurants close by. The hotel rooms are not very large but are contemporary and comfortable. Customer service is excellent from staff . The reason I gave it 4 stars instead of 5 is due to the fact that there is no top sheet on the bed. So there is nothing between your body and the comforter which of course they don’t change the comforter after each guest. So that’s just gross. But I have found that a lot of upscale hotels outside the U.S. don’t use top sheets so it is what it is. I would still stay here again in the future.

We stayed two nights for the wedding of my friend's daughter and we enjoyed every moment. Front staff was very helpful and spoke good English, otherwise in city no one speaks english as spanish is the main language.

Our stay at the Andaz Mexico City Condesa was one of those hotel experiences that goes far beyond just having a nice room. We arrived just as the rain hit, and the first person to greet us was Raymundo. From the very beginning, he was fun, friendly, and *muy simpático*. He grabbed our bags, helped us get checked in, and patiently waited while getting us settled into our room. Every time we saw him throughout our stay, he greeted us, asked about our day, and made us feel genuinely welcomed. We quickly fell in love with him. Our Spanish isn't very good, and Raymundo had fun joking with us about it while still making sure we understood everything. He was incredibly efficient, but what stood out most was how much he genuinely cared. He went above and beyond anything we've experienced at a hotel before. And it wasn't just Raymundo. The entire staff seemed to anticipate what we needed before we even had to ask. At one point I wasn't feeling very good because of travel anxiety, and the staff went out of their way to help me without making me feel like a burden. That kind of care is something you remember. The hotel itself was beautiful, comfortable, and in a great location, but the **breakfast buffet absolutely stole the show**. The variety was incredible, and everything we tried was delicious. They even made our early-morning departure for the pyramids incredibly easy. When we told them we had to leave around 4 AM, they helped locate our shuttle and actually walked us out and helped us get into a van that wasn't even part of the hotel. That's the kind of service that tells you everything you need to know. From getting us settled when we arrived to making sure we got where we needed to go when we left, the Andaz team made us feel less like hotel guests and more like family. We will absolutely be back. If we return to Mexico City, the Andaz will be our hotel. And if Raymundo is there, we'll be looking for him the moment we walk through the door. **Thank you to the entire Andaz team for making our first days in Mexico City so special. You didn't just give us a great stay—you gave us memories we'll take home with us.**

We had a wonderful stay at Andaz Mexico City Condesa. The service was excellent from beginning to end, and every member of the team we encountered was friendly, welcoming, and genuinely helpful. A special thank you to Lucho, who really stood out and helped make our stay memorable. His warmth, attentiveness, and genuine hospitality were exceptional. It’s people like Lucho who turn a great hotel stay into a truly special experience. The hotel itself has a great atmosphere and is in a fantastic location for enjoying Mexico City. We felt very well taken care of throughout our stay and would absolutely stay at the Andaz again. Thank you to Lucho and the entire Andaz Mexico City team for such a wonderful experience!

There was a slight hiccup during check in but the manager, Alan, was able to resolve everything. The hospitality and service at this hotel is top notch and I plan to stay here whenever I visit Mexico City.